Easy contact by phone and online. Clear information about how to book a call out. Swift response,next day attendance. Good communication by text message and voice. Arrived as agreed, very pleasant pol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a wastewater leak from my washing machine and messaged HomeServe about it. They organised a plumber for the next day under my contract, who came out and fixed the issue, which was a blockage and a... See more
Company replied
Came across Homeserve app via Social Media. Easy to work through questions and explanation of what’s covered and what’s not. Can’t comment much at this present time regarding Service , response and so... See more
Company replied
The gentleman who came was thorough and professional and a pleasure to have in one's home. The job was a faulty radiator valve, and not only did he repair it, but he also cleaned off the mould which... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
196K reviews
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Shocking service
Shocking service. I've had a leak in my kitchen for nearly a week and home serve can't send any one out. Multiple phone calls and a plumber supposedly booked in for today but cancelled at the last minute, and it's me having to chase them trying to find out what is going on. I just need someone to come out and fix the problem, which is what I thought I was paying for. Not impressed as constant water flowing on to my kitchen floor, but still not deemed an emergency.
November 5, 2026
Unprompted review
Quick response and engineer was…
Quick response and engineer was courteous, managed to fix my leaking tap issue with ease
October 22, 2026
home serve can come any time
home serve can come any time, no mess, no cleaning up,,nice friendly chap, magic…
October 5, 2026
simple a few clicks and a few things to…
simple a few clicks and a few things to fill out done sorted
November 2, 2026
Peace of mind comes to mind.
Peace of mind comes to mind.
Value for money, in knowing how many benefits are covered under the contract,.
Well done HomeServe !
October 26, 2026
One phone call and engineer arrived…
One phone call and engineer arrived next day, very helpful resolved my problem so pleased I have cover
November 2, 2026
Home visit
From initial call to engineer visit very professional and friendly service
October 21, 2026
Given up
The web site, kept going around in circles, recognised email from previous, but not policy number.
Given up
November 2, 2026
Had to wait 4days for engineerbecause…
Had to wait 4days for engineerbecause of some internal misunderstanding
Engineer excellent on time spent considerable time on job now works perfectly
October 16, 2026
Got to wait 2 days for an engineer crap service
Mother paying nearly £30 a month getting hold of an agent is impossible rang in on the 5th can't get and engineer out for 2days 84 year old in a cold house with no heating or hot water for 2days is unexpecteable will be cancelling that policy
November 5, 2026
Unprompted review
Poor experience
First visit, told he couldn’t do what we needed as the job would be too long at at least 2 hours so would need to come back. Second visit (different person) arrived, immediately said he needed to pop out to get something for 10 minutes and disappeared. Returned over an hour later and left after about 40 minutes after applying a little caulking sealant (not at all difficult or costly). We were left wondering if something that was needed wasn’t done. Not happy with service - and now that the company are hiking up our insurance by a ridiculous increase. Not a good experience.
October 19, 2026
The assessment of our bathroom leak was…
The assessment of our bathroom leak was unsatisfactory. HomeServe was not able confirm the source of the leak, instead attributed responsibility to us to alleged poor maintenance of the bathtub sealant.This conclusion was made without sufficient inspection. We ended up having another party to deal with it. The findings were not exactly what HomeServe has told us. The job was closed by HomeServe with the leak source still unresolved.
October 23, 2026
Managed to fit the appointment around…
Managed to fit the appointment around me, person that arrived was pleasant polite and friendly, cleaned up after themselves
October 22, 2026
The booking was easy
The booking was easy.
The engineer was on time and very friendly and helpful. He was here about 30 minutes and solved the problem from parts on his van. Great service.
October 21, 2026
May use AI-assist with repliesRead more
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The contact to arainge an urgent…
The contact to arainge an urgent appointment was poor. But the engineer was brilliant.
October 24, 2026
Reply from HomeServe UK
Douglas, while arranging the urgent appointment did not come across as smoothly as it should have, it is good to hear the engineer made such a positive difference when they arrived.
Thank you for the 5 stars and for highlighting both parts of your experience. We are glad the engineer impressed you on the day, especially with it being an urgent visit.
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