Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
Company replied
Company details
- #36 of 36 best companies in Vehicle repair shop
- #53 of 53 best companies in Car service
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
23/07/2026 scam (paid £110)
23/07/2026 paid £110 - I booked my car to do service the person need to collect 8am to 10am but 9.30am I received two missed call's from the collector even my phone doesn't ring within a second they disconnected and I tried to call them no answer even the costumer number doesn't work, really frustrating please aware this website Scam
23 July 2026
Unprompted review
Why very asking me review while I did not…
Why asking me review while I did not even finish transaction
23 July 2026
I booked my car with Servicing Stop for…seriving and was held hostage
I booked my car with Servicing Stop for an MOT and a full service after being told the vehicle would be returned the same day. That never happened, and I received no update or phone call to explain the delay. Late in the day, I had to contact them myself to find out where my car was because I needed it the following morning.
During that call, I was told my vehicle required a "special oil" because it supposedly wasn't compatible with the oil already in the engine. The gentleman on the phone also told me that my car had not been serviced in five years and that it could not be moved unless this special oil was used. This was extremely concerning, as I had only purchased the car a year ago and it had been serviced by the dealership before I bought it. I did not agree to any additional work or charges.
When I explained that I did not want the special oil or any additional work, the gentleman I was speaking to became rude and dismissive. After I questioned the additional charge and explained that I had not agreed to any extra work, he abruptly ended the call by hanging up on me.
After that conversation, I received no update for over a day. I have a tracker fitted to my car and could see that the MOT had been completed, but instead of remaining at the garage, my vehicle was driven around 20 minutes away and left overnight in what appeared to be a residential area.
Things became even more confusing when I tried to find out where my car actually was. I had been told my vehicle was being taken to AutoPoint Garages, but after checking the situation further, I was given information relating to KMR Garages instead. When I contacted the garage I was told about, they said my car was not there. They provided me with the name and phone number of the person who had delivered my vehicle, which was different from the information I had originally received from Servicing Stop. This left me very concerned about the conflicting information I was being given about the location of my own vehicle.
To add to the confusion, a member of Servicing Stop's customer service team told me the garage had closed because it was too hot for the technicians to continue working. However, according to my vehicle tracker, the person who had moved my car was still out on the road. The explanation I was given did not match what I could see happening.
Based on the movements shown by my vehicle tracker, I became concerned that my car was being used primarily for transportation between locations rather than being worked on. The vehicle appeared to be moved between different places, including being left overnight away from the garage I expected it to be at. This gave me serious concerns that the person handling my vehicle was acting mainly as a driver moving vehicles between locations rather than carrying out or overseeing the MOT and service I had booked.
When I refused to pay the additional charge, my car was not returned. I informed them that I would collect my vehicle myself using my spare key. When I attempted to call, the gentleman did not answer and instead texted saying: "Please text me, I cannot talk, I am driving."
I later requested that my original key be returned. It took more than a day for my key to be returned, and once again I was told he could not speak because he was driving. When the key was eventually delivered to my home, I could see there was a passenger in the vehicle, so there appeared to be an opportunity for someone to communicate on his behalf. Instead, all communication was handled by text, and I was never able to speak directly with him about the situation.
To make matters worse, the full service I had booked and paid for was never carried out. My vehicle's service reminder is still displayed, indicating that the service was not completed or reset. Despite all the delays and inconvenience, I was left without the service I originally booked.
One of my biggest concerns is the complete lack of transparency throughout this process. I was not given clear information about where my vehicle was, who had it, what work was being carried out, or why additional charges were suddenly being requested. I was left having to rely on my own tracker to understand where my own vehicle had been taken.
From start to finish, this experience was extremely stressful and disappointing. The poor communication, conflicting information, unexpected charges, rude customer service, abrupt ending of the call, unexplained movement and overnight storage of my vehicle, concerns about the work being carried out, failure to complete the booked service, and delays in returning my key have left me with no confidence in Servicing Stop.
Based on my experience, I would not recommend this company and would strongly encourage others to think carefully before trusting them with their vehicle.
1 June 2026
Unprompted review
Reply from Servicing Stop
Hi Jase,
We're sorry to read about your experience and appreciate you taking the time to leave your feedback.
We've attempted to locate your booking using the details available on your Trustpilot profile but have been unable to identify it. We've therefore contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so that we can investigate the matters you've raised thoroughly.
Alternatively, you can email our Customer Experience team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Avoid!!! Avoid avoid !!!!!’
Avoid!!!! They are stealing people money snd doing nothing!!! Car was collected and taken not to garage.
After 2 weeks of emails they provide me with adresss of complany that only collect car and don’ t hold any records. Nothing!!!! So who is doing service??? As only invoice they gave said London!!! I ‘ m in Scotland!!!
Avoid!!! I will keep puting reviews every day so people will understand what this complanh is about. Not car service , they pick up cars… keep them somehere till you pay lots of extra charges… then bring them back. No oli change , no filter change… only miles done.
3 July 2026
Unprompted review
Reply from Servicing Stop
Hi Agata,
We're sorry to read your review and are concerned by the experience you've described.
Unfortunately, we haven't been able to identify your booking using the details available on your Trustpilot profile. We've contacted you privately through Trustpilot to request your Job Reference Number or vehicle registration so that we can investigate your concerns fully. Alternatively, you can email us at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
We take all customer feedback seriously and would welcome the opportunity to investigate what happened and respond to your concerns.
Kind regards,
Liton
Servicing Stop
I can't answer as I haven't had my car…
I can't answer as I haven't had my car back with all the work done that I'm about to pay for.
22 July 2026
Reply from Servicing Stop
Hi Ian,
Thank you for taking the time to leave us a five-star review. We appreciate that your booking is still in progress and that you're waiting for your vehicle to be returned once all the agreed work has been completed.
Our team will continue to keep you updated throughout the remainder of your booking, and we hope you're delighted with the finished result. Thank you for choosing Servicing Stop, and we appreciate your patience.
Kind regards,
Liton
Servicing Stop
been charged extra for 'special oil'
After I paid online in advnace, they sent me extra bill to pay for oil chnage. I never been charged extra for 'special oil'. can't trust any more.
22 July 2026
Unprompted review
Reply from Servicing Stop
Hi Wangjiang,
We're sorry to hear that you were disappointed with your experience.
We can see that you've already contacted us directly, and a member of our Customer Experience team has responded to explain the additional charge. As outlined on our website and within our Terms and Conditions, if a vehicle requires a specialist oil, an additional charge of £29.99 plus VAT applies. The advisor also explained during the call that your vehicle required this type of oil. To ensure your vehicle is serviced correctly, the appropriate manufacturer-specified oil must always be used.
We appreciate your feedback and understand your concerns regarding the additional charge.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Susan,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with our pick-up and drop-off service and appreciate you choosing Servicing Stop.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Quick to book
22 July 2026
Reply from Servicing Stop
Hi Dave,
Thank you for your five-star review. We're delighted to hear that you found the booking process quick and straightforward.
We work hard to make arranging vehicle servicing as easy and convenient as possible, so it's great to know your experience reflected that. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
I needed the mot done straight away
I needed the mot done straight away as I had not realised it was overdue. The van was picked up next day and everything went well. Quick and efficient just what I needed.
There were a couple of extra costs incurred and Ashley explained what they were and took payment. Lovely young man. Very polite.
All good would recomend
22 July 2026
Reply from Servicing Stop
Hi Elaine,
Thank you for your fantastic five-star review. We're delighted we could help arrange your MOT at short notice and get your van collected the very next day.
It's great to hear that the process was quick and efficient, just when you needed it most. We're also pleased that Ashley took the time to explain the additional work and costs clearly and that his polite and professional service made such a positive impression. We'll be sure to pass your kind comments on to him.
Thank you for your recommendation, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi S. Davis,
Thank you for taking the time to leave us a four-star review. We're pleased to hear you found us easy to deal with and that your experience was a positive one.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Rosie,
Thank you for your five-star review. We're delighted to hear that you found our service quick and convenient.
Making vehicle servicing as simple and hassle-free as possible is what we strive for, so it's great to know we delivered that for you. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Peter,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you had a good experience with our service and appreciate your positive feedback.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Great service from Ashley
22 July 2026
Unprompted review
Reply from Servicing Stop
Hi,
Thank you for your five-star review. We're delighted to hear that you received great service from Ashley.
We'll be sure to pass your kind comments on to Ashley, who will be pleased to know that his service made such a positive impression. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi AE,
Thank you for your five-star review. We're delighted to hear you had a great experience with our service.
Your kind feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again with your vehicle servicing needs in the future.
Kind regards,
Liton
Servicing Stop
Kept up to date how progressing staff…
Kept up to date how progressing staff al very helpfull and polite
22 July 2026
Reply from Servicing Stop
Hi David,
Thank you for your five-star review. We're delighted to hear that you were kept up to date throughout the progress of your booking.
It's also great to know that you found our team to be helpful and polite. Providing clear communication and excellent customer service is something we pride ourselves on, so your feedback is greatly appreciated. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Stacie,
Thank you for your five-star review. We're delighted to hear you received great service from our team.
Your feedback is greatly appreciated and motivates us to continue providing a high standard of service. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Stuart,
Thank you for your five-star review. We're delighted to hear that you found our service reliable and that you were happy with the vehicle collection and communication throughout your booking.
Providing a dependable service and keeping our customers informed every step of the way is what we strive for, so your feedback is greatly appreciated. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Ashley was very helpful and friendly he…
Ashley was very helpful and friendly he even helped me to spread my payments over a six month period iv used this service twice and will use them again
22 July 2026
Reply from Servicing Stop
Hi,
Thank you for your five-star review. We're delighted to hear that Ashley was so helpful and friendly throughout your booking.
It's great to know he was able to help you arrange a payment plan that suited your needs. We'll be sure to pass your kind comments on to Ashley, who will be pleased to receive the recognition. We're also grateful for your continued trust in us and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Kris,
Thank you for taking the time to leave us a four-star review. We're pleased to hear that you were happy with the service and that our team kept you informed throughout by advising you of any work that needed to be carried out.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.