Babyboo Fashion Reviews 

17,690
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the dresses as stunning and well-made, frequently earning compliments. People appreciate the wide selection of styles and colors, finding designs that make them feel confident. The delivery service is highlighted as fast and efficient, with many orders arriving sooner than expected, supported by a user-friendly website and helpful sizing information. However, some customers noted concerns regarding inconsistent or small sizing, even with provided charts. A few also experienced orders not arriving or significant delays. Additionally, some reviewers were dissatisfied with the return policy, as they were only offered store credit instead of a refund for unsuitable items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, high quality... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high-quality material, design,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction with the ordering... See more

User experience

People report positive experiences with user experience, finding the shopping process quick, thorough, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dresses are absolutely stunning and amazing quality. Sizing is a bit different so definitely pay attention to that as returns/exchanges require paying for shipping and you receive store credit back. I... See more

Rated 5 out of 5 stars

This is my second time buying from this shop. I’ve always loved how beautiful the dresses are. My biggest critique would be that, I wish the brand had more ‘bigger chest girl friendly’. Especially w... See more

Rated 5 out of 5 stars

I like that they post various size models to get an idea of the fit. They also have the models size measurements to compare and it helps to make a better selection in sizing. Shipping could be better.... See more

Rated 5 out of 5 stars

Website is easy to use, emailing online support great turn around time. Quality is really good. Just check sizing - sizes run really small and a bit all over the place, I have tried 3 dresses now... See more


Company details

  1. Ladies' clothes shop
  2. Fashion accessories shop
  3. Fashion designer
  4. Underwear shop

About Babyboo Fashion

Written by the company

BABYBOO Fashion is one of the world's iconic and fast-growing online retailers, selling women's clothing globally. We are your go to fashion brand, with NEW styles released every week, ranging from partywear to eveningwear, and stunning stand-out pieces for all babes around the world.

Having a solid 12+ years of operating, we have hit top ranks and want to make sure that we always deliver amazing customer service and beautiful, high-quality products that will make you look and feel amazing. We LIVE for our customers.

With over 1.3M+ social media followers and over 500,000 customers located all around the world, we are your go to for the hottest trends and styles.

Whatever the event, we have your outfit sorted! So, what are you waiting for boo? Shop now at www.BabybooFashion.com.

✔️ 24/7 CUSTOMER CARE

We have an incredibly hardworking online customer service team that works 24 hours round the clock, answering all your emails, messages, and comments across our social platforms. We aim to respond to all enquiries within 24 hours, but we appreciate your patience during busy sale periods. We are ALWAYS here to help you!

✔️ WORLDWIDE DELIVERY

Good news, we deliver to 100+ countries worldwide! Choose from either standard services or express delivery! Plus, we offer fast and free shipping for all AU orders over $150.

For all email enquiries, please contact us at contactus@babyboofashion.com

✔️ STAY UP TO DATE

Follow @babyboofashion on Instagram, Tik Tok, Facebook, Twitter, and Pinterest to stay up to date with the latest trends, collection drops and exclusive offers.

See you soon boo! 💋


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18k reviews

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2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(17,690)

2,817 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order was still at the where house…

My order was still at the where house for a long time before I had a package update. I emailed the customer service people for what the hold up was and the problem was quickly resolved and sorted. I also got my dress for school ball last year and the quality never seems to dispoint.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Los vestidos perfectos 👌

I'm happy with my two dresses; they fit me perfectly! 👍 The quality is a 10 out of 10. Just keep in mind that with corset dresses, if you have a larger bust, order one size up from your usual size because they run a bit snug in the bust area. I'm normally a size S, but it didn't close in the bust, so I had to return it for a size M, and that one fit perfectly. Your order takes approximately 3 to 4 days to arrive, and it comes in excellent condition. I loved it! Plus, it's very easy to buy from their website.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Best online shop

So far I’ve ordered over 10 dresses from
Babyboo! Quality is top notch. Even ordered my bridal shower and engagement dress from them. Best online shop right now!!
Quality is amazing, delivery is timely.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely obsessed with my purchase

Absolutely obsessed with my purchase. I searched high and low for this coat and the quality was impressive! The coat is big, heavy and keeps all of the warmth in while looking super chic. 11/10 would absolutely buy another 80 and have them all on rotation! So so so in love.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Wedding guest dress

I’m leaving my review since I’d looked Babyboo up on Trustpilot before ordering and saw some mixed reviews. I was concerned it was a cheap dropshipping website with high mark up but I can confirm it is NOT. The dress I ordered was really high quality, thick fabric, lined and the corset was boned.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with…

I am extremely disappointed with Babyboo and will never shop here again.

I ordered a dress for around $377 USD including shipping. When it arrived, it was too small. The biggest issue was that the corset cannot be loosened to make it bigger—it can only be tightened—so there was absolutely no way to make the dress fit. I decided to return it so I could order the exact same dress in a larger size.

That’s when the nightmare started.

First of all, you don’t get your money back. Instead, you’re forced to accept store credit. This is a terrible and very customer-unfriendly policy, especially for such an expensive purchase. If an item doesn’t fit, customers should have the option of receiving a refund instead of being forced to spend more money with the company.

But it gets even worse. When I tried to use my store credit to order the same dress in a larger size, I was told I had to pay an additional $60. How does that make any sense? I wasn’t buying a different product—I was simply trying to exchange it for a larger size. Why should I have to pay even more?

On top of that, the store credit doesn’t even add up. I paid approximately $377 in total, and shipping only cost around $20. When I enter my gift card/store credit at checkout, it only deducts about $250. Where is the rest of my money? More than $100 is missing, and I haven’t received any explanation.

Overall, this has been one of the worst online shopping experiences I’ve ever had. Expensive products, a return policy that leaves customers stuck with store credit instead of a refund, unexpected extra charges just to exchange for another size, and store credit that doesn’t even match what I paid.

I would strongly recommend reading their return policy very carefully before ordering. If the dress doesn’t fit, don’t expect a refund, and be prepared to spend even more money just to get the correct size. This experience has been incredibly frustrating, and I definitely won’t be shopping with Babyboo again.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I should have listened to the reviews

I should have listened to the reviews!

A lot of people online said the sizing and returns policy is bad, I didn't listen. I was hoping for a better outcome as the photos look so nice on the website. The photos are all clearly AI. The sizing is completely off and quality is bad.

I tried to send a dress back and they wouldn't accept it, they said it was worn even though the black security ribbon is still on it for that very purpose.

Customer service team argue and are very rude. It is market quality clothing for $300.

Please listen to the reviews, don't make the mistake I made.

BabyBoo is trash.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Omg I loveeeeed my dress so bad

Omg I loveeeeed my dress so bad , it fit so perfect and goes on my body so nice and tight , I have literally nothing bad to say honestly they ate that dress down. My dress also came very fast the quality was exactly like the picture !

13 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two dresses and a pair of…

I ordered two dresses and a pair of gloves. The dresses looked amazing in the pictures, but in reality they looked like cheap Shein products. The quality was extremely poor, especially considering the high prices.
The worst part was the customer service. The gloves arrived stained, but the company refused to issue a full refund. They only offered a 20% refund, even though I received a damaged item.
I do not recommend ordering from this company. The quality is disappointing, the prices are too high for what you receive, and the customer service is terrible.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Customer Service Experience

Our customer service experience was the highlight of my purchase. When buying 2 dresses for me and my mom for a wedding, we ran into a small dilemma where one of our dresses wasn’t actually in stock for the size we wanted. The BabyBoo team contacted us immediately and gave us options for either a refund or store credit. We ended up buying another dress, and they refunded the difference. The process was so smooth and easy. Not only that, but the quality and style of the dresses were exactly to our expectations.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

beautiful color and fit!!

I got the samira maxi dress in the color „Lemon“ for my graduation and prom and it was beautiful! It fit perfectly and I love the color. The only „bad“ thing was that it took longer to arrive than they said. It changed the estimated arrival time 2 times and then it still came later. I’m from germany though so I already expected that so its still 5 stars!! I also got a lot of compliments for the dress.

17 July 2026
Unprompted review

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