Love the wines but latest delivery not ideal. Case was left inside entrance door of flats building with no notification of delivery. I am an arthritic 85 year old living on the second floor so deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been an Angel for a few years, and returned in the last year to save up for a good case of wine to celebrate moving house. Once moved I chose and ordered, and in particular chose the "free"red be... See more
Company replied
As ever, since Naked changed their delivery partner, a fast and seamless delivery of my order. Yes, their wine prices aren't the cheapest but, frankly, I'd be hard pressed to find the same quality win... See more
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I love Naked Wines and have been an Angel for sometime. A simple concept which has a big impact on the wine industry and small producers. A great selection of wines not found in supermarkets and ever... See more
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Company details
Written by the company
Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.
Contact info
Norvic House, NR2 1RP, Norwich, United Kingdom
- 01603 281800
- help@nakedwines.com
- nakedwines.co.uk
4.3
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake about NW’s service and…
I made a mistake about NW’s service and they were incredibly patient with me. It is an excellent company with excellent customer service.
2 November 2026
Unprompted review
Reply from Naked Wines
Hey Damien, Thank you so much for taking the time to leave such a lovely review, it really means the world to our entire team and Independent winemakers.
I am delighted that everything was sorted out smoothly for you.
Thank you again for your wonderful support, Damian. Cheers to many more delicious bottles ahead!
Reply from Naked Wines
Hey Ruth, Thank you so much for the lovely feedback!
Enjoy your wine! And a massive thank you for supporting our independent winemakers, we couldn't do it without you.
Cheers,
Hannah
naked wines
ONCE AGAIN TAKEOVER RUINATION
We have been customers of Naked Wines for many years. When it was them, it was excellent wine, they have now been taken over by the big players, and I don’t like any of the wine we get. We will be leaving ‘Naked’ in search of a new independent who don’t serve up all the usual crap you can get in the supermarket. If you notice, most of the good reviews are not recent. I am so disappointed in you!!
26 October 2026
Unprompted review
Reply from Naked Wines
Hi Jess, thank you for sharing your feedback after so many years of support, and I am truly sorry for letting you down. Hearing this from a long-term customer really hits home and I want to reassure you that we remain 100% committed to backing independent winemakers, and your comments have been passed straight to our team.
I really want to make sure this is resolved for you and want to assure you that all the bottles are covered by our Wine Guarantee. Please get in touch with our team directly with your account details, and I will gladly get this sorted for you.
Hannah
@naked wines
I love being a naked Angel!
I love Naked Wines and have been an Angel for sometime. A simple concept which has a big impact on the wine industry and small producers. A great selection of wines not found in supermarkets and every bottle of wine I have tried has been a worthwhile experience. Using the reviews and information to guide choices is super helpful and I have had some truly wonderful wines over the years and learnt a lot about my own palette. I haven’t had to use customer services, due to having no issues. I definitely recommend.
21 September 2026
Unprompted review
Reply from Naked Wines
Thank you so much for leaving us such a wonderful review, Alison.
It means the world to us and our independent winemakers! We are so glad that our recommendations have helped you discover new wines and learn more, That's what naked is all about!
Thank you so much for being such an amazing part of our community, we couldn't do what we do without you!
Yet anotherbox of great wine
Just received another delivery from Naked Wines. As always, the wines were well packed and the contents of the box fully correct. I have been with Naked for some time now and never had a problem. Would recommend on the basis of wine quality and service.
20 October 2026
Unprompted review
Reply from Naked Wines
Thank you so much for taking the time to leave us such a lovely review, Martyn!
We are so proud to deliver a seamless service, and knowing you'd recommend us based on our wine quality and service is the best compliment we could ask for.
Cheers to you for all your incredible support as an Angel, it truly keeps our independent winemakers!
As ever, a great service from Naked
As ever, since Naked changed their delivery partner, a fast and seamless delivery of my order. Yes, their wine prices aren't the cheapest but, frankly, I'd be hard pressed to find the same quality wines in the shops, so am very happy to pay a few quid extra with free delivery!
20 October 2026
Unprompted review
Reply from Naked Wines
Thanks so much for the lovely review, Fiona! It really means the world to us and our independent winemakers.
Cheers to you for all your support!
The worst wine I have tasted
The worst wine I have tasted - cheap and nasty - they offered free 3 bottles even worse than the first box ! Picpoul ugh
Stop sending me wines I will pour down the drain!
19 October 2026
Unprompted review
Reply from Naked Wines
I am so sorry to hear about your experience.
Please know that we stand by our 100% Wine Guarantee, which means that as an angel if you ever receive a bottle that isn't to your taste, you should never have to pay for it.
I want to get this resolved for you, I have sent you a request for more information if you can reply to that I can get to the bottom of what happened here for you.
Thanks so much for your honest review and I know we can do better for you in future
Problem is you refer to February 2026…
Problem is you refer to February 2026 when you obviously mean 2027...please update accordingly...
18 October 2026
Unprompted review
Reply from Naked Wines
Hey Tim, Thank you so much for bringing this to our attention! I really appreciate you spotting that error for us, If you were referring to a specific order or detail that needs a closer look, please feel free to send over a few more details and I will be more than happy to double-check everything for you, Tim!
Cheers,
Hannah @nakedwines
End of the line
I’ve been with naked wines for a few years and have ordered a lot of wine from them. I recently retired and had my email address suddenly cut off. I have been unable to get naked wines to switch the email address without access to the previous one. I had built up a small balance as I wanted to make sure the email change went ahead before ordering again. I’m very disappointed that it has been impossible to communicate with them about this. Then I received a message when logging in saying they are changing their terms. You can no longer claim sash bslances back and unused balances will be taken by them after two years. This is not what I signed up to. I have placed an order to spend my final balance and will be terminating my account as I can’t communicate with them and the deal has been chabged
18 October 2026
Unprompted review
Reply from Naked Wines
Hi Michael, Thank you so much for taking the time to share your honest feedback with us, and I am so deeply sorry for the frustration you experienced when trying to update your email address. Please know that when you need to update your email address our team is required to speak with you over the phone purely to perform GDPR security checks and protect your personal data.
I also want to reassure you directly regarding your balance: we recently updated our T&Cs to fully protect our independent winemakers. While non-refundable promotional credits eventually convert to wine investments for our winemakers, your unspent cash savings remain entirely yours.
I completely understand why this experience cost us your trust, and I hate that your time as a loyal Angel has ended on this note after so many wonderful years together.
If you need any further help updating your details or processing your account balance, please feel free to call us on 01603 281869, email hello@nakedwines.com, or simply reply directly to this message so I can locate your account.
Thank you so much for all the years of support you gave our independent winemakers—it truly meant the world to all of us, and I wish you all the very best!
Hannah
Naked Wines
Extremely disappointing delivery…
Extremely disappointing delivery experience – over a week late and still unresolved
I placed an order with Naked Wines on 7th October and specifically selected Saturday 10th October as my delivery date because I knew I would be home from work. Unfortunately, due to an error by Royal Mail, my parcel was sent to the completely wrong depot and failed to arrive on the date I had chosen.
I contacted Naked Wines to query the situation and request a refund, as the delivery would no longer arrive when I needed it and the convenience of choosing my own delivery date had been lost.
Since then, I have been in contact with Jonathan, who has been polite, helpful and good at keeping me updated. However, the actual delivery experience has been extremely poor. I was informed that delivery had been successfully attempted today, only to subsequently be told that it had not been successful. When I arrived home, there was no missed-delivery card left, meaning I had no information on how to rearrange delivery. To make matters worse, the option on the website to have the parcel sent to a collection point does not work either.
Jonathan has now offered to arrange delivery for this coming Saturday, but after everything that has happened, I have very little confidence that it will actually arrive. By that point, my order will be well over a week late, despite having selected a specific delivery date when placing the order.
I appreciate that Jonathan has been courteous throughout, but the overall experience has been incredibly frustrating. A delivery date was chosen for a reason, and the subsequent delays, contradictory delivery updates and lack of any workable alternative have made the entire process unnecessarily stressful.
I am very disappointed with this experience and would hesitate to order again if this is the level of delivery service customers can expect. Good customer service is important, but it needs to be backed up by a delivery process that actually works.
13 October 2026
Unprompted review
Reply from Naked Wines
Hi Graeme, Thank you so much for taking the time to share your feedback with us. I am so sorry to hear about your delivery experience and I completely understand how disappointing this is, and I want to make sure we get this resolved for you.
We fully recognise that choosing a specific delivery date is meant to provide convenience and peace of mind. We really appreciate your kind words regarding Jonathan, and I will be sure to pass that lovely feedback along to him. However, we completely agree that great customer service must be backed up by a reliable delivery process.
I can see that Jonathan reached out to you this morning, and I am also keeping a close eye on your parcel to ensure a smooth, successful delivery as quickly as possible. Please reply directly to us if you need anything else in the meantime, Graeme!
Hannah
Naked Wines
Always good wine
Always good wine, always delivered on time by helpful drivers. At the end of the day, you get what you pay for. Very pleased.
13 October 2026
Unprompted review
Reply from Naked Wines
Hey Phil, Thank you so much for taking the time to share such wonderful feedback with us.
We are so glad to hear that you are enjoying the wines and receiving great service from our delivery drivers! Your support means the world to us and our independent winemakers.
Cheers,
Hannah @naked wines
Arrived on time as expected in order as…
Arrived on time as expected in order as a gift for me to present the box to a friend to stock an empty wine rack for his Christmas.
13 October 2026
Unprompted review
Reply from Naked Wines
Hi Anthony, Thank you so much for taking the time to leave such a lovely review.
What a wonderful gift! I hope the recipient thoroughly enjoys those bottles! Thank you so much for all of your ongoing support for our independent winemakers.
Cheers to you!
Hannah
Naked Wines
Disappointing Service and Poor Communication
I placed an order with Naked Wines on 3rd October, with an expected delivery time of 48 hours. My order finally arrived on 11th October, eight days later.
Throughout this process, I had to take the initiative to contact Naked Wines to chase my delivery. There was no explanation for the delay and, disappointingly, not even an apology.
I was eventually assured that my order would arrive on 10th October, but once again this commitment wasn’t met, and it arrived a day later.
To make matters worse, I have requested a refund of my outstanding account balance on more than one occasion, and this still hasn’t been processed.
Delays can happen, but what makes this experience particularly frustrating is the complete lack of communication, accountability and customer care. I shouldn’t have to repeatedly chase a company for an order or my own money.
A very disappointing experience, and certainly not the standard of service I would expect. I would appreciate Naked Wines addressing my outstanding refund without any further delays.
12 October 2026
Unprompted review
Reply from Naked Wines
Hey Vanessa, Thank you for taking the time to share your honest feedback with us, though I am honestly gutted to hear about your experience.
We completely hear your frustration regarding the significant delivery delays, the lack of proactive updates, and the broken promises regarding your arrival date. You were completely right to expect accurate tracking and reliable service from us, especially ahead of an important event, and we completely dropped the ball here.
I can see my colleague Cristina previously added a £15 credit to apologise for the delay, but I completely understand that this does not undo the disappointment. Please know I have now processed a full refund of your account balance directly back to your card.
I am so deeply sorry for the trouble this caused and to lose your support as an Angel. I have also popped a personal email directly to your personal email so please do let me know if there is anything else I can do for you.
Best,
Hannah @nakedwines
Very kind and thoughtful
The parcelforce driver found her way through road works which have had our lane shut for weeks.
It was a heavy box, but she offered to bring it in for me (I am 80). I happen to have my own trolley, but I considered it very thoughtful. 5 star.
9 October 2026
Unprompted review
Reply from Naked Wines
Hey! Thank you so much for leaving us such a lovely review!
I am so delighted to hear that your delivery went so smoothly! Thank you for being such a brilliant Angel and supporting our independent winemakers and all of us at Naked Wines.
Cheers to you, Sid! enjoy your wonderful wines,
Hannah
New Carrier providing excellent service.
This review relates to the courier who have taken over delivery of N.W. wines. My previous delivery took place in the really hot spell recently. As i was out all day, i had concerns about how the extreme heat might impact my wine.
I was delighted on my return, to find the carrier had put my case in an outbuilding in full shade. This was my first case from Parcel force, the second arrived an hour ago so I passed my thanks to the driver, particularly, regarding the previous delivery. As always, after about 5 years with Naked wines, the choice and quality from around the world makes them my "go to "merchant.
8 October 2026
Unprompted review
Reply from Naked Wines
Hey Derek, Thank you so much for taking the time to share such wonderful feedback with us!
We are so thrilled to hear that your driver took such thoughtful care of your case. I will be sure to pass your compliments along to our delivery team!
Hearing that we've been your go-to for the past 5 years truly means the world to us and all of our independent winemakers.
Thank you so much for your brilliant support!
Can't be contacted - do not use this firm
Naked Wines are absolutely appalling. They used to remind people when a subscription was upcoming so it could be skipped. They have stopped doing this and I got an email to say it was on its way. Numerous chat messages and emails have been ignored. They're now taken the money that I could not afford and there seems to be no way to arrange a return without calling and their phone lines are never open. DO NOT TRUST THIS ORGANISATION.
7 October 2026
Unprompted review
Reply from Naked Wines
Hi there, Thank you for sharing your feedback. I am so sorry to hear about your experience, and I am truly sorry that we let you down. I want to reassure you that we can resolve this for you.
Please know we always send pre-dispatch emails so you can skip or cancel, and I am so sorry if this was missed or filtered into junk.
I genuinely want to make this right for you. I have sent a request through Trustpilot for a few account details so I can locate your account and resolve this directly. As soon as I hear back, I will be in touch!
Hannah
@nakedwines
After being a long standing customer I…
After being a long standing customer I was one of 500 customer invited to buy a special wine which had very limited quantity available. so I did include one expensive bottle of it in my last order. The order did not arrive on time with some spurious excuse about delays regarding the special wine, fair enough but it meant the case was delivered while I was on holiday. I enthused about the wine with anyone interested during my holiday and was excited to open the case when I got back. Guess what the special wine was not there in its place a much cheaper wine instead. No indication, no reaching out to say anything, no change in the charge. Little sympathy when I phoned them and no chance of the missing wine as it was completely sold out. Cancelled my membership and returning the case - never to buy from them again.
5 October 2026
Unprompted review
Reply from Naked Wines
Hi Steve, First of all, I am so deeply sorry to hear about this incredibly disappointing experience, and I completely understand why you feel this way.
As one of our long term Angels you deserved an extraordinary experience from start to finish. And failing to deliver the bottle you were excited for is completely unacceptable, and I am truly sorry for the disappointment and frustration this caused.
While warehouse picking errors do occasionally happen, that is no excuse for the lack of communication and I genuinely want to resolve this for you.
I completely respect your decision to return the case and cancel your membership, but I want to make sure this is handled seamlessly for you. If you would be open to speaking directly, I would genuinely appreciate the opportunity to talk this through with you and ensure everything is resolved. Please do pop me an email to hello@nakedwines.com with the title FAO Hannah and I'll get this sorted for you.
Hannah
Naked Wines
Package delivered on time by a…
Package delivered on time by a personable and helpful courier. Thank you.
2 October 2026
Unprompted review
Reply from Naked Wines
Hi Vale, Thanks so much for leaving this fantastic review!
We are so glad to hear your box arrived right on time! Thank you so much for supporting us and our independent winemakers!
Cheers to you!
Hannah @nakedwines
Still no wine delivered
Still no wine delivered
Poor service
No one replies to emails
Delivery partner not fit for service
Broken promises
Same old
30 September 2026
Unprompted review
Reply from Naked Wines
Hi Leon, I am so sorry to read this review, I completely understand why you feel frustrated. The last thing we want is for your wines to be delayed or have any broken promises!
I want to make sure this is all sorted for you ASAP. I have popped you over a personal message and have tried to give you a call this morning.
Please rest assured I will do my best to make this right.
Hannah @nakedwines
Excellent!
Great service with delivery of my favourite wines in good time to take them for a holiday with friends who will appreciate them. Thanks!
29 September 2026
Unprompted review
Reply from Naked Wines
Hi Maggie, Thank you so much for this glowing review! We are so grateful to have you as a part of our community, and we love that you are sharing our wines with your friends and family. Thank you for supporting our independent winemakers—it truly means the world to them and us!
Cheers to many more wonderful glasses ahead!
Hannah
Naked Wines
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