Sofia

Although they post the flowers out in a nice box, the flowers are a waste of money. They dont create a bouquet similar to the images. They make them completely different. I ordered a white and blue bouquet, they delivered white funeral flowers. They state on their website, that they send a picture before delivery, which is a lie. The customer service team, state its only sent on request. False advertisement. The customer service is awful. Worst company I have ever used. I will be using interflora moving forward.

I placed an order 2 days ago ( on a weekday) and paid extra for the order to be shipped out with Royal Mail 24 Tracked.

2 days later and the order has still not been shipped. So it was pointless paying extra for the item to arrive quickly, as they cant even post the items out on time.

If you want to recieve your item late, then use this company. Saying that I havent even received mine yet. And I have had no update on the order.

Awful!

Worst customer service and company to exist!
I have tried to contact them for nearly 3 days.
Their live chat is AI and when it 'transfers to agent' the agent somehow loses the ability to type or respond.
They do not respond to emails and are the hardest companies to get hold of.

STAY AWAY FROM THIS TRASH COMPANY! Run by people who havent mentally developed the ability to respond.

Misleading and over priced.
Poor quality products

Jenny was really helpful, and took her time to ensure my query was dealt with. She was understanding and provided great customer service skills. She ensured the call ran smoothly and kepted me in the loop whilst she helped me. She provided me give great service at the start, middle and end of the call. I'm glad I came across this company. As they went above and beyond.

Nelofar was dismissive, didn't bother to read my chat, and i was made to explain everything to him again. It was like speaking to a robot. He was rude. And I would not recommend Goldsmith now.
I simply asked if Goldsmith price matched.
1. He didn't answer my question, he just asked another question, without providing a simple yes or not. I provided him with all the information.
2. He finally answered, and i asked him to show me the terms and conditions as I was unable to see anything that supported his response.
3. He then said in simple words. it was up to him if he wanted to provide the price match, which he didn't. No reason was given by it.
I wrote a lovely review previously for the previous agent as she was helpful, although she couldn't help, she did her best, and went above and beyond.

I spoke to a gentlemen at Beaverbrooks (Trafford Centre) who was lovely he offered a 5% discount off a watch, I wanted. I was ready to go ahead.

Another man called me today to advised me, that due to them having to order the watch from Omega directly, he will not honour the discount. And that if I buy the watch it will be nonrefundable.

This was no fault of my own, as I was wrongly advised it was available and that they would provide me a discount with the watch, and now they have taken back the offer. Awful customer service!

If you want to be disappointed then shop at Beaverbrooks.

On the otherhand, I visited Beaverbrooks (Arndale Centre) Kirsten and Jodie went above and beyond and provided great customer service. They were both welcoming along with the other members of staff who were also really nice and polite. They each had great knowledge of the products. Both Kirsten and Jodie deserve 5 stars, a higher rating if possible. They were patient and caring, and are both the faces of Beaverbrooks. And are a great asset to the company. Each time I came in they assisted me, and were welcoming.

But I did not purchase the watch from them as Holly, was rude and abrupt. I came in regarding a watch which I was offered at a cheaper price at Omega Holly's firsts words were 'im shocked they offered you the watch that cheap, thats half the price' I noticed her maths wasnt the best as £2600 is not half of £3000. She made me feel like she was accused me of lying. I had provided her with the information, and she went on to advise that she worked for the boutique previously and she was shocked at the offer. I advised it may be due to the number of watches my family had brought, and how the boutique knew we were loyal customers, she was not friendly at all. To make a customer feel that was is not acceptable. if I was to review Holly It would be a 1 star, if that. She does not hold the same customer service or qualities as the other staff. My suggestion is to provide her with additional customer service and maths training. She ruin a potential sale due to her rude and dismissive.

I will be going to GoldSmith in the future when buying jewellery other a watch as the service and staff it on point, and they care about their customers.

The staff at Goldsmith St Ann's Square were lovely, and extremely helpful.

Judith had a lot of attitude, when I needed help with a simple request. The amount off sass this girl has is shocking.

GDPR concern. This company posted my creams, quickly which was great. BUT they added spreading cardboard to the parcel, with another customers name, and address on. So I now have the details of another customer on an order addressed to me.

Amazing car parts, which are really good quality. I've had them on my car coming on 3 years, and they still look good as new.

Natan was absolutely amazing! I called up panicking as I put the wrong parcel in the compartment. Natan dealt with it quickly and ensured u was calm. He went above and beyond.

I would not shop from JD Sports again. The customer service is rubbish. I spoke to Sue, regarding an issue and she fobbed me off. And her resolution meant going back and forth between the store and Customer Sevice. With something Sue could have just resolved. In the past JD customer service has been great. But it is deteriorating.

Great Customer Service. I joined the live chat this morning and spoke to Ryan. He dealt with my query without any issues. It was resolved within a minute.

Khaadi does even deserve a 1, it should be in the minuses. The customer service is awful, staff in the stores are never happy, always grumpy. Place an order online, and they provided a gift card as the order was returned late. Which is fine. But the credit note is for 14 days. Hello this is my money to spend at your store, therefore, you should not have a time limit on the money I spent, as it is my money, therefore, I should be able to use it as and when I please. This store in the UK, not India or Pakistan. Theft is not allowed here.

Customer service is on point. I placed an order and called the customer care number, as had a query for some extensions for my engagement. The staff was friendly and welcoming. Helped with my query. I would definitely recommend Paul's Hair world to everyone! GREAT SERVICE

I found Ecrater online seen the price was good and ordered a face wash. As I cant buy the product in the UK. When it arrived it was a copy FAKE of the original. Now I am stuck with a face wash that I cant use, as I have no idea what is in it. As it is all in Chinese. The logo is a copy of the original logo on the face wash.

This was not stated on the website.
AVOID ECRATER!!!

Ordered from Boots last week. My parcel was due to arrive today, I got an email from them this morning, with my tracking details, but no carrier??? I've used the tracking number on so many websites, and it seems to not exist. Tried using a website to find out the carrier, and nothing. They didn't just failed to provide a carrier name, but they failed to provide a tracking number that works. WHAT A JOKE. Looks like my parcel won't be arriving

Awful customer service. The staff leave the live chat service, whilst talking. Spoke to a lady called Princess, she was rude, and whilst asking for help she left and spoke to Francis on live chat and he said 'technically, its not our fault' staff in customer service should not be using comments like that. Blaming the customer. No apology. Wouldnt arrange a manager call back, and wouldn't let me speak to a manager. Worst customer service. Asked to apply a discount and Princess and Francis said no, return the order and reorder with the discount. Rude and racist employees