Virgin are excellent as they can provide me with my favourite wines from my favourite countries of Spain and Portugal. My last purchase included some new wines from those countries which I had never t... See more
Company replied
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Purchased a luxury mystery case with all bottles supposedly worth £15-£20 and a total value of at least £200 but both these values appeared less. Contact then came from Virgin Wines customer service w... See more
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As always, Virgin Wines are excellent and fantastic quality! My last order arrived in good time, together with 3 free bottles! Perfect for weekday and weekends. The delivery driver is always friendly... See more
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Isaac is fantastic. He knows what I like, but also encourages me to try new things. He maintains regular contact, but I never feel that he is pestering me to order something. He respects my knowledge... See more
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Company details
About Virgin Wines
Written by the company
Virgin Wines offers more ways to buy than any other online wine retailer. Including WineBank, our flagship wine club.
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
Virgin Wines Details
Written by the company
Contact info
St James Mill, Whitefriars, NR3 1TN, Norwich, United Kingdom
- 0343 224 1001
- reviews@virginwines.co.uk
- www.virginwines.co.uk
4.5
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Why spend hours in the wine section of your local supermarket?
My usual wine selecting habits were to spend hours in the local supermarket trying to work out what was best value for money whilst at the same time not selecting something that tasted like engine oil. I was sometimes lucky but more often not. Virgin wines takes the effort (and time) out of this as each selection on offer seems like a personal recommendation. So far each case has not failed to please.
29 October 2026
Excellent service
Excellent service, good value prompt delivery and friendly sales people.
28 October 2026
Another boring repetitive review
Another boring repetitive review. Delivery great, service great. And last but not least, wines are great!!!
27 October 2026
Excellent service
Called my wine advisor to sort out my order and it was all done very quickly and the wine arrived in a couple of days.
27 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good company to deal with
Good company to deal with . Excellent wines & efficient delivery.
28 October 2026
Reply from Virgin Wines
Hi Janet,
Thank you for taking the time to leave this wonderful five-star review.
We are so pleased to hear that you had a positive experience with us, and that you are happy with our selection of wines and our prompt delivery service.
I hope you have a good day.
Olivia @ VW
Leo is awesome and creates a package of…
Leo is awesome and creates a package of wine to my tastes!
28 October 2026
Reply from Virgin Wines
Hi David,
Thank you for your great review.
We are so pleased to hear that you received such helpful service and ended up with a selection of wine tailored perfectly to your personal preferences. Thank you for taking the time to share your positive experience with us.
I hope you have a good day.
Olivia @ VW
First Class Wines & Service !!
I received a mixed box of 12 (6 of each) red & white wines after having spoken to a very polite & friendly lady who rang to advise of an offer regarding the above.My order was received promptly (around 2 days) & all of the wines I have tried so far have been excellent !! I have ordered wines previously &
not had a bad one yet !!
26 October 2026
Reply from Virgin Wines
Hi Richard,
Thank you for sharing your feedback with us. It is wonderful to hear that you had such a pleasant experience speaking with our team member and that your mixed case of red and white wines arrived so quickly.
We are delighted to know that you have thoroughly enjoyed all the selections you have tried so far, and that our wines continue to consistently meet your expectations. Your continued support is greatly appreciated.
Have a fab day!
Olivia @ VW
Its my go to place for wine
Its my go to place for wine, from the personnel advisor, to the quality and range of wines on offer, at a great price, and delivered on time, it makes the perfect package that keeps me coming back to Virgin Wines. Would recommend anyone to try this company and sure you won`t be dissappointed.
28 October 2026
Reply from Virgin Wines
Hi Tom,
Thank you for your lovely review!
We are so pleased to hear that we have become your go-to choice for wine. It is wonderful to know that you are happy with the guidance from our advisors, the quality and pricing of our selection, and our reliable delivery service. Thank you for sharing your kind recommendation, we truly appreciate your support.
I hope you have a great day.
Olivia @ VW
Wine adviser Darren is excellent
Wine adviser Darren is excellent. Love the selections of wine he suggests. Have increased my monthly payments to virgin to ensure i can get regular deliveries.
27 October 2026
Reply from Virgin Wines
Hi Carolyn,
Thank you for sharing your positive experience.
It is wonderful to hear that the recommendations provided have been so well received and that the service has encouraged you to increase your monthly deliveries. The feedback regarding the helpful advice will be passed along to the team.
I hope you have a lovely day.
Olivia @ VW
Absolutely over the moon.
Absolutely over the moon with every wine that i have received from Virgin and Neil my advisor is such a helpful pleasant man to deal with, nothing is to much trouble. I would highly recommend Virgin Wines to anyone.
26 October 2026
Reply from Virgin Wines
Hi Robert,
We are so pleased to hear that you are delighted with the selection of wines you received and that your advisor provided such helpful and pleasant service. Thank you for highly recommending us, and we hope you continue to enjoy your future deliveries.
Thank you,
Mabel @WarehouseWines
Reply from Virgin Wines
Hi Ian,
Thank you for taking the time to write us a review. We are pleased to hear that you enjoyed our selection of wines and received great service during your experience.
Ella @ VW
Reply from Virgin Wines
Hi Chris,
Thank you for taking the time to write us a review! Glad to hear about the experience you have had with your Wine Advisor.
Ella @ VW
Quick service and excellent wines
27 October 2026
Reply from Virgin Wines
Hi Bob,
Thank you for taking the time to write us a review! So glad to hear you are enjoying Virgin Wines.
Ella @ VW
Happy Accident
The personal service I enjoy whenever I speak to a contact on the phone. They are always friendly, professional and very accommodating.
I joined Virgin Wines by accident ( failing to cancel when I intended to do so). I'm rather glad that I did not remember to do so!
24 October 2026
Reply from Virgin Wines
Hi Jack,
Thank you for taking the time to write us a review. Glad to hear you stayed on with us and are enjoying your experience with us.
Ella @ VW
Great wine at competive prices and…
Great wine at competive prices and being a member of the Wine Bank even better value , free delivery,interest from Virgin Wine monthly along with regular special offers ,
Ease of ordering and speedy delivery, perfect
25 October 2026
Reply from Virgin Wines
Hi there,
We are pleased to hear that you are enjoying the benefits of our Wine Bank membership. Thank you for sharing your positive feedback with us.
Ella @VW
Thi transaction all went well
Thi transaction all went well, especially as I wanted my delivery at a later date as I was away on holiday
26 October 2026
Reply from Virgin Wines
Hi there,
Thank you for taking the time to write us a review!
We are happy to hear that we could accommodate your holiday schedule by delaying the delivery.
Ella @ VW
Reply from Virgin Wines
Hi there Phyllis,
We are glad you enjoyed our great selection, fair rates, and helpful team! Thank you so much for your positive feedback!
Finan @ Virgin Wines.
Prompt delivery and excellent range of…
Prompt delivery and excellent range of wines to enjoy
25 October 2026
Reply from Virgin Wines
Hi there Richard,
We are so pleased to hear that you experienced a speedy delivery and enjoyed our fantastic selection of different bottles. Thank you so much for taking the time to share your wonderful feedback with us!
Finan @ Virgin Wines.
A lovely lady Jo helped put together a…
A lovely lady Jo helped put together a white wine selection to fit with my budget. Brilliant service! Can't wait for Christmas to enjoy the wines(if they last that long 😉)
23 October 2026
Reply from Virgin Wines
Hi there Lauren,
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you received such helpful and friendly service in putting together a fantastic selection of white wines that suited your budget perfectly. It is great to know we could help you prepare for the festive season, and we truly hope you thoroughly enjoy every single bottle when the time comes to open them!
Finan @ Virgin Wines.
Having difficulty with your website…
Having difficulty with your website when Itry to pay for my order.
23 October 2026
Reply from Virgin Wines
Hi there Maureen,
We thank you for the feedback. I will ensure this feedback is passed on to our I.T department for them to have a deeper look into the route of this issue. We always want to be improving our customers experience online, so I do hope next time you come to place an order, there are no further issues!
Finan @ Virgin Wines.
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