Be prepared for self assembly- including drilling
I ordered a Shinrai Knives - Magnetic Knife Block Double Sided - Acacia Wood which arrived very quickly ( even though it travelled from the Netherlands to the UK which wasn’t obvious when I ordered). I was very happy with the delivery time - well in time for Christmas as this was a gift for my husband. However, when he opened it on Christmas Day we found that the base and board were not connected and a screwdriver and three screws were supplied. This wouldn’t have been a problem except that only the base had pre- drilled holes to screw in to. The very solid magnetic board had no pre drilled holes so this was going to be quite a DIY task with risk of damaging the board. I emailed KookGigant who replied quickly but told me that it is a three minute job to build the board and that “the description does not state that the product arrives pre assembled”. One would assume however, that, unless otherwise stated drills and associated tools ( e.g a vice to hold the board while drilling) would not be necessary.
I sent a photograph illustrating the problem ( no pre drilled holes on the knife board) but was told that was as it should be and though I could return the item it would be at my own expense… shipping a heavy item back to the Netherlands would not be low cost.
We decided to cut our losses and have a go at drilling and screwing by borrowing a vice etc from a neighbour. Thankfully this worked and we are now happy with our knife board.
Just be prepared though if you do order this, self assembly, including drilling and some means of holding a solid board still and steady will be needed.
Reply from KookGigant
Thank you for taking the time to share such a detailed review. It’s good to hear that the delivery was fast and that the knife block arrived well in time for Christmas.
We understand your frustration about the assembly, especially since drilling and proper tools were required and this was not what you expected. That is valuable feedback, and we appreciate you explaining your experience so clearly. We’re glad to hear that, despite the inconvenience, you were ultimately able to assemble the knife block successfully and that you are now happy with the end result.
Thank you for your honesty and for sharing this with other customers. We hope your husband enjoys the knife block for many years to come.