I always use Protyre. They give an honest assessment of the state of my tyres without pushing for replacement. When I do replace, they are competitive and efficient. I have use them for 26 years!
Company replied
Location
Switch location97a Newport Road, Barnstaple, EX32 9BE Barnstaple, North Devon, GB
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See what reviewers are saying
Martin and the team always make you feel valued as a customer and nothing is ever to much trouble. The team should be applauded for their customer care and focus.
I had a punctured tyre, I went there to see what they can do, Martin and his team sort me out with the puncture until next day when they install 4 brand new ones. Very good costumer service from them... See more
Company replied
I booked a slot online to fit a pair of new tyres. When I picked the car up I was advised that the tracking was out and needed to be rectified. The manager told me I should book a slot online when I... See more
Company replied
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #23 of 53 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Barnstaple
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
97a Newport Road, Barnstaple, EX32 9BE, Barnstaple, North Devon, United Kingdom
- 01271 324406
4.9
Excellent
2k reviews
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Martin and the team always make you…
Martin and the team always make you feel valued as a customer and nothing is ever to much trouble. The team should be applauded for their customer care and focus.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Barnstaple
Hello Gemma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very welcoming and…
The staff were very welcoming and informative. Great service.
20 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I always use Protyre
I always use Protyre. They give an honest assessment of the state of my tyres without pushing for replacement. When I do replace, they are competitive and efficient. I have use them for 26 years!
20 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Mr McKee,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I had a punctured tyre
I had a punctured tyre, I went there to see what they can do, Martin and his team sort me out with the puncture until next day when they install 4 brand new ones. Very good costumer service from them and I highly recommend to go there.
15 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Florin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Barnstaple
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Was seen at short notice
Was seen at short notice. That was really appreciated. I have used the branch many times over the years and will continue to do so.
13 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Barnstaple branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Barnstaple
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great customer service I use them regularly I have never received any bad advice.
13 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Mr Senior,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great Service
I was recommended to go to Protyre and this was my 3rd visit. The chaps on the Reception are so helpful and easy to talk to about whatever problems you have with your car. Totally satisfied with the service. Thankyou.
3 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Pat,
We are delighted to hear that you are totally satisfied with the service you received during your third visit. It's wonderful to know that our reception team at Barnstaple was helpful and easy to talk to. Thank you for your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
Always quick and whatever is being done…
Always quick and whatever is being done is done well. Always a pleasure
1 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Emilie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Barnstaple
Dear Charles,
Thank you very much for leaving us this 5-star review.
We are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to welcome you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Barnstaple
Dear Mr Muir,
We would like to thank you for sharing your feedback regarding the service you received at our Barnstaple branch.
We are delighted that the team provided friendly service and completed your tyre replacements efficiently at the booked time.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Barnstaple
Hello Kelvin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Nice job and excellent price
6 July 2026
Reply from Protyre Autocare - Barnstaple
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Online booking not fit for purpose…
I booked a slot online to fit a pair of new tyres. When I picked the car up I was advised that the tracking was out and needed to be rectified. The manager told me I should book a slot online when I got home..which I duly did. When I returned for the booked 1pm slot I was told by the manager that there would be an hour's wait because all the ramps were busy. When I asked what the point of an online booking was if it couldn't be honoured,rather than apologising the manager just launched into a tirade of abuse in front of other customers suggesting I find him some extra ramps if I wanted quicker service. "Right,I'm going round chuck all the other vehicles off so this selfish customer can jump the queue!" In the end the job was completed in half an hour while I waited. Under the previous non booking scenario I would have just brought the car in and waited or if I didn't have an hour 90 minutes to spare,as was the case this time, I would have left and either gone elsewhere or come back another time. Basically,my point is that the protyre online booking..and paying in advance...is not fit for purpose.
30 June 2026
Reply from Protyre Autocare - Barnstaple
Dear John Davies ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Barnstaple branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Barnstaple
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Barnstaple branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had a new suspension wishbone fitted on…
Had a new suspension wishbone fitted on the van. They were very accommodating and made sure the work was done before it's MOT later in the day, which I really appreciated. Staff are very friendly and helpful. Would definitely recommend.
29 June 2026
Unprompted review
Reply from Protyre Autocare - Barnstaple
Hello Luke,
We appreciate you leaving us such a positive review. We're pleased to hear that you found the team at Barnstaple to be accomodating, friendly and helpful. Thank you for your custom and recommendation.
Best regards,
Eddie
Customer Care - Protyre
Took my daughters car in for a new back…
Took my daughters car in for a new back tyre. Excellent service and advice from the chap in reception who also fitted a new bulb for her back light. I would definitely recommend.
1 July 2026
Unprompted review
Reply from Protyre Autocare - Barnstaple
Hello RS,
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and advice when you visited us for your daughter's car. We truly appreciate your recommendation!
Best regards,
Eddie
Customer Care - Protyre
They do a great job
They do a great job , very friendly staff , very polite and always make me feel that I am a valued customer. No job is to little or to big .
23 June 2026
Reply from Protyre Autocare - Barnstaple
Dear Pauline Wooldridge-palmer,
We would like to thank you for sharing your feedback regarding the service you received at our Barnstaple branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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