Beaverbrooks Reviews 

23,982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 13,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and professional approach, often going above and beyond to create a welcoming and unpressured shopping environment. Many appreciate the excellent customer service and comfortable buying experience. Products are frequently described as lovely and of good quality, with delivery service often highlighted for its speed and efficiency. However, some customers noted product quality concerns like tarnished items, loose clasps, or discolouration and breakage. A few others experienced extended waiting times for repairs, delayed deliveries, or difficulties with refund processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

People report positive experiences with products, frequently praising the quality of items like necklaces,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as fantastic, excellent, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the Stirling branch on 11.07.26 to buy a watch. I was helped by Mollie who is a credit to the branch and company, she was genuinely enthusiastic and helpful, resizing the watch a couple of... See more

Company replied

Rated 5 out of 5 stars

The staff at the Oldham branch were friendly, well informed and nothing was too much trouble. Very professional from start to finish. Fern kept me updated via e mail resulting in the purchase of a gor... See more

Rated 5 out of 5 stars

Was probably one of the most anxious experiences with my purchase, the staff made me feel so relaxed, understood my needs and were unbelievably helpful! Very knowledgeable and patient! Can’t think Til... See more

Company replied

Rated 5 out of 5 stars

Bought a Gucci watch for my wife from beaver brooks metro center. The purchase was assisted by Pamela who was very personable and was a great shopping experience for us. Would recommend Beaverbr... See more

Company replied



Company details

  1. #105 of 288 best companies in Jewellery shop
  2. #47 of 112 best companies in Jeweller
  3. #47 of 129 best companies in Watch shop

About Beaverbrooks

Written by the company

Shop Jewellery

Shop Watches

Shop Engagement Rings

With over 100 years of family heritage and experience, Beaverbrooks offers an extensive range of jewellery, diamonds and watches.

We are incredibly passionate about celebrating your special moments, no matter how big or small. If you’re searching for diamonds or jewellery, we have exclusive collections that you won’t find anywhere else. We also house prestigious luxury Swiss watch brands including TAG Heuer, OMEGA, Breitling, TUDOR and many more. If you’re looking for a fashion fix, discover the world’s most famous fashion brands like Vivienne Westwood, BOSS and Emporio Armani.

Shop online or in one of our 75 stores across the UK and find the perfect self-love gift or something for the one who means everything to you. From planning the perfect proposal, to finding that special birthday gift, Beaverbrooks are there for all of those “you mean the world to me” moments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24k reviews

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4.8

All reviews

(23,982)

13,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Experience

The staff were wonderful which made for a very pleasurable experience
Lots of lovely Jewellry, I had a watch which needed a service but I also ended up buying some earrings
Would recommend

21 July 2026
Rated 5 out of 5 stars

Fantastic customer service not only…

Fantastic customer service not only over the phone but in person. Lovely staff thanks to Sam the manager she was amazing and all the other staff in store that day. The staff are very professional and went above and beyond to make sure we had the best customer experience. Thank you for being so kind and attentive. Will shopping here in the future.

14 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, excellent price and quality of the item I ordered, delivered next day, no extra charge, wife is extremely happy with her birthday present, would definitely recommend Beaverbrooks to anyone, thank you so much ❤️

14 July 2026
Rated 5 out of 5 stars

Excellent Service

Bought a superb watch for our son’s birthday. Although sadly it was too big for him the service and advice given was brilliant. Nothing was too much trouble.

3 July 2026
Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Offered us a glass of bubbly and beer for my brother. As it was his birthday, and I was buying him a special present, for his 60th. Pauline dealt with everything including the details of the engraving. Could ask for anything more than excellent service.

13 July 2026
Rated 5 out of 5 stars

Will use again

Friendly, knowledgeable and professional staff. We selected 2 rings and they were there to pick up the next day, fitting perfectly. Would definitely use Beaverbrooks again.

19 July 2026
Rated 5 out of 5 stars

Really went the extra mile

Absolutely fantastic customer service. We went in to purchase wedding bands and the members of the team were so knowledgeable and accommodating. Leah was particularly fantastic! She helped us go through plenty of options and wouldn’t settle until we were happy with our choices.
Thank you all and thank you Leah!

15 July 2026
Rated 5 out of 5 stars

Very professional

Very professional, welcoming, knowledgeable about the products, friendly, accommodating and child friendly as we went with our 5 year old grandchildren.
Will recommend the jewellers all the time. Best experience

20 July 2026
Rated 5 out of 5 stars

We dealt with Barbara &Sinead at…

We dealt with Barbara &Sinead at Belfast shop and they were excellent with the service they provided and really went out of there way to help, Top rate I will definitely calling back for my next purchase. Many thanks.

19 July 2026
Rated 5 out of 5 stars

Great service friendly unhelpful

My experience with Beaverbrooks from start to finish has been amazing. Their staff at the Telford branch were so helpful couldn’t do enough for us the young lady that helped my wife with her purchase was so friendly and helpful couldn’t have asked for more I’m not 100% sure, but I think the lady I’m talking about was called Leticia or something similar and lad that altered the bracelet on my Tudor Black Bay Watch was also extremely helpful. Will definitely use again thank you Beaverbrooks for a great service

20 July 2026

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