ONCE AGAIN TAKEOVER RUINATION
We have been customers of Naked Wines for many years. When it was them, it was excellent wine, they have now been taken over by the big players, and I don’t like any of the wine we get. We will be leaving ‘Naked’ in search of a new independent who don’t serve up all the usual crap you can get in the supermarket. If you notice, most of the good reviews are not recent. I am so disappointed in you!!
Reply from Naked Wines
Hi Jess, thank you for sharing your feedback after so many years of support, and I am truly sorry for letting you down. Hearing this from a long-term customer really hits home and I want to reassure you that we remain 100% committed to backing independent winemakers, and your comments have been passed straight to our team.
I really want to make sure this is resolved for you and want to assure you that all the bottles are covered by our Wine Guarantee. Please get in touch with our team directly with your account details, and I will gladly get this sorted for you.
Hannah
@naked wines