Zoe White

The products I wanted were in stock, cheaper than buying at my local supermarket and even got an extra discount using FLASH code. Paid for delivery but it was technically free with the discount. Order was upgraded to next day delivery for free. Arrived, intact and packaging was excessive. Great experience. Will be a returning customer.

Ladies underwear is flimsy and the lining ends up falling apart after a few uses. The logo also comes off in the wash despite only washing at 40degrees. The bralettes are awful. Do not offer any support what so ever. Just a thin strap with two cups.
Men’s boxers are made better and even patterned. However they give my partner skin burns from how they cut into his thighs as they fit nicely on the waist but cut into his thighs.

Dinners were lovely. Just wasn’t enough in a portion. I don’t eat much but still found the regular portion size quite small.

If I could give 0 stars I would. Absolutely terrible delivery company. Refuse to deem my parcel as lost even though they have now stated this is the case. Parcel only had to be delivered 5minutes up the road and manages to get delivered to Nottingham and then Hinckley before losing it. Now making me wait over 4 weeks to not get in touch with the company who are asking for investigation into this in order for me to get my refund back. Refuse to talk to me regarding this as I am only the customer.

I recently started using John Pye after seeing it spoken about on Martin Lewis weekly email. My first order came and the Dr Martens were damaged which was not shown in the pictures or description. I contacted them and they gave me a partial refund which enabled me to get the item fixed. So great. Then I ordered a Range Cooker from them. No description or photo stated that the item was damaged. I paid £110 for delivery alone and when it arrived and o excitedly opened the packaging the oven door glass was smashed. Once again contacted them and they asked for photos. Item is currently being delivered back and a full refund should be issued. My partner ordered a few items - one being a mitre saw. Package was delivered and instead of a mitre saw as pictured and decribed it was a lawnmower. So that is now being returned and the item that was paid for requested. My partner also brought a camera. Once again nothing in the description to state the item doesn’t work. Partner brought some film for it and charged it and tried it today. Doesn’t work. He has emailed customer service to be told the same thing that they reply on here. A copy and paste job about seeing the product. How is that going to tell us it is broken?? Why charge such exorbitant delivery fees if people could get the Warehouses to see the product they would surely collect it too. They know most people won’t have the time/transport to get to their warehouses hence why so many people buy the items. But because they encourage you to see the product they can get away with the excuse that you didn’t go and look at it beforehand. So what if I did look at it beforehand, didn’t know it was broken due to it being electronic and I don’t happen to carry a generator in my back pocket to test it?? Rest assured I will be contacting trading standards regarding the company as they should not be able to sell items if they do not give an accurate description. If anyone has paid by credit card, I urge you to claim your money back via the credit card provider as you have received a product not accurate to the description given. After all the issues we have had, rest assured we will not be using John Pye again.

Went into store to look for a specific vinyl record. Staff member went above and beyond to locate the vinyl as it stated they had 2 in stock. Unfortunately, he was unable to locate it but he did say that if I ordered online and used a code I would save money. I did that and collected instore which was swift and easy. Plus I saved some money using the promotional code.

Delivery driver delivered within time frame given. Friendly delivery driver. He called me up as his GPS took him to the back of the property. Rather than him leaving the parcel with a neighbour he asked for my location (I live on a high street above shops which can be difficult to find.)

Engineer called before hand to give me an estimated time of arrival. Arrived when stated and was friendly. Was given a 8-6 appointment but turned up at 10.15am which was ideal. Fixed my boiler quickly and efficiently.

Swift delivery. Product is as described and verified. Overall good experience.

Great range of products. Before selecting items, I ensure I read the reviews and product description to ensure I know what I am ordering. Everything I have received (there has been many orders) have been great quality and delivery is becoming quicker. Received my order 5days after ordering which has been a personal best.

Ordered my son a tracksuit and tshirt on the 23/06/2023. Still awaiting the items. Contacted customer service after 10 working days and they said in line with their shipping policy to wait the 9-12 days. Contacted them yesterday (day 12) to be told that the one item (tshirt) is having problems with warehouse supply. I replied that is going against their shipping policy and they shouldn’t sell and take money from customer if they can’t fulfil the order. Received my delivery fee refund and been told to wait a further 10days! Fact they obviously knew this was an issue when contacting them on day 10 and no communication except from me chasing is poor customer service. Tried calling the number on their website - phone line is not in use! So had to contact the chat box and wait over 20minutes for member of staff to reply. Only have the one member of staff monitoring this, hence the long waiting time. Once I receive my order (if I ever do) I will never purchase from Trapstar again. Overpriced and the fact you have to pay for delivery despite spending so much is ridiculous.

Company were great. Ordered a larger kitchen aid mixer but company cancelled and stated the product was damaged. Ordered a smaller kitchen aid mixer which was still in price range. Price was better than I had seen anywhere else. Delivery was quick. Product is great. Overall very happy.