Trapstar London Reviews 

I ordered 3 months ago never get emailed back this company is fraud and need taking to court we have all been robbed by this company which has fallen off massively

Ordered on the 20th of april, said it would dispatch in late april to early may, it is now the 21st of May and i have still not received any updates. I have emailed MULTIPLE times and got no update whatsoever.

Shit company zero customer service take money and don’t send you goods don’t give a damn they should be shut down I ordered a tshirt for my son 4 months ago keep sending emails sometimes if I’m lucky I get an automated reply in the end got my money back through my bank avoid at all cost !!!!!

I am writing this review out of pure desperation and anger because my emails, support tickets, and direct messages are being completely ignored. I placed an order with Trapstar all the way back on April 8th, and I have not received a single tracking number, shipping update, or helpful response since. I have always been a massive fan of the brand and have bought from them before with no issues, which is why I trusted them with my money again. But right now, I feel completely scammed and abandoned.I am only 17 years old, and I work a grueling, exhausting job in construction here in Latvia. The state minimum wage here is only €780 a month before taxes, which means after hard labor, my take-home pay is incredibly small. Saving up €76 wasn’t just a casual, everyday purchase for me. It represents a massive chunk of an entire week's worth of intense physical labor, sweating on construction sites, and sacrificing basic daily necessities just to afford a single piece from a brand I looked up to and wanted to support. To a massive global brand, €76 is pocket change, but to a teenager working hard labor in Eastern Europe, it is a fortune. Waiting for months with absolutely zero tracking info while my customer service messages are met with total radio silence is breaking my heart. I worked way too hard for this money to just watch it vanish into thin air. I still want to believe in Trapstar and keep supporting the culture, but this total lack of basic human communication is unacceptable. If u have any empathy and decide to respond and help me refund, my items here is the tracker(TS1653931)

Dear Customer Service,
I am writing to you regarding two orders (TS1646609 and TS1646631) I recently placed on your website. The total amount deducted for these orders was approximately £527 (15,000 CZK).
To date, I have not received any email regarding the status of these orders apart from order confirmation the day I have paid— no shipping details, no cancellation notice, and no refund. However, the money has already been taken from my account.
Due to this complete lack of communication and unfulfilled service, I am requesting an immediate and full refund of my money.
Please process this refund without delay and confirm once it has been issued.
Sincerely,

Have emailed a number of times and have been waiting for an order since the 2nd April 2026. Have only been refunded shipment cost. No update on the order as of yet other than no time frame?

Understand things are going on but come on, you sent out 1000’s of emails with ‘discount codes’ which is clear to see.. to get people on to buy as much as possible, went into administration and completely left your customers in the dark.

Order TS1652744

Have two orders for jackets been sat on waiting for details go a shipping refund $11aud both orders still out a good 200 or 300 dollars have sent multiple emails and got nothing back

Order TS1627845. I've ordered since January the 14th and i received a partial load of my order after 5 months and i've been waiting for the rest of the clothes. I've send so many email to take a refund but no one is replying to my emails, its like customer service doesn't exist.

Very bad i am waiting 3 months for my order , i am sending them emails where is my order? without getting a response , i think i git scammed THIEVES

I ordered a t shirt in December never arrived 7 months later no help or resolution make sense with this company at this point customer money doesn’t mean anything to
Company I would a refund please

I originally left a review about my order, and Trapstar replied. They refunded my shipping costs and explained that, due to internal issues, my package—ordered on March 21st—had never been shipped. They told me it would take around two weeks to resolve the problem.

I decided to trust them and agreed to wait. However, after those two weeks passed, there was still no update and no package. I contacted them again asking for information, but received no response. I sent multiple emails and got absolutely nothing back.

Now, another two weeks have passed since the original two-week timeframe they gave me, and I am still waiting. No package, no updates, and no replies to my emails. While I appreciated the initial response and the shipping refund, the complete lack of communication afterwards has been extremely disappointing.

At this point, I feel ignored as a customer and have completely lost confidence in the support process. Based on my experience, I absolutely do not recommend ordering from Trapstar. The lack of communication and failure to resolve the issue within the promised timeframe have made this one of the most frustrating online shopping experiences I have had.

order number:#TS1649057

Pre-order on 3rd of april.
I have emailed several times. Had 1 reply asking me for the ordernr. I replied. Never received any reply back. I've emailed twice a reminder. No respons.🤬🤬🤬
TRAPSTAR I WANT MY MONEY BACK

I made an order in April, I emailed in may and requested the order details as apparently there was an issue with delivery agents. Since my response in May, I have not heard back or had any update. No refund nor no update on the order and status. Order no #TS1654444

Ordered in March still not received my order, emailed and messaged countless times to get one response in April saying my order will be dispatched but never received it. Cleary not getting my purchase or my money back. Ordered from here before not a problem a now this. Waste time and money. Company needs to sort it out and reach out to customers with an actual answer and refunds.

This company is scamming people. They took money for preorders and now the website has disappeared. You can only email them for order updates and no one responds or sign up for a drop. Hope no one is stupid enough to buy from them.
Deshawn who was head of operations has been removed. Have requested a refund on my order TS1635398 placed in February and still not delivered 4 months later. Stay well away from Trapstar

GUYS! If you have paid with Klarna, there's an option to get your money back, I just received my Klarna refund for my order!

I'm one of the people who placed an order and never received anything, and then the company went bust. I was lead on for about 2 months on instagram DMs, them saying the order will be finally shipped, also blaming me for not reading the product description saying that it had the pre-order date on it, completely ignoring the fact i reported the pre-order date missing from their original website listing. Shame that the brand went but I'm not surprised, terribly managed store, feeling bad for people who are probably down hundreds and never received anything, not even a 'sorry'.

Please don’t order anything from them I really begging you! I used to love this brand a lot, I have 3 tracksuits, around 10 t shirts, shoulder bag, winter jacket and lot more. This brand fell apart like totally. Around 5-6 months ago I had problem with delivery, I was waiting a lot for order. Their manager sent me email and he told me they gonna send me free shirt because of this. After 2 months I have no informations, no response anything. They just don’t care about people, it really looks like they are only think about money.
Stay away from them.

TS1655666

placed an order two months ago for Trispeed shoes, and of course, the order was paid for. Is anyone receiving their packages or is the company cheats customers who lose money?I have never encountered such treatment of a customer, dozens of messages and attempts to contact have been unsuccessful. That's how it looks in my area today.

Avoid.ordered clothes in march and not received them.found out they have gone bust n got my money back from the bank.they don't reply to emails anymore either.they have taken people's money n run

Still no update for my order.
It seems that the only Trapstar employee Deshawn that was somehow professional left the company.
It is my second order and the second big mess.
Trapstar has the poorest customer service I have ever experienced. It is really a shame.
Several emails were sent but no reply.... It is a real theft.
Where is my item?????