Jackie

Thanks to trustpilot I can make the best decisions when buying things or when using a service. I have used the site for years and it is really useful to see other people’s experiences. It’s really important to know who is not up to scratch and those that care about their products or services. Great site.

I called the service agent number and am told if I don’t want to hold on the call to press 1. Did this and waited. They did call back but I didn’t even have time to pick up before being hung up on. Apparently they are supposed to leave a number to call back on but guess what. No message. I want to speak to someone about my delivery that says it can’t be delivered and a card left and a photo. No card and photo not our house. That’s because they use Evri which is probably the worst delivery company they could use. Had I known they use Evri I would not have ordered from Next. I won’t order again.

This company has gone into liquidation. I have paid in full for my Aga to be re enamelled. No one has been in touch from either the company or the receivers. Just FYI.

Again the driver has thrown my packages over the wall. How many times do I have to leave a review on TP for someone to actually tell the drivers that this is not acceptable?

I purchased some shoes and paid for express delivery. Delivery didn’t come and then I get a text saying that it could be in 2 days time. Guess who the delivery company is? Evri. Had I known I would not have bought from Next. Please use a different delivery company. I will not purchase anything else from you as I have a choice of other retailers who use reliable delivery companies. I hope you get the message. Not good enough

Great! I found just the right person for the job. Easy to use website too. Hassle free.

So an update on my last review. Someone did get back to me and the broken plates have now been replaced. They are great so am very pleased with them. Would have been 5 stars but annoyingly I had to cancel part of my order as they won’t arrive before we leave for Christmas.

I sent an email this morning about 7 of the 8 plates I ordered which arrived broken. No phone number to call which is annoying and no response from the so called great customer service team. Please could someone get in touch.

I sent some candles back which were broken, a shame but these things happen. However having had to call them to see if they had received them back I was told they had arrived and were being processed. I returned them with the returns form and stated they were faulty and send a replacement. I’ve had to call again, 25 mins for someone to pick up only to be told that they have refunded me. Perhaps an email would have been nice to let me know as I’ve been waiting for a replacement and it would be courteous to acknowledge the returned goods. I’ve been told that if you return something that’s faulty you have to call them. Really what’s the point of a returns form. If this is the case please make it clear on the returns form that you have to tell someone as obviously when it’s written on the returns form no one bothers to look at it. A word of advice make it obvious you have to call Oka. Or don’t bother enclosing a returns form. Either way someone with half a brain needs to change the way faulty goods are dealt with.

You buy things online, that part good, but then they use Evri to deliver them. They are the most useless delivery company I have come across and for that reason I will never order online again.

They seem to be reliable which for a delivery company is obviously quite important. The driver is always courteous and the packages I receive are always in tact. Can’t fault them

Beyond terrible. 3 times the engineer has cancelled with zero notice. My husband has to travel to london to meet them so as you can imagine this is beyond a joke. We pay a lot of money for our alarms but it seems ADT don’t give a hoot about its customers. I will definitely be looking at another company now. They have had every opportunity to get an engineer there and they just can’t do it. Terrible service. Take note ADT and do something about it.

Love my products and delivery was swift. Thank you.

I bought 2 sofas which were delivered in July having ordered them in May. The covers were different colours (although they were supposed to be the same) so I was told they would send 2 new matching covers. Have I got them? No. It’s now January and not a word from maker&son since October having been promised they would be ready by the end of December. Quite frankly this is a joke. Even when I tried to submit a form on their website I find that even that doesn’t work. Total mess. The star rating for this company says it all.

I keep getting bombarded with emails that I can not unsubscribe from. Contact us doesn’t work either. SO annoying please sort it out

Our engineer, Mervin Caston arrived on time and tackled a very complicated system and got it all up and running. A huge feat and he did it all with a smile. Great job!

Great. No problems so happy customer.

I am pleased to say that the delivery team arrived on time and placed my washing machine and tumble drier exactly where I wanted it and were very polite. A good experience.

I had my Aga serviced today and couldn’t be happier with the experience. From making the appointment to him arriving was very quick and he let me know when he would arrive which is always a bonus rather than waiting for someone to turn up. The engineer was very polite and tidy and got the job done swiftly. Very good service. Will definitely use Capital repairs again.

SCAM. DO NOT BOOK WITH MOZIORIDE.