First the good. I was very impressed at the speed of which my returns were refunded, had been slightly worried after reading negative reviews about this aspect. The Bad - Some garments were really we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to navigate. Ordering process was a simple and dresses arrived quickly. Clear instructions on how to return try-at-home selections. Dresses are high quality, professionally made, wit... See more
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Measurements were perfectly fitted, purchasing two dresses on March 29, 2026 for April 19, 2026 Confirmation for twin daughters. This is a short notice to have dresses tailored & shipped before event.... See more
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Friendly website easy to use,with lots of options of dress, home program it’s genius. I was looking after flowers girls dress. Delivery in 1week time dress as described size correct no issue. Good qua... See more
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Company details
About JJ's House
Written by the company
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services.
In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Contact info
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- jjshouse.com
4.0
Great
11k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely bridesmaid dresses
Bought several bridesmaid dresses from here and they had accurate shipping times and were excellent quality. Made some returns and these were easy and handled and refunded quickly. Just make sure you go by size according to the measurements NOT your usual size, as the sizes run small (my bridesmaids all had to size up one or two sizes)
1 January 2026
Unprompted review
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Very bad shoe sizing
Very bad shoe sizing. Labelled and sold as 3 sizes above the ACTUAL size! And of course Vinted geniuses did nothing about it.
21 July 2026
Unprompted review
Reply from JJ's House
Thank you for taking the time to leave us a review.
Unfortunately, we couldn't find your order information. If you are having any issues with your order or our services, we recommend contacting our customer service team as soon as possible.
Alternatively, if you could provide us with the correct order number, we would be better able to assist you.
Thank you for your time, and we hope to hear from you soon.
It was great being able to try on the…
It was great being able to try on the dress before we buy
17 July 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
A huge thank you to JJ’s House for…
A huge thank you to JJ’s House for being so trustworthy and delivering exactly what was promised! The quality of the products is truly amazing, and the delivery times are excellent. Everything arrived beautifully made and exactly as shown on the website. Thank you for your professionalism and commitment to your customers. Highly recommended! 💙✨
20 July 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Special Occasion Dresses…
I was very impressed on the quickness of delivery of product. Ordered on Sunday and received it on Wednesday. Quality was excellent.
20 July 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
The dress I ordered is beautiful
The dress I ordered is beautiful. The deep purple is so pretty, and the fabric is of high quality. The construction of the dress is high quality too. I will order again in the future. Also, it arrived quickly and well packaged.
15 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Ordered a dress over a month ago
Ordered a dress over a month ago, within 7 day of ordering received the try on one and found it too small. so before they even started on the 2nd asked if i could change size they said sure for another 100.00 i said never mind and purchased a different one that is actual size, they run very small I am a tall woman not large and dress was very tight and short their measurements are not true to size.
3 July 2026
Unprompted review
Reply from JJ's House
Thank you for your review. We apologize for any inconvenience this may have caused.
Our records show that your order was confirmed on 2026-06-29, and you requested a size change on 2026-07-10. Please understand that the item(s) in your order are made from scratch and we don't have them in stock. If you requested to change at that time, the previous one made for you will be abandoned, and we will need to start a new dress.
For more information, please refer to our order-change policy available on our website: https://www.jjshouse.com/help/order-changes-policy
Thank you for your understanding.
Excellent experience with JJ’s House
Excellent experience with JJ’s House! My dress arrived exactly as ordered, on the promised delivery date, and the quality is excellent. I am very happy with my purchase and highly recommend this company.
17 July 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
Beautiful dress.
The style, lines and quality of the fabric made this dress exceptional. I am a size 8 in a dress typically, it ran just a bit small, alterations were completed and I am very happy with the dress.
13 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We have our size chart. You can check our size chart to choose the right size. You may also refer to our measuring guide https://www.jjshouse.com/help/how-to-choose-a-size to see how to get professional measuring.
We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Reply from JJ's House
Thank you for your review.
We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
Disappointing Return Experience
I ordered two dresses that arrived together in one parcel. Unfortunately, neither dress fitted because the sizing was inaccurate for me, so I returned both in the same parcel using one return label.
I paid £11 for delivery to London and a further £9.98 was deducted for the return, meaning I lost £20.98 despite returning the entire order.
I contacted customer service to ask why the return charge was applied per dress rather than per returned parcel, but I did not receive a clear explanation. Instead, I was referred to the company policy and told it was due to environmental impact, which did not answer my question.
This was disappointing, and I would think carefully before ordering again.
15 July 2026
Unprompted review
Reply from JJ's House
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your refund. Please understand that, according to our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
A return shipping fee will be deducted from your refund when we process your return. This fee applies to each item you return, as noted on our website for each item type. We do understand that you have read that before you paid for your order, as it is requested to be read and agreed to by our customers.
We appreciate your understanding. Have a great day!
The dress was exactly as i imagined
The dress was exactly as i imagined, it was pretty. But it did feel very cheap. The straps rubbed my shoulders raw. The beading popped off like crazy. The zipper wouldnt hold up which was the worst of all.. I got a cheap dress cause I got married outside and knew it wouldnt be in good shape when finished.. so the dress did its job. Exactly as pictured. Just didnt stand the day. 😂
For JJhouse responding, I would of left a review directly on my dress had the option been there. When I go to review it, I can only review the free bag. So I came somewhere I did have a voice. Thats all thanks.
3 July 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
I ordered a dress for my son’s upcoming…
I ordered a dress for my son’s upcoming wedding and it arrived today. I am thrilled with it. It was a custom order and it fits perfectly. The quality of the fabric and color were exactly what I saw in the picture. I had a few questions about the length so I contacted the chat and they were very helpful and friendly and always available.
I need to get it ironed, but thats expected coming in the mail. It came within the time frame too and in time for the august wedding. I am very happy with JJs house. Thank you so much.
15 July 2026
Unprompted review
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Lots of selections
The selection at JJs was superior to other sites. I loved the try on options and the ease of returning them. I found my perfect dress and it arrived quickly and is very well made.
2 July 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service and products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
My dress I ordered fit with minor…
My dress I ordered fit with minor adjustments and the color is perfect.
13 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Very disappointing experience with the…
Very disappointing experience with the Try-On service.
I used JJ’s House’s Try-On service while planning my wedding and placed three separate Try-On orders because the service only allows up to six dresses per order. Between the three orders, I paid over £100 in Try-On fees.
At no point during the product pages, checkout process or order emails did I realise the Try-On fees were non-refundable. The only thing that was made clear throughout the ordering process was that the dresses had to be returned within 7 days or I would be charged the full retail price. It was only when I came to return the dresses that I discovered the £6 per dress Try-On fee was non-refundable.
Had this been made clear before purchase, I would never have bothered ordering through the Try-On service in the first place.
What is most frustrating is that JJ’s House later acknowledged in writing that the information
“may not have been as clear as it should have been.”
Despite this, they only offered me £20 as a goodwill gesture after I had lost over £100 in Try-On fees, which I found insulting.
I have since spent over £100 purchasing dresses for my flower girls, showing that I was a genuine customer who intended to buy from JJ’s House.
I strongly believe the non-refundable nature of the Try-On fee should be made clearly visible on the product page and during checkout, not only found later by navigating through additional help pages. I hope my experience helps other customers check this before placing an order.
7 June 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a nice day. We have received your complaint, and we sincerely apologize for any unpleasant experience you may have had.
Please note that the try-on cost is non-refundable. The amount you paid for the try-on service does not go toward the final order cost and cannot be refunded when returning the try-on dresses. This fee covers the processing and careful handling by our warehouse team. While it is non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making a final decision. For more details, you can refer to our try-on return policy here: [Try-On Return Policy](https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6).
We appreciate your understanding. Have a great day!
Very misleading return policy.
Very misleading return policy.
I ordered a standard-size dress with no customizations. Before my order shipped, I contacted customer service to cancel it. My request was denied because they claimed all of their dresses are "custom made" and therefore cannot be canceled or returned.
This directly contradicts the return policy on their website, which states that standard-size dresses (excluding final sale items) are eligible for return within 30 days of receiving the order, provided they are unworn, unaltered, and have the original tags attached.
Their policy specifically says:
"Most items sold on JJ's House may be returned for a refund within 30 days upon receiving your order... Standard size dresses (final sale excluded) ... Items must be unwashed, unworn, unaltered, and in original condition with their tags still attached."
It's very frustrating that the written policy says one thing, but customer service says another. If every dress is considered "custom made" and ineligible for return, that should be stated clearly upfront instead of advertising a 30-day return policy for standard-size dresses.
11 July 2026
Unprompted review
Reply from JJ's House
Thank you for your review.
Unfortunately, we were unable to locate your order. Could you please provide more information so that we can check for you better?
It seems that you have mixed up our cancellation policy(for orders that haven't been shipped out) with return policy(for orders that have been shipped out).
For our cancellation policy, available on our website: https://www.jjshouse.com/help/order-cancellation-policy
For our return policy, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Thank you for your understanding.
I ordered 2 bridesmaid dresses for…
I ordered 2 bridesmaid dresses for delivery in 2 different states of Australia and the ordering process was good, delivery service faster than expected. The quality of the dresses nice and they both loved them
8 July 2026
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Confidence boosting experience
Experience at JJ's London store was perfect. Attentive staff with no pushy selling, good quality materials in numerous styles & colours at reasonable prices. Made a process we were dreading a fun & empowering experience; left feeling very confident in choice of dress.
10 July 2026
Unprompted review
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
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