I’ve bought things from here before and they seemed fine although they do take ages to arrive. This time I ordered two ice cube trays as the second one was half price. Don’t waste your money! The... See more
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Review summary
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Initially good hence the 2 stars otherwise would be 1, parcel arrived no problem. However the problems started when trying to return as the item was too small. They gave me a number of options includi... See more
Company replied
Can't believe I was sucked in!!! Pretty quick delivery, material is ok but they don't lift the ladies! I bought 4 bras, 3 normal and 1 strapless, strapless is about 8 inches smaller, despite all being... See more
Company replied
Item arrived OK & is as expected however it's too small. Emailed customer service twice to ask how to return but no response. Don't bother with this Company, there's no customer support.
Company replied
2.5
Poor
837 reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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I ordered 2 bras buy one get one free…
I ordered 2 bras buy one get one free and they took nearly 3 weeks to arrive.
Yes the bras were way too small but I did my research and realised that these are Chinese sizes not UK sizing.
The back size is the same however the cup sizes are completely different their H is an E/F.
The bra itself is well made and nicely packaged.
When I contacted them they gave me the option of keeping both bras and getting 50% refund. Within days I had my refund and my mom had 2 new bras.
The customer service was really friendly and polite.
In all honesty they were better quality than I expected and if they had my size I would have purchased more from them.
My only advice is check your sizes before you buy anything and remember that they are made and come from China.
September 6, 2026
Unprompted review
The Ditch Box did not match the quality…
The Ditch Box did not match the quality of the advertised product.
The fabric was thin and flimsy and had a strong chemical smell, so I could not use the Box for its intended purpose.
Moreover, I had to argue to get a refund.
August 20, 2026
Unprompted review
Handle broke on telephone bag after…
Handle broke on telephone bag after only 3 uses. Accessing the screen not much use as can’t access side buttons. Zips are awkward. Would like to send back as not a good design. Cards difficult to access. Can’t use to pay for anything as can’t access side buttons. Also have to use sponge to keep phone in place. Such a waste of money.
August 31, 2026
Unprompted review
I wanted to order this item from Sunny…
I wanted to order this item from Sunny Bee but won't because all of the bad experiences! This company is awful and they should be shut down. They always comment apologising but they change nothing and still continue to rip people off!!! There should be an Internet crew who get rid of rogue companies like this from the Internet. They simply pray on decent customers! Thank you Trust pilot for your assistance and advice..we would all get totally ripped off without you! I won't ever by from companies these! Thank you!
September 3, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,
We have received your message and are giving your situation our utmost attention.
We understand your concerns and are ready to assist you in resolving this matter. To ensure we can accurately verify the details and resolve the issue as quickly as possible, please send a description of the relevant circumstances to our dedicated customer service email address: service@sunny-bee.com.
Our team will begin working on your case immediately upon receiving your email and will contact you directly via email with a solution within 24 hours.
We apologize for any inconvenience this may have caused and thank you for giving us this opportunity to resolve the issue.
Absolute scam!
Absolute scam!! The item received is nothing like what was ordered. Contacted customer services who said they would give 70% refund as ‘not worth returning’ but still not received anything and getting ignored via email. Not even deserving of 1 star. Avoid! Avoid! Avoid!
August 19, 2026
Unprompted review
Reply from Sunny Bee
Dear customer, thank you for taking the time to provide feedback! We don't want any customer to be disappointed, and we will investigate this matter carefully. If you have not yet received your refund, please contact our customer service team (email: service@sunny-bee.com) and provide your order information. We will resolve your issue as soon as possible. Thank you for your understanding.
Good Never Received!!
Order 2 hand bags and one hairbrush which have not arrived!! Basically they take your money and don’t bother to deliver the goods. Rip off merchants, who steal your money!! Should be banned from advertising anywhere. Dishonest company and Customer Service is rubbish. Avoid at all costs!! To your reply I have contacted Customer Service and still await a reply and the goods, which make me think your reply is AI generated!!
August 24, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@sunny-bee.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
It is a month since I asked for a…
It is a month since I asked for a refund as product I sent for was too small. Initially said they would look into it but have not responded to any more of my emails
August 10, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer, thank you so much for sharing your feedback.
We sincerely apologize for not addressing your issue promptly. Providing you with the perfect experience is our responsibility, and clearly, we failed to do so this time. We fully understand your disappointment and frustration. Please send details of your situation to service@sunny-bee.com, and our customer service team will contact you within 24 hours to resolve the issue and do our best to make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Reply from Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
If there was a minus sign I could put…
If there was a minus sign I could put in front of my experience, I would be using it.
I haven't received a confirmation email, confirming my order received.
I have spoken to their AI on the phone 3 times, and I was advised to send an email, which I have done but returned by Royal Mail. I'm still unaware as to whether they've received my order.
Payment has been taken from my credit card, so I will contact my bank, as I now realise this is a SCAM COMPANY. Don't use.
September 2, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This company appears to sell/send cheap…
This company appears to sell/send cheap items that is not fit for purpose. Return policy is poor and unacceptable, you can't speak to anyone. Purchased turbo fans, finally tried to use it and it didn't work and the others are not as powerful as it promised to be. Would not be shopping with them again. Poor Customer service.
September 1, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Wrong item sent
Ordered a yellow cross-body bag, received a brown one! I have emailed them twice now - no reply.
Don't bother buying from them
August 26, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@sunny-bee.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
Says there tried 2 deliver i have…
Says there tried 2 deliver i have cameras there was no attempt of delivery wish I would have read the reviews before I ordered
August 29, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@sunny-bee.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Don’t bother ordered 2 bras and even…
Don’t bother ordered 2 bras and even though they say 42F on the label I think they are more like 36C, they wouldn’t take them back and would only give me a 70% refund, well that’s if I really do get it back.
August 29, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,Thanks for sharing your experience. We’re sorry your order didn’t turn out as expected. Our support team is here to help, so please drop them an email at service@sunny-bee.com with your details. We’ll sort this out for you as soon as possible. Have a great day!
I recieved my order but it doesn't fit, too small
I recieved my order which should of been a size 16 and it looked more of a size 12 so didn't even try it on, I bought the 2 piece swim set. Ive emailed Sunny Bee but no reply as would like a refund, but no reply and no were of getting a returns label. Not a happy customer 😒 Donna
August 30, 2026
Unprompted review
Reply from Sunny Bee
Dear customer, thank you for your feedback. We apologize that the product size did not meet your expectations and that we were unable to address your issue promptly. Please send your order details to service@sunny-bee.com to contact our customer service team, and we will do our best to find a suitable solution for you. Thank you for your understanding.
I always check reviews before I buy off…
I always check reviews before I buy off social media but I forgot.
I ordered a crossbody bag that would fit my passports and phone and wallet. That’s all I wanted it for, flying.
Read the reviews and thought that’s that then.
It came today and is exactly as advertised and I’m really happy and the quality matches the price
So for me, I can only give a glowing recommendation.
Will now order different items
Just expect to wait a couple of weeks as coming from over seas
August 30, 2026
Unprompted review
Don’t Waste Your Money!
I bought the Instant-Pull Ice Maker Kettle and it is useless! It isn’t silicone as the video shows, it’s hard plastic. The top freezes closed and once we did get it open the ice balls we’re all frozen together and wouldn’t come out. Straight in the bin, please don’t waste your money!
August 29, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@sunny-bee.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
NEVER AGAIN
SUNNY BEE-Not even worth the 1 star in my opinion!
Slow delivery. Poor quality. 2 sizes too small. NO RETURNS ADDRESS, Despite them telling you to get in touch with customer services for a returns address. They ignore your e-mails.So basically I’m stuck with clothing that are too small but they have kept my money. I have tried several ways to get a refund without success.Total scammers. Be very aware of this rubbish seller. Lost my custom for sure.
August 30, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer:
Thank you for informing us of this matter. We sincerely apologize for the extended delivery time and the product quality not meeting your expectations. This is certainly not the experience we want our customers to have.
We hope to resolve your issue properly. To resolve this as quickly as possible, please contact our customer service team at service@sunny-bee.com with your order number. We will do our best to provide you with a suitable solution.
Thank you for your patience and for giving us this opportunity to address this issue.
Item nothing like product video
just received my order of the Halloween pictures where you stick the gems onto the design.
The video clearly shows an outlined picture that is completely filled with gems. However, what I actually received is a pre-printed, full-colour picture with only a few random gems to stick on.
This is misleading and, in my view, constitutes false advertising, as the product I received is not as advertised or as shown in the video. Do not waste your money utter rubbish
August 30, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@sunny-bee.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Trying to return an item
Trying to return an item, they do not reply to emails, so frustrating!
August 27, 2026
Unprompted review
Reply from Sunny Bee
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@sunny-bee.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Please don't buy from this company
Please don't buy from this company. There is no return address or procedure to return. You have to email for this information and they totally ignore all emails.
Worst service ever received from any online company. Just do not order from them.
August 29, 2026
Unprompted review
Reply from Sunny Bee
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@sunny-bee.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
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