I always chose the Goldsmiths brand be it on line or in Store (my local one is Llandudno) Excellent service always. I go in store to browse and always feel valued. On line its a simple process from ch... See more
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Review summary
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Grateful to Osy Neeke for his help with purchasing my husband’s (very last minute) anniversary gift. He was incredibly helpful, professional and attentive. I really appreciated the time he took t... See more
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Easy to navigate the app and prompt delivery. But I will suggest a little more details some apps gives you how many percent gold is in the product and stuffs like that better picture will also be appr... See more
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The gold & black Tissot T - Race, I received next day. Everything was quick and easy, no fuss & no bother. Very good communications ie updates etc. I will definitely purchase other watches in the... See more
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Company details
- #234 of 288 best companies in Jewellery shop
- #107 of 129 best companies in Watch shop
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Amazing service
Amazing service, I was in the Chichester branch, and Liam was helping me choose my watch and he was excellent.
I will definitely be returning when I’m ready to buy my next timepiece
5 ⭐️
22 July 2026
Appalling customer service
Called to ask about returning a faulty item, waited 45 minutes to be answered. Paid £10.95 to return faulty items as advised and was told I would get a refund for postage. I had to call again to ask about refund, waited 55 minutes to be answered. That was weeks ago. Left a review and was asked to email customer service which I did and still no response or refund. Absolutely appalling customer service. Will need to escalate it now, if anyone cares to answer the phone or bothers to reply to my emails.
22 June 2026
Unprompted review
Good buying experience
Item was reduced in price so good deal, despatched quickly and arrived when expected, good buying experience.
22 July 2026
Online purchace ,simple…
Online purchace ,simple process,finance application equally straigjtforward.Delivered on time too
21 July 2026
Item arrived very promptly and was just…
Item arrived very promptly and was just what I wanted. many thanks
22 July 2026
Really clear information and delivered…
Really clear information and delivered exactly on time
22 July 2026
You can find the same stuff cheaper…
You can find the same stuff cheaper elsewhere, soooo overpriced for what
10 July 2026
Unprompted review
I had a great experience in the…
I had a great experience in the Edinburgh store. The staff were so attentive and really friendly. I was able to make a quick and easy purchase. They sorted out finance easily and I left the store extremely happy with my new watch.
22 July 2026
The clasp on my purchase doesn’t work…
The clasp on my purchase doesn’t work and as it’s a graduation present for tomorrow, it is a fiasco. Extremely disappointed with the product.
20 July 2026
Very reasonable prices and very fast…
Very reasonable prices and very fast delivery would definitely recommend this company many thanks.
22 July 2026
Inexistent customer service
Inexistent customer service, worse delivery service, rude people in the shops, it's nothing but stress shopping from this company.
22 July 2026
Unprompted review
Excellent 👍 service was updated all…
Excellent 👍 service was updated all week prior to delivery and the lady at Wigan branch went up and beyond to source and explain everything many thanks 5 ⭐ excellent service the watch is amazing
22 July 2026
It was an easy site to navigate and the…
It was an easy site to navigate and the whole process was simple. Arrived on time no fuss
22 July 2026
I purchased this piece of jewelry for a…
I purchased this piece of jewelry for a special occasion / I have never received such quick delivery before / the quality of the said purchase was fantastic and the price was so competitive thank you.
22 July 2026
I really do not rate Goldsmiths…
I really do not rate Goldsmiths customer service. They are impossible to get hold of via email or phone and their communication is so poor otherwise.
18 July 2026
Reply from Goldsmiths
Hi Megan,
Thanks for sharing your feedback, we are sorry to learn about your trouble with the communication with the team and we want to apologies that our service did not satisfy your expectations. We would welcome the opportunity to put this right for you, please contact us on client.experience@thewosgroup.com.
Kind Regards,
Mia-Lilly
Goldsmiths customer service guy was…
Goldsmiths customer service guy was very helpful but I my still waiting for my refund to Good back In my bank account it been a week now can let me know please wen I will get my refund look forward to hear back from you from Stephen dunne
12 July 2026
Reply from Goldsmiths
Hi Stephan Dunne,
Thank you for your review, Stephen. We're pleased to hear that you found our customer service team helpful.
We're sorry to hear that you are still awaiting your refund, please contact webenquiries@goldsmiths.co.uk with your order details, and we will look in to this for you.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Linda Grieve,
Thank you for leaving a 5* review.
It is great to hear that you had excellent service, your item was as described and the postage was prompt. Thank your for your purchase!
Kind Regards,
Mia-Lilly
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