Octopus Energy Reviews 

Easy to understand bill payments, energy usage etc together with friendly staff

Response to my situation was met promptly and with understanding of personal position. Many thanks

Call handler very helpful and Professional all the way through.

On 4/11/26 we switched to Octopus. I would like to thank Connor D who we met in IKEA he was extremely helpful, friendly and very professional, he talked us through the procedure, sorted everything out for us and made the switching over very easy, nothing was too much trouble for him, so thank you Connor.
Also today I also spoke to Becca who was very helpful.

Nokuthula acted promptly and efficiently to address my question.

One word amazing and i will be in cobtact for my new house

I rang up regarding the problems I’ve had with closing my late Dads account and receive a refund from them, as my Dad had paid in too much. Last time I rang, they set up a direct debit through my bank. With no signs again of the refund, I rang again and spoke to a lovely lady called Abir, who went above and beyond to try to sort out the reason why I hadn’t yet received anything.
I was asked to take a photo of proof that I am an executor and send this through. As usual when waiting for an email, it travels all around the world before getting to where it’s wanted. Abir was very patient and friendly. I sent another of the same one from another email I have and I said I bet you get both at same time now, that is exactly what happened. Abir checked that my document was the correct one they needed to be able to finally release the funds in my Dads account. Abir told me I should have them in 5-10 working days, so let’s hope that’s right. I first started tsu

Very helpful and efficient

The help and service that I received from Octopus Customer Services was excellent. There was no waiting around for an advisor, within minutes Ayton had the advice and answer I needed. Thankyou, solar energy is a learning curve to an elderly lady, but i was put at ease.

Everything went smoothly

Sindiswa responded very well to my enquiries, offering a new fixed term tariff that met precisely what was requested.

Aaron was extremely helpful and professional. He explained everything in great detail making it easy for us to understand and change to Octopus

Patricia has been super helpful with switching over my energy supply to a new property. Having one point of contact in making the switch and resetting the Octopus app to my new address was so helpful. I was surprised (and delighted) to have a real person respond to my email requests and help in the way she did as so many business use AI generated technology. Moving house is stressful enough, it was a relief to have such a seamless transition with Patricia’s help. Top notch service, thank you Patricia!

Excellent service from Riyad I can’t fault his commitment in trying to solve the problem with my in house meter. Unfortunately he could not resolve the problem so will just have to turn the smart meter off as there are no gas readings available on it.

Yet again Octopis exceeded my expectation with their fantastic customer service!! I had booked 2 hours of free electricity using their Weekend Happy Hours scheme, only to experience an area wide power cut covering the 2 hours booked. I contacted customer services to see if they could recredit me with the 2 free hours to use another weekend. I got a well written holding email response from "Jack" to say he had referred my request to management as they hadn't had this issue before. Within 2 days, I got a response from Jack to say they couldn't recredit me with the 2 free hours, but they had credited my account with £7.93, being the average I had used in previous Power Up hours, far exceeding my expectations!! Fantastic customer service and it is no wonder they have grown to the largest energy supplier in the UK - they truly are customer focused!

Instantly answered my query and came back to me with relevant information and a solution

I phoned Octopus Energy and the call was answered within 30 seconds. I spoke to a polite man who assisted me with my query of renewing my tariff. My request was honoured, without question, and I ended the call a very satisfied customer. It couldn't have gone any better.

The lady I spoke to was very friendly and extremely helpful. She sorted my account out and my tariff.

I had an issue when I moved into a new property and had no way of reading my metres as the smart display was missing. Crystal talked me through the process of getting up to date readings from the current units and sorted out replacing my smart meter with a new one. The installation team are booked in, she took care of everything. Even though there were complications that delayed things on their end, she kept me updated and didn't forget about my case. I really felt like she took all my stress about the situation and just let me forget about it and relax. I don't think I've ever had such an easy experience getting help on an issue. Moving house is such a stressful time with so much on your plate all at once so having this one very important task handled so efficiently in a kind and professional way made a huge impact. Give her a raise! Whatever she's getting paid ain't enough.