Octopus Energy Reviews 

I rang to talk about changing my tariff. Because of my age (82) I was a little confused, but I was talked through the whole process and changed the tariff successfully.

Tracy was so professional and caring, talking me through te process, which was brilliant.

Octopus Energy set the amount of my direct debit. I understand the principle of building up a surplus for the winter months but, in my calculations, it is excessive. Certainly last year we had to drastically reduce the direct debit to rundown the large surplus. The same thing is happening again this year and I have nearly £1000 credit and they want to increase my monthly direct debit to £279 from £234. I keep trying to reduce the direct debit to £100 as I would like to see the credit come down to a more sensible level as this is money which accrues no interest. Moreover, it suggests a rather patronising attitude to my finances that I couldn’t manage a large bill should it ever come later in the winter.
However each time I reset the direct debit to £100 it gets changed back to £279 seemingly while I’m not looking. This has happened three times now if it does happen again I will have to cancel the direct debit.

Excellent customer service. No long wait on hold to speak to a human. The agent that dealt with me was attentive, well informed, and resolved all my issues and questions quickly. This is what customer service should always be like.

Nice to talk to a human. The lady tried to make things simple however the tarrif sent on the email was different to the octopus app? Not sure if I'd have to pay to change to a more suitable tarrif? Hopefully the process will be smooth!

Jodie was extremely friendly, very efficient and helpful. I felt comfortable talking to her and she solved my problem.

I am very pleased with the service I received from Octopus Energy. Evelyn was professional, helpful and kept me informed throughout the process. The team responded promptly, did their best to resolve the issue as quickly as possible, and handled everything efficiently and with clear communication.

The issue was successfully resolved, and I truly appreciate their efforts.

Thank you, Evelyn and the Octopus Energy team, for your excellent support!

Ayanda provided a quick response to sort the account issues and the process was easy to do. Good customer service, thanks.

The call agent I spoke with was very hepfull and pleasent

Tian was incredibly helpful, knowledgeable and friendly and she re-assured me that she would do her best to help get my account and statements sorted out as best she could over the coming days. She was also able to offer professional advice which was really appreciated.

When ever I call doesn't take me too long to get someone to speak. Today I spoke to a gentleman called Naz

It was the teams pro activity that I really appreciated

Quick resolution
Really like how real people respond to my questions and sort them oht with octopus

Phone answered promptly and dealt with
My question efficiently glad I moved from last supplier

Account in credit and every 6 month wanting to increase my payment! I refuse to fund running a business with 8 million customers if they sorted that side of the business they would get a 5 star.

Octopus will always be my go to provider. Excellent customer service, always. When I had a problem that didn’t fit with the normal Q&A’s they went above and beyond to resolve it for me as quickly as possible. I have been with them for years and would never choose anyone else. Love that they offer power down sessions and opportunities for free power too.

I submitted meter readings as I do every month, on 3rd November. After speaking to your AI bot I was put through to an energy adviser but I don't recall his name, he was very helpful and took my readings.
Normally my bill is completed in 24 hours and I am still waiting. You have taken my monthly payment and my bill is always sent to me before this.

Prompt replies to my messages fromLucy regarding my car charging problem.
I was in contact with Renault at the same time who probably came up with the solution to my problem which octopus couldn't have fixed.