Naked Wines (US) Reviews 

2,983
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of delicious wines and independent makers available at very reasonable prices. People frequently mention how easy it is to discover new favorites and enjoy helpful guarantees on bottles. Buyers are especially happy with the helpful customer support and easy account management features. However, some people mentioned issues with delivery services and delayed orders that caused frustration. Consumers also noted that shipments sometimes arrived late or missing items, making holiday planning difficult. A few reviewers additionally experienced problems with customer communication when trying to track missing packages.

What people talk about most

Product

Clients share positive opinions on product, highlighting the wide selection of wonderful wines available and... See more

Price

Customers had positive experiences with price, expressing great satisfaction over the reasonable costs and... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers highlight fast shipping,... See more

Quality

Reviewers mention positive feedback about quality, expressing delight with the wonderful and excellent... See more

Order

Users describe ambiguous interactions with order, highlighting timely shipping, convenient delivery options,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have been a subscriber for about 3 or 4 years. We've enjoyed most of the wines we have rdered. The problem is thedelivery. We've had at least 3deliveries that were missed and I don't mean a little... See more

Rated 5 out of 5 stars

Gave customer ratings for the wines they sell and refunds the cost of ones you don't like. Also, will deliver using any company you choose - UPS or FEDEX. Maybe some other companies. Prices are... See more

Company replied

Rated 5 out of 5 stars

I am a customer for life! Naked wines offers great products, but most importantly they have stellar customer support. For example, the refunds they give for wines you didn’t love, and helping delay an... See more

Company replied

Rated 5 out of 5 stars

A large selection of wines to choose from, enabling me to try a wide range of wineries and varietals. Still like Pinot Gris and Sauvignon Blanc, learned more about Oregon and Washington State wines, a... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.4

All reviews

(2,983)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Naked Wines.

Love Naked Wines.
Firstly you choose how much you want to add monthly to your account, no costly subscriptions with wines you wouldn't drink.
You choose your wines as and when you want and the price comes off your account so its like a wine savings plan.
The wines are carefully chosen from small independent vine yards as as a member they are discounted.
At any time if you do not enjoy a wine you simply message and the cost will be added back to your account, this has only occurred to me once as I am always happy with my choices.
The wine is delivered very quickly and extremely well packaged.
I am more than happy to give Naked Wines 5 star review.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

My Survey answers

It is very easy to find wine that you think you'll enjoy, and there is a guarantee with every bottle ordered, that if you don't care for a bottle they replace it with something you might like or credit toward another bottle.

The wines are usually extremely good, as with wine, some are better than others. And their prices are very reasonable.

14 October 2026
Unprompted review
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Reply from Naked Wines (US)

Love hearing this! Wine is all about exploring your personal taste, which is why our guarantee has your back on every single bottle. Thank you for supporting our independent winemakers!

Rated 5 out of 5 stars

The wine is great

The wine is great, the selection is good, and the service is amazing.

24 October 2026
Unprompted review
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Reply from Naked Wines (US)

Great wine and happy customers are what it’s all about. Cheers, and thanks for being such a wonderful part of the community!

Rated 5 out of 5 stars

Loving Naked Wine

Naked Wine is by far the best wine club out there. The quality of the wines are amazing and for an unbelievable price. I've been a member for I believe 10 years now and still keep finding new wines that are amazing from all over the world. Some of the best wine makers in the world are able to make wines there way because of Naked. Give them a try I think you might be pleased !

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

A decade of backing great winemakers and enjoying incredible wine together is something truly special. Thank you for being such a huge part of the Naked family!

Rated 5 out of 5 stars

Customer Focused attention…

The experience with the staff was wonderful. They bent over backwards to help you with your needs and your taste. Responsive at all times and made the ordering process seamless. The wines are very good, obviously depending on your taste but there is wine for everyone's taste differences. The variety pack allows for exploration of wines not easy found in stores.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

Thank you so much! Our team works hard to make ordering easy and fun, so hearing this means the world. Cheers to exploring unique, boutique bottles you won't find on regular grocery shelves!

Rated 5 out of 5 stars

The Best Wine Club I've Belonged To

I've been a member of Naked Wines for several years now and I've sampled lots of wine over those years. Their wines almost never disappoint. The one time I did get a bottle that wasn't very good, they ere quick to offer a refund. Every correspondence I've had with Naked Wines has been friendly and helpful, and their employees are knowledgeable about the wines. The prices can't be beat, and it is a pleasure to drink great wines from wineries all around the world.

11 August 2026
Unprompted review
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Reply from Naked Wines (US)

Music to our ears! Our team loves talking wine, and we always want to make sure every single bottle in your box hits the spot. Thank you for being such a wonderful, longtime Angel—cheers to great wine at unbeatable prices!

Rated 5 out of 5 stars

The company operates in a level of…

The company operates in a level of integrity that does not exists in today's business. For example: if a wine does not meet my taste, I am provided a credit for the purchase.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

We are glad you enjoyed your experience with our satisfaction guarantee. We always aim to maintain high standards of honesty and ensure you love every selection!

Rated 5 out of 5 stars

Helpful, friendly, and delicious

Every time I call, everyone is super helpful and friendly. The wine is really tasty as well and I love all the variety.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

That’s what we love to hear! Calling in should always feel like catching up with fellow wine lovers. Huge thanks for the shout-out, and happy uncorking!

Rated 5 out of 5 stars

You can talk to someone when you call

You can talk to someone when you call. They care about your likes and dislikes. It is easy to order.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

We are glad you enjoyed your experience. We love making ordering easy and personal for you! :-)

Rated 5 out of 5 stars

The diversity of choices

The diversity of choices, excellent values, wonderful accomodations to needs---can't recommend Naked Wines enough.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

High praise like this makes our whole team's day! Thank you for the wonderful shout-out and for being such a valued part of our Angel community. Cheers!

Rated 5 out of 5 stars

I’ve been ordering from them for YEARS🥰

I’ve been ordering from them for YEARS….I’ve bought wine and the best prosecco for the price that I’ve ever seen and I’m 68. I’ve been a steady customer for so long I can’t remember when I first started.

23 October 2026
Unprompted review
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Reply from Naked Wines (US)

Years of loyalty and unbeatable bubbles—music to our ears! Huge thank you for being such a legendary, longtime Angel. Raising a glass of Prosecco to you!

Rated 5 out of 5 stars

The place to go for great wine!

Naked Wines is unique company that combines exceptional customer service with an excellent assortment of wines. Wines are each to find, and buy. They keep you informed about your order and they ship on time. I highly recommend Naked Wines.

21 October 2026
Unprompted review
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Reply from Naked Wines (US)

Exceptional wine and seamless shipping—that’s the goal every single time! Huge thanks for the recommendation and support.

Rated 5 out of 5 stars

Timely

Timely. Good everyday wine

1 October 2026
Unprompted review
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Reply from Naked Wines (US)

Thank you for the fantastic feedback! We're thrilled to hear your wine arrived promptly and that our selection has earned a spot at your table.

Rated 5 out of 5 stars

Wonderful selection

Wonderful selection, great prices and excellent customer service

22 October 2026
Unprompted review
Naked Wines (US) logo

Reply from Naked Wines (US)

Selection, price, and service—hitting all three is always the goal! Thank you for the kind words :-)

Rated 5 out of 5 stars

Naked Wines Delivers Value and Competency

Gave customer ratings for the wines they sell and refunds the cost of ones you don't like. Also, will deliver using any company you choose - UPS or FEDEX. Maybe some other companies.
Prices are always reasonable

12 October 2026
Unprompted review
Naked Wines (US) logo

Reply from Naked Wines (US)

Flexibility and great value all the way! We love having you with us!

Rated 5 out of 5 stars

Naked wines has made my choosing of the right wines for me so easy!

Naked wines has made my choosing of wines so much easier as I learn more about the wine industry. The ease of making monthly angel payments to my account and the ease of ordering online makes the whole process so simple, and gives our wine makers what they need so we get what we want.
Orders are processed and usually delivered within 5 to 7 business days at most, with the option of having them delivered to a local UPS or FedEx store instead of to your home, where you can pick them up at your convenience.

Should you purchase a bottle of wine that you’re just not happy with and don’t care for just let them know, and they will credit your account for the purchase price of that wine. They always want the customer to be 100% satisfied, and I have been since day one.

23 October 2026
Unprompted review
Naked Wines (US) logo

Reply from Naked Wines (US)

You captured the entire Angel mission so beautifully! From backing talented winemakers to easy pickups and risk-free sips with our 100% guarantee, hearing that you've loved it since day one means the world. Thank you for the incredible support, and cheers to your next discovery!

Rated 5 out of 5 stars

Great wine selection, no pressure to buy

Friendly service. Loads of info and a great selection of wines and offers. No pressure to buy

16 October 2026
Unprompted review
Naked Wines (US) logo

Reply from Naked Wines (US)

Thank you for the kind words! We always want exploring wine to be simple, informative, and hassle-free. So glad you're loving the experience!

Rated 5 out of 5 stars

The only place to buy that SPECIAL bottle - or 12

Great wines, really excellent prices, easy delivery service (free over £100 order) and fantastically easy company to deal with. After over 20 years, I am still in love with it.

19 September 2026
Unprompted review
Naked Wines (US) logo

Reply from Naked Wines (US)

Love to hear it! You've reached the US Team, but we know our UK counterparts will love to hear from you at https://uk.trustpilot.com/review/nakedwines.com

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