vrai

all i want to do is pay my bill, have been over and over the website and into every section i could think of - how on earth do you do this?
not always convenient to ring, think had to do that last time.
been into account, bills and payments, tried chat but they're not open! ridiculous... can't even send a reading, it says out of order (that's happened before..)

you used to have an option of date of street scene, i couldn't see this anywhere... used to be very easy to find
had a go with help and community help but didn't give option that needed, couldn't answer question

shame as this used to be a good facility to draw comparisons or look back in time, have they taken it off or is it malfuntioning? thanks

just had an email saying parcel on way
but no info as to where it's from - which seller - so i don't know what it is!

they ask for postcode but that seems like ideal opportunity for a scam to link your address with email details.

think i've been in touch with them before over this but it seems still needs to be sorted!

email is ''do not reply'' so i can't contact them direct!

as for the response below, i would have thought it was clear what the issue is (no need for clarification) and ringing a customer care team with no authority to change procedure won't achieve anything from my point of view!

i'll leave it with you but to be frank these emails you send out aren't of much help. you must be aware that half the time people don't know which delivery company their online seller is going to use!

it would have been nice to have a more tailored response, something along the lines of that my suggestion was going to be fed back to management and IT to make changes.

if this isn't possible it would have been interesting to know the reason why

had an email through struck me as scam
odd phone number, links to click on
said if i'd ordered it was back in stock (i hadn't)
got emu oil which isn't great
there's some good stuff but i put the name in a search and theravyn didn't come up so thought that was odd...
yes i've got no record of a previous order from them and they knew my nickname so where did they get that??

I don't know who they get to deliver their leaflets but they leave them hanging out of the letterbox, clear indication that people are out and puts the home at more risk of break in. it's just unprofessional.
needless to say the leaflet went straight in the bin.

been trying to get onto website for coup days now, just says something technical wrong. got so far when i put the right password in (why do they make them so complicated?!) but still can't send a meter reading..

had a card thru the door asking to put meter reading on card and put it in window but how do we know when this has been seen?

i was a bit worried over security but the card covers a variety of companies including this one. company doing the reading is morrisons data services, does this sound ok?
PS
thanks for getting back so quickly but odd can only contact via facebook etc

''I'll be happy to help make sure we have the reading on file for you, please send us a direct/private message on Facebook, X, Instagram, or LinkedIn.
Please include #Trustpilot in your message, and a summary of your review.''

i don't use facebook or instagram and only limited use of linkedin. surely emailing to british gas should provide results rather than go through a 3rd party? thanks

bought their products before, i'm sure and been fine
was going to contact company but easier to do it on here?
bought some stuffed red peppers, i've just taken them back to the shop and refund cos the oil was rancid. stuffed with soft cheese and that tasted nasty too plus the peppers instead of being hot and sweet were more like those ones you get in kebabs, the green ones so sour and hot rather than sweet.

was well in date, think it said 2028, shame.
must have been bad when packaged, just to let them know

didn't bother knocking or ringing. i heard the card come through the door as was only in kitchen and got to door a few seconds later, a white van was driving up the road and although i waved he just drove on.
must put costs up (and give drivers more work) if they have to redeliver, what a con!
they still allegedly have a net worth of nearly 72 billion so it must pay them to do this. save money not responding to bad reviews (that's always a bad sign of a company!)
time the government did something about companies not fit for purpose as far as services go..

some really lovely stuff, great sellers!
i do favour these small businesses
only thing if you need a return and it's to company that is abroad it can cost a bit to send stuff back and you do have to carefully check facts so likely to be happy with product.

had call today allegedly from them but no message left
just tried online chat but system sends you round in circles and when did get option to talk to advisor they don't have anyone available after 8pm (5 minutes too late lol!)
wanted to query statement over paying by direct debit can save money, wanted some info on this
only recently set up new account and tbh still not sure how things are going to be done! maybe if could speak to a human that might clarify some things... false economy live chat with bots and things

bit cheesed off with repeated texts saying been looking at stuff, did i want to buy.

think i did ask for these to be taken off before but they have resurfaced again, really annoying and as i said last time, creepy!

just bought a little silver chain with blue amber bead at end
the chain is lovely, customer care described it as box but i would say more like snake

anyway, did notice the amber is described as coated - so how authentic is the blue? They did agree it had been enhanced and this i don't remember it being clear from the tv presentation

so... getting doubts over products from recent experience.
not keen on one of the presenters either, don't tend to watch it now.

incidentally, did try to review on website but couldn't see how to do it - so on here now!

emailed in cos was looking for an electric fire with frost setting, they couldn't give any product information... ok they got back pretty quickly but product advice is one of the basics of running a shop surely!

mixed reactions to things sent out
some will get a lot of use, some a disappointment
ordered a small tanzanite piece and the colour was nothing like the one on screen, not sure if they refunded postage, i did request..

ordered 2 off of something and one was perfect and the other paler stones, less well cut so they not that consistent really? i guess you wouldn't normally notice if only ordered one
seem to take 1-3 days to despatch. not sure how long post takes though.. small things seem packaged so will fit through letterbox though so that's handy, we've had so much stuff where dump and run, don't even ring doorbell...delivery people are under so much pressure and yet companies rake in huge profits!

had a few nice things from them, wouldn't say particularly cheap these days but then prices of materials have gone up

had a couple balinese silver watches... problems with both in terms that one had woven wire bracelet and on tv they suggest flex it to make it more mobile but if you do that it breaks the wire.

plus had this one for about a year and one of the numbers came adrift inside. i could have sent it away for assessment but didn't bother at the time. when took it into local shop they said they're more or less stuck on with double sided tape and it was a bit of a job to put right.

the other watch had original battery in and i'm wondering if has leaked, thought watch batteries were protected against that.

took it in shop for new battery and they couldn't get the back off, will have to get a second opinion, maybe from a better shop! he bent the back slightly trying to prise it off, maybe they didn't know what doing?

one ring pretty soon after received it noticed one of the stones on border at side had gone missing, maybe it arrived like that cos didn't check so thoroughly

at least can get order summary on site but it's a shame often pictures aren't available either on email or online, so some orders were a bit of a mystery!

i had a complaint about something and was sent voucher but you couldn't redeem it online, would have to ring up to do this - so still haven't used it!

the budget pay is quite nicely and clearly set out on account so can keep check on situation
seems to take a couple of days between putting in order and it being shipped so that's not bad.

had some nice bits and pieces from them in past
was looking for orders summary on website, doesn't seem to come up, which is unusual for a company - maybe i'm missing something. was logged in but it didn't seem to make any difference..

nice organic products but not cheap
company gave delivery time of any time after 4am, i said how many people welcome a delivery at that time. think stuff been left on doorstep in rain in past.
customer care to my mind didn't seem so bothered about my opinion..

last time i went the loo facilities were reduced..
sound was poor with one speaker failing, think was same next time went
another time was sat in cold draught from aircon, left at half time. didn't help that the people in front of me, one of them was soaked in aftershave or summat. could have moved to another seat but by that point had had enough, shame cos the performers were giving it their all, oh well!
does make me think twice about going again all the time there is the option of going elsewhere
oo and seats were pretty ropey one time, lurched every time the fat drunk next to me moved. i went and stood propped up against the wall and enjoyed the resounding bass thru feet!
security were a bit over zealous, people were dancing and they kept moving them over to the permitted area, spoiled the atmos for some i expect!
and i wish they'd repair those lights in the constellation bar, it can't be that difficult. got a lovely feature and it's not been repaired for years...
otherwise a few good experiences there but yep there are other places.
white wine in bar very good

ordered from these a couple of times, been v impressed with reliability, good packaging and items been as expected! thanks

couple of failed deliveries. i know have tried to use automated service few times and it failed. rang number on red cards, whichever extension i tried (3 of them) got kicked off the system. just ringing number for local royal mail and 40 min hold estimate - what a flippin disgrace!
3.6 billion net worth - time the government did something about this. it's gone from an esteemed profession to a rip off company that isn't fit for service and for sure the employees cop the flak