First the good. I was very impressed at the speed of which my returns were refunded, had been slightly worried after reading negative reviews about this aspect. The Bad - Some garments were really we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to navigate. Ordering process was a simple and dresses arrived quickly. Clear instructions on how to return try-at-home selections. Dresses are high quality, professionally made, wit... See more
Company replied
Measurements were perfectly fitted, purchasing two dresses on March 29, 2026 for April 19, 2026 Confirmation for twin daughters. This is a short notice to have dresses tailored & shipped before event.... See more
Company replied
Friendly website easy to use,with lots of options of dress, home program it’s genius. I was looking after flowers girls dress. Delivery in 1week time dress as described size correct no issue. Good qua... See more
Company replied
Company details
About JJ's House
Written by the company
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services.
In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Contact info
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- jjshouse.com
4.0
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Measurements were perfectly fitted
Measurements were perfectly fitted, purchasing two dresses on March 29, 2026 for April 19, 2026 Confirmation for twin daughters. This is a short notice to have dresses tailored & shipped before event. I am very satisfied as a customer & highly recommend JJ’s House.
7 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Never again
Nightmare received wrong size of dress too big absolutely no help offered asked to return the dress and even after promised full refund they deducted £17 out of pocket for not even my fault. Rubbish customer service
10 July 2026
Unprompted review
Reply from JJ's House
Thank you for taking the time to leave us a review and your suggestions.
Unfortunately, we were unable to locate your order information. We recommend contacting our customer service team as soon as possible if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
The dress is beautiful
The dress is beautiful. I paid for expedited shipping and it arrived sooner than it was supposed to!
10 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Beautiful dresses
Beautiful dresses. Had made to measure and they fitted perfectly.
2 July 2026
Unprompted review
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Inacceptable in all aspects
Update : I DID SEND BACK ALL DRESSES, I told you, that DHL informed me, that you should get in touch with DHL business partners, as the dress got lost on the way with DHL. The parcel has been packed new and weighed less than when I dropped it off at the DHL shop, one dress was apparantly missing. But you accuse me to have kept it? Not true, and DHL would have given you the money back. There was no need to take it from me, it is betrayal, because I fulfilled all requirements and sent ALL 6 dresses back within 5 days after delivery. Please send me my 222 Euros back, because you can claim it from DHL. 10.07.26
I ordered 6 dresses through their 'try first' option, paid the little fee to get them. They arrived fairly quickly and I really loved the making and the look of the dresses. Unfortunately they all didn't fit in the back, despite they were my usual size and I measured of course before ordering. So I packed all 6 dresses carefully and sent them back way within the time ( within the same week even) with the provided labels. I ordered then the favourite dress in a size which should fit and also another dress to have some choices. So far so good. But then JJ's house ( or Top Bridal, which is the name within the payments for no known reasons...) claimed one dress didn't arrive and charged me the full amount via Paypal! I opened a case and actually it should have been pretty simple...they charged me for a dress I don't have, and the DHL tracking clearly showed, that the package got damaged, DHL packed it anew and the packege was from then on way lighter, which means the dress got missing during the transport of DHL. They really sat it out and Paypal had to close the case. DHL said, they could have claimed the damage through DHL business partners and would have gotten their money back. There was no need to steal that money from me. According to them, they believe I kept a dress ( which didn't even fit, why would I ??....that's actually slander, by all means...). Then I wanted to cancel that new order of course as I don't make business with such unreliable stores, then they first didn't want to cancel the order and then they wanted me to still pay 20% of the cancelled order ! That all is wrong and feels even criminal. So Paypal recommended to contact a lawyer and the police to sort this out, which will be my next step.
I still want my 222 Euros back from them, so I am going to report this to the police.
I provide the order number 5447270670, so you can't say that you can't locate the order.
6 June 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a pleasant day. We have received your complaint, and we sincerely apologize for any unpleasant experience you may have had.
After reviewing your order, we confirmed that we received only 5 dresses returned instead of 6. Our website clearly states that all dresses you do not wish to keep must be returned within 1 week of receiving your order. If this is not done, you will be charged the full price for the items. While you provided us with a return receipt and a tracking number, please understand that a tracking number only confirms that a package was delivered to our warehouse; it does not verify the specific items inside the box. We must physically verify the contents of each return before adjusting any charges. This policy protects both our customers and the integrity of our program.
Additionally, we noticed that you have contacted PayPal regarding this order. We are willing to proceed with them to allow for an investigation into the case.
Thank you for your understanding.
Lovely formal clothes.
I always use this company for my formal dresses and also buy matching bow-tie`s for my husband. Everything I have bought has been well made and to a up standard. Service is good and delivery times are about three weeks. I like this company very much.
6 July 2026
Unprompted review
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
prom dress
I bought this dress for my daughter’s prom, and we are very happy with it. It arrived earlier than expected, is beautifully finished with a quality lining, and looks exactly like the pictures and description. I highly recommend it!
20 April 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Awful quality and no returns
Awful quality and no returns. Ordered a custom size with my measurements. Fit wasn't even close to correct. No returns on custom sizing. DO NOT USE!
5 July 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. After checking your order, we confirm the items were made according to your requested measurements.
Given the uniqueness of and the cost of a personalized product, we have had your agreement that personalized items cannot be returned (quality issues are exempted) before you place the order. Here are more details: https://www.jjshouse.com/en/help/returns-refund
We would appreciate it if you could tell us which part doesn't fit you well so that we can check for you better.
Your understanding is much appreciated.
Unreal dress
The dresses from here are absolutely stunning. I ordered a dress in a deep red/burgundy shade for prom. I wish I could share the photos because it looked amazing. Great quality and 100% worth it. Really classy looking dress
2 May 2026
Unprompted review
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Love it an very good material and size…
Love it an very good material and size is true an fit perfect just love it
30 June 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Flower girl dress
We just love the dress for my daughter, the quality beyond expectation.💯
3 July 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Absolute scam
Absolute scam. You can't return your order. Information provided is incorrect and phone number provided is disconnected. Dresses are badly sown. I ordered two of the same sizes...completely different fit. It's low quality rubbish and scam.
3 July 2026
Unprompted review
Reply from JJ's House
Thank you for taking the time to leave us a review and your suggestions.
We are sorry to hear that you are not satisfied with your shopping experience. Unfortunately, we were unable to locate your order information. Could you please provide the correct order number?
Thank you for your time, and we hope to hear from you soon.
Easy
Easy, the custom made dresses fit perfectly and everything was made very well, the of the rack flower girl dress were also a good fit. They were fast at delivery got them within 3 weeks
30 June 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Stay clear
I would strongly advise people to stay clear of JJ’s House based on my experience.
I initially ordered dresses, but unfortunately had to return two of them—one due to a faulty zip and the other because I needed a different size. At first, everything seemed to be handled smoothly.
However, when the replacement dresses arrived, one of them had a large stain across the skirt, making it completely unsuitable to wear. I contacted customer service again and was informed that I would receive a refund, which I was happy with.
Unfortunately, I later received an email advising that I would only be receiving a partial refund, despite the dress arriving damaged through no fault of my own. I repeatedly contacted customer service to explain the situation and stressed that my wedding was fast approaching, but my emails were ignored.
As a result, I was left out of pocket and had no choice but to purchase another dress at my own expense to ensure my bridesmaid had something to wear for my wedding.
The quality control, customer service, and after-sales support have been extremely disappointing. This experience has caused unnecessary stress during what should have been an exciting time, and I would not recommend purchasing from JJ’s House.
10 June 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
The outfit is beautiful
The outfit is beautiful, and I feel elegant in it. It was easy to measure myself and order. The shipping was fast and the tracking option was accurate.
29 June 2026
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Professional yet affordable
Website was easy to navigate. Ordering process was a simple and dresses arrived quickly. Clear instructions on how to return try-at-home selections. Dresses are high quality, professionally made, with tight/clean seams and heams and extrodinary bead work. Beautiful dresses that look like they would cost a fortune but are affordable.
2 July 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Quality Dress, perfect color, fast shipping
Custom sizing was perfect. The dress was shipping even before quoted completion date. The quality and material top notch and shipping fast. Dress was protected in a bag and also in a box. I would order again when the need arises.
29 June 2026
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Mother of Bride Dress
Just had my mother of bride dress delivered with dreadful stitching and a wonky hem - my daughter’s wedding is in 3 weeks. Now I have received it I cannot get through to anyone to voice my complaint and get some form of compensation. The dress had been shoved in a plastic bag, the bag folded over in half and put in a small box. I’ve now got to a) sort the stitching out on the hem and b) get it steamed to get the creases out. I am furious. Had I realised beforehand the item was coming from Asia I would not have bothered visiting the JJ store in London in the first place to actually try on! What a waste of my £50 train fare!!
6 June 2026
Unprompted review
Reply from JJ's House
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information(we noticed that our customer service team replied to you on July 1st and we are waiting for your reply). If you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.