Excellent customer service, quick delivery. I bought items I didn't know I needed. I bought 10 of the smart boxes for our garage to declutter our home. For example irems like my winter boots, bulky co... See more
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About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
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Best thing i bought recently
The items are just great, sometimes i need something to really clean up high, with not so long a handle. This is the very thing for me. It has all the different pieces to get into all the awkward corners.
Ordered some bright lights that didn’t…
Ordered some bright lights that didn’t work,
Called Amy at Must Have Ideas and they were replaced immediately arrived the next day and I am delighted with them and with the customer service!
Plenty of choice
Plenty of choice. Lots of useful handy ideas for everyday use at reasonable prices. My extra tier for the microwave is very good - now I can cook both two meals at a time. Less time, less energy, less cost.
No problem with any products I have…
No problem with any products I have bought. I volunteer at a community cafe and take one of your fans with me. 10 people have now asked for your details!
Got what ive asked for very quick great…
Got what ive asked for very quick great items definitly purchasing more thankyou
Ordered products and delivered on time…
Ordered products and delivered on time as promised- many thanks
Product exactly as advertised and…
Product exactly as advertised and described. Delivery prompt as promised.
Very satisfied with the product.
Ordered a couple of items
Ordered a couple of items, both were in stock. Well packaged and arrived on time, what more could you ask for
Always have great gadgets at a very…
Always have great gadgets at a very reasonable price.
Quick despatch time and also they are well packaged .
Definitely buy from here again 😄
Always prompt delivery and excellent…
Always prompt delivery and excellent products. Thank you
Excellent Customer Service
I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually turned up. Also, if they didn't, call back and they'd send them afresh. I know that 'Must Have Ideas' say they'll refund but I didn't expect it to be so effortless - I'll certainly buy from them again. The package finally arrived 10 days after order - the delivery service was Royal Mail's, so I'm guessing they were to blame.
CUSTOMER SERVICES IS BRILLIANT
Customer Services is second to none. When there is a problem they respond quickly and offer options.
Great British Family Company
I have made 2 purchases recently.
First the Fan-tastic Fan.
Its a great little fan, lightweight and portable, to easily carry from what ever room I need to be in.
I has great speeds, and works very well, I haven't put it away yet so hope I can fold it back in its case afterwards as I did find it very tricky to get the telescopic pole to go up.
Would give this a 9/10 because of that
The other product I bought is the Micro Magic toastie maker, I didnt believe you could get crispy toasties made in the microwave but this proved me wrong its better them my usual toastie maker which sticks to the metal plates in it , and never comes out as crispy as I like.
But this little micro Magic does do crispy toasties.
You have to be very careful when getting it out of the microwave to turn it over as it let's out hot steam, I use a doubled Tea Towel.
The plates are are little tricky to get back in after washing them for that reason this gets a 9/10.
But this is a great family British Company, Must Have Ideas gets a 10/10 for Customer Service, fast Delivery, you can speak to an actual person not A1 and they do refund you when a product doesn't work ,with no quibble.
Very happy with this service from order…
Very happy with this service from order to delivery. So easy & items ate excellent.
The quality of the goods and the speed…
The quality of the goods and the speed of delivery
Great company
Very easy to order, fast delivery and top items nice company to deal with
Description good
Described well arrived when said it would and well wrapped very good overall purchase
May use AI-assist with repliesRead more
Become pests
I bought a Furniture lifter as we were decorating, the item arrived after we finished but I kept it, However I have no clue how it works as no instructions in the box, Nothing really makes sence how it goes together and Im normally very good at cryptic clues.
It sits in the random draw in many pieces.
And after the purchase I must receive 5 emails a day, promoting this that and the other... Unsubscribed and will stick with Amazon
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