I transferred to EDF due to the failures of a competitive supplier. Both on product and inaccurate customer advice. I found EDF to be a breath of fresh air no gimmicks ie free coffee just concise desi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guy who came to fit new smart meters was very very good. Pleasant and polite, giving us all the information we needed. We were concerned that the smart meters wouldn't work as they are situated qu... See more
Company replied
I paid an electricity bill for over £500into an old account number in error. I contacted the EDF team who requested I send them proof that the money had gone into an old EDF account. Having done this,... See more
Company replied
Antony from EDF was extremely helpful today. He guided me through the meter, helped me get my connection set up, and explained everything clearly in a way that was easy to understand. He was very po... See more
Company replied
Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
241K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very quick answer to call
Very quick answer to call. Nice and polite customer service assistant. Great service as always. Thank you.
July 23, 2026
Your staff who answered the phone was…
Your staff who answered the phone was friendly and helpful
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been an EDF Energy customer for…
I have been an EDF Energy customer for the past 20+ years. The service has been excellent.
I have spoken to Carly today, to clarify regarding my gas and electric smart meters. She has sorted out all very efficiently, and i really appreciate it.
I wish there are more staff like Carly
July 23, 2026
Reply from EDF
Hi, We are so pleased to hear about your excellent experience and your long-standing loyalty. It's wonderful that our colleague was able to efficiently sort out your smart meter queries. Thank you for your kind feedback!- Suzanne :)
Adviser was very friendly and helpful and sorted me in the right direction very polite
Adviser was very friendly and helpful
July 23, 2026
Reply from EDF
Hi Vina, We're so pleased to hear that you had such a positive experience with us. Thank you for your wonderful feedback and the excellent rating!- Suzanne :)
Good communication
Good communication with agent who explained what offers were available. Easy access to department required.
Pleasant and helpful conversation.
July 23, 2026
Reply from EDF
Hi Susan, We appreciate your review! We're pleased you found the conversation friendly, informative, and easy to navigate. Thank you for taking the time to share your experience.- Many Thanks Suzanne :)
Reply from EDF
Hi Yasin, Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be helpful and kind. We truly appreciate your feedback.- Many Thanks Suzanne :)
Help at a difficult time
I am struggling at the moment and I was treated with courtesy and given time to explain what help I needed. I was very impressed how quickly things were sorted how I needed them to be.
July 23, 2026
Reply from EDF
Hi Lorraine, We're so pleased to hear that we could provide you with the support you needed during a challenging time. It's wonderful that things were sorted out quickly and efficiently for you.- Many Thanks Suzanne :)
Reply from EDF
Hi, We're so pleased to hear that our Energy Specialist was polite and made an effort to resolve your inquiry. Thank you for your wonderful feedback and this great 5-star rating!- Suzanne :)
Reply from EDF
Hi, We are so pleased we could help you with your queries in a prompt manner. You know where we are should you need anything else- Many Thanks Suzanne :)
Very helpful staff
July 23, 2026
Reply from EDF
Hi Ellie, We love to see a 5* review, and it feels great knowing you’re happy with our service!- Many Thanks Suzanne :)
Lauren was so friendly and helpful and…
Lauren was so friendly and helpful and she managed to deal with all my requests quickly and efficiently. A really lovely person and a credit to EDF.
July 23, 2026
Reply from EDF
Hi Toby, We're so pleased to hear about your positive experience! It's wonderful that our team member was friendly, helpful, and dealt with all of your queries quickly and efficiently. Thank you for your fantastic feedback!- Many Thanks Suzanne :)
Georgia was very helpful and very…
Georgia was very helpful and very pleasant, and answered all my questions
July 23, 2026
Reply from EDF
Hi Ruby, Thank you so much for taking the time to leave your fantastic comments, we’re thrilled to hear we’re getting it right for our customers. - Many Thanks Suzanne :)
Bill payment
Joanne on Team P was able to process my payment for me over the phone after I had experienced a software glitch on the automated payment system. Call pickup almost immediately! Great service! Hopefully the glitch can be resolved as the APS allows me to make payments during my inclusive call package which is not the case if I call to customer service.
July 22, 2026
Reply from EDF
Hi Alan, Thanks for your kind feedback. It's wonderful to hear Joanne was able to resolve the payment issue for you straight away and that your call was answered so quickly. We appreciate your comments regarding the automated payment system and the impact on your call costs.- Many Thanks Suzanne :)
Weni
The agent, Weni, amended an email and also our contract details to the correct amount.
July 20, 2026
Reply from EDF
Hi Brian, We're delighted to hear that our team was able to assist you with amending your email and contract details to the correct amount. Thank you for your positive feedback!- Suzanne :)
Excellent Customer Service by Ms Wendy…
Excellent Customer Service by Ms Wendy . Helped me to get good tariff . Saved £50 per month or £600 per year . Customer service advisor was very helpful
July 23, 2026
Reply from EDF
Hi, We're so pleased to hear about your positive experience! It's wonderful that our Energy Specialist was able to help you find a good tariff and save a significant amount. Thank you for your fantastic feedback!- Suzanne :)
Aurelio was very polite and dealt with…
Aurelio was very polite and dealt with my query quickly and efficiently.
July 23, 2026
Reply from EDF
Hi Stella, We're so pleased to hear that your query was handled promptly and efficiently. Thank you for your wonderful feedback and 5-star rating!- Many Thanks Suzanne :)
Angeline was excellent to deal with and…
Angeline was excellent to deal with and sorted are issue out straight away with no problem at all and very friendly.
July 23, 2026
Reply from EDF
Hi Daniel, We really appreciate your feedback! We're pleased Angeline made the process smooth and straightforward while delivering excellent customer service.- Many Thanks Suzanne :)
Jamie was extremely helpful in…
Jamie was extremely helpful in explaining things to me just what one needs when approaching old age (someone to talk to). Thank you Jamie.
July 23, 2026
Reply from EDF
Hi Christine, We're so pleased to hear about your positive experience! It's wonderful that our team was helpful and took the time to ensure you understood everything. Thank you for your fantastic feedback!- Suzanne :)
Unlike other companies I have to wait…
Unlike other companies I have to wait for a very long time for my call. EDF answer my call within 5 minutes.
Staff was very helpful and effective
July 23, 2026
Unprompted review
Reply from EDF
Hi, We appreciate your positive feedback and are delighted to hear that your call was answered quickly and our staff provided helpful and effective service.- Many Thanks Suzanne :)
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