Octopus Energy Reviews 

I rang to inform octopus that I had mistakenly made two appointments instead of one Veronica immediately corrected my mistake and confirmed my appointment my call was brief but effective. Thankyou for the excellent service. George too.

Sorted change of details quickly.

Talking to a Human made my day. So easy. Perfect. Do NOT change.

Octopus Energy are an exemplar company. They are one of the very few I have ever had the good fortune to come across who genuinely care about their customers.

Unfortunately, I have wracked up a significant energy debt which I am trying to manage and discharge. Most companies would be threatening and be bordering on abusiveness (and legal action). However, Octopus, every step of the way has listened, has been reasonable, and accepting of the repayment proposals I have made.

This friendly, kind, considerate and supportive approach is embodied in one, fine gentleman called Graeme. Graeme has been helping me incessantly and sharing jokes, writing in friendly tones, and has ensured that I can manage the repayments.

Like so many others, despite what is seemingly a "good wage" due to the stupidity of successive Governments, my wage goes virtually nowhere. Graeme and Octopus have recognised that wages have not kept pace with inflation (probably because inflation has disappeared off far into the distance). Their approach is not to badger, threaten, abuse and coerce, but to listen, not just sympathise, but empathise with the customer.

I have light, finally beginning to show, in the tunnel. I am managing to increase payments on a reasonably regular basis. However, I know many others are still struggling in the nebulous depths of a never ending debt tunnel. Octopus and Graeme are the kind beacons that guide you through this horrific economic demise of the UK economy, manifested in, and decimated by exorbitant energy costs.

If you are not with Octopus, and you have the opportunity to do so, I urge you, because even though you might be OK today, nobody knows the future. I, however, can see it being a lot worse for at least 5 years more, possibly even longer. (Damage to the refineries, shipping and pipelines which used to criss-cross Europe will take years to rebuild. That's before you factor in the Middle East situation. Energy costs will therefore remain high for quite some time).

Lastly, I hope Octopus read this review and reward Graeme properly, and his kind, considerate and supportive colleagues. Thank you Graeme, and thank you Octopus. I couldn't have survived without you.

I just want to say how very nice Jamie was. He had such a lot of patience in helping me. I am 80 and not very good at dealing with these things. So I have to say thank you to Jamie for your help.

Very helpful when switching energy tariffs.

Honest answers to my questions. On this occasion it was best advice to stay with current suppliers

Phone enquiry answered promptly.Laura able to help and explain clearly.

Beth was amazing
Attentive knowledgeable and helpful
Thank you Beth

I contacted octopus regarding a house move and query on my bill via the app and Calum replied. Communication was clear and he answered all the questions I had promptly. The process was easy.

Very good and professional service

Isabela from the support team at Octopus Energy was incredibly helpful and patient. As a non-native speaker, she kindly repeated the questions slowly so I could understand. I also had a second issue, and she responded quickly and resolved it perfectly. Excellent service!

the agent was so helpful, friendly and kind and gave great information higher level than other providers

Dean was amazing and so compassionate regarding my tenant who i was calling about. He did everything in his power to make payments easier for him . Truly brilliant customer service .

Extremely fast response and sorted the issue.

He resolved my query quickly and effectively. He was very helpful

Fast response time & helped to reduce bill

Quick response by Karin. Polite response. Very happy with the service

Joining made easy. Recentley joined my call was answered really quick and they where friendly and helpful

I rang to talk about changing my tariff. Because of my age (82) I was a little confused, but I was talked through the whole process and changed the tariff successfully.