Next Reviews 

I have waited over four weeks to receive my order to be told on the day of delivery at 11 pm that my order will not be sent with no confirmation of when it will be sent as I needed these items for the Friday and they should’ve been delivered on the Thursday which I had arranged for someone to stay in all daythis is not acceptable. They will not let me cancel it as they say this order has been sent but still shows that it’s in the warehouse. i’ve explained that I’m going away and no one will be home to receive the order and all I get is they cannot cancel it. Would you like return or someone else can collect it for me? I’ll receive it for me but I have no one else to receive our collector. customer service will not get back to you would never use again

The no options for RETURN!!!! you will be stack with your items. Quality not so great does not looks as in the picture. Said is made from cotton, but is a questionable, (i order kids teeshirts, long sleeve shirt)I'm very disappointed, (fabrics not a cotton, very thing)

I agree with previous reviewer … this site is hopeless! If I could give them no stars I would. I ordered on 7 May for delivery a week later but the order parcels never left warehouse. I was offered a refund and told due to a glitch I should re order. I did. A week later same problem … parcels have never left the warehouse. I have wasted lots of time on chat bot and on the phone e to customer services who apologise and offer yet another refund which I don’t want. I just want my order! Seriously don’t bother using this site it’s a waste of time and effort on everyone’s part.

I ordered from Next Direct on the 19th of April, with a very optimistic delivery estimate of the 23rd of April to Thailand. Shockingly, that didn’t happen — because the parcel was handed to the ever‑impressive Rich Express.

My parcel finally arrived in Thailand on the 2nd of May, and I paid the VAT almost immediately. You’d think that would help things move along. Spoiler: it didn’t.

Since then, it’s been a masterclass in incompetence. Email after email, phone call after phone call, and as of the 15th of May… still no delivery. Rich Express has provided absolutely no updates, no communication, and no sign they have the faintest idea what they’re doing. At this point, I’m not convinced they could locate their own office, let alone my parcel.

If your order with Next involves Rich Express, do yourself a favour — don’t place it. Truly terrible experience from start to finish.

Fraudulent company. Ordered a dress for $300. First package was MISSING the dress. It took 4 weeks to get my refund and I spent many many hours with their customer service trying to stall it. Second order I got the wrong size. Return worked the same way. They try to stall you, will not pay out your return and you have to fight to get your money back. I will never buy from them again. STAY AWAY

On a Saturday afternoon I spent 2 hours trying to place a EUR +300 order. I entered the full data for checkout 5 times, I h
had 3 "nice" conversations with the chatbot, and I chatted with two agents. I followed their advise, but 2 hours later I still could not check out. I ended plavjng an order with a competitor.
It is amazing how Next think they can provide such service while selling luxury products!

I called the service agent number and am told if I don’t want to hold on the call to press 1. Did this and waited. They did call back but I didn’t even have time to pick up before being hung up on. Apparently they are supposed to leave a number to call back on but guess what. No message. I want to speak to someone about my delivery that says it can’t be delivered and a card left and a photo. No card and photo not our house. That’s because they use Evri which is probably the worst delivery company they could use. Had I known they use Evri I would not have ordered from Next. I won’t order again.

I bought an item that, according to their confirmation, was supposed to be delivered by December 3rd (as I have a screenshot to prove). I am counting on the item for an event by December 6th. I stayed at home on December 3rd waiting for it, but nothing happened. So I decided to contact them, and here are the facts:

- They promise delivery in 3-4 business days on their Maltese website.
- They sent an order confirmation promising delivery by December 3rd.
- As I waited all day on December 3rd, I contacted their WhatsApp. First, the chat was very unhelpful, as they sent me a screenshot of a delivery to Australia.
- Then I called the phone number, and the attendant told me it would be delivered today (December 4th).
- However, according to the tracking number she sent, the goods are still in the UK.
- Then I contacted the courier company, and the attendant told me the item would be delivered on December 5th. They were also incredibly rude to me (they should take better care of their service providers).

My question for them: will I need to stay at home for 3 days waiting for your delivery?

Never again with Next.