As well as great products I have had fantastic service from Oka. The team at Red Brick Mill were fantastic when ordering our chair and cushions, giving us lots of advice and plenty of patience when we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is such a great experience to come and view the furniture and furnishings in the house environment. Service from all staff was amazing and really helpful In particular Ellie’s help with design an... See more
Company replied
You always receive a lovely welcome from the ladies in OKA Marlborough (Froxfield). They are never too busy to be wonderfully helpful; that they understand the OKA way of interior design very well is... See more
Company replied
I have been to my local Oka store several times over the last few weeks for various purchases and each time have either been served by Sarah or Paul. Both assistants have been extremely helpful and fr... See more
Company replied
Company details
- #263 of 396 best companies in Home Furniture Shop
- #143 of 211 best companies in Decoration and Interior Design Store
- #72 of 98 best companies in Lighting Shop
Written by the company
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Contact info
United Kingdom
- +44 1235 433930
- customerservice@oka.com
- oka.com
4.5
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service! Very quick to respond and incredibly helpful.
29 August 2026
Knutsford store never fails to impress…
Knutsford store never fails to impress . Everyone is friendly, knowledgeable and extremely helpful.
1 September 2026
Customer service above and beyond
Customer service above and beyond, I can’t praise this store enough. The staff go out of their way to be kind & courteous. I would like to give special thanks to Claire and Talia who assisted me with an on line order that was delivered broken. Harrogate replaced the broken products and matched the original sale price. Thank you to an incredible team who are clearly well managed and offered a master class in customer service with clear communication and understanding.
6 September 2026
Unprompted review
The light is perfect for what I needed…
The light is perfect for what I needed and looks great - no wires or fiddly fitting required.
Prompt delivery and it looks great in situ
2 September 2026
Really beautiful quality
Two ornaments I brought for a gift were both beautiful very happy with both peices
30 August 2026
The item I ordered ( green marble pear)…
The item I ordered ( green marble pear) was a total disappointment.
It did not match the online image.
It wasn't even green - more a beige colour with a dark line around it.
It did not feel luxurious or match the price point.
It felt like a lump of plaster rather than the glossy green marble I was expecting.
I paid £10 for delivery which I thought excessive. Now will also be charged £10 to return.
Will not be ordering from OKA again.
2 September 2026
Phoned local shop
Phoned local shop, put item on hold for me with discount - easy transaction and helpful staff.
2 September 2026
Customer Service is outstanding and…
Customer Service is outstanding and products are beautiful. I’d buy from OKA again and again and again!
2 September 2026
It’s difficult to understand the…
It’s difficult to understand the recycling. I spoke to someone to order my next supply the representative gave me the wrong information. I wanted my usual 3 month supply and ended up with 6 months. I don’t even know if the product has that shelf live. I like the actual product.
30 August 2026
Customer service
30 August 2026
Exceptional customer service…
Exceptional customer service experience. I need to be honest to explain the experience. I ordered crockery from the Fenoglio range, unfortunately, two of the three packages arrived broken so I rejected the parcels. Chloe from customer services was incredible, due to the product being out of stock, she checked the stock quantities at Harrogate and arranged for those to be held until I could collect them. Thank you for being so kind, apologetic and creating a solution in super quick time.
2 September 2026
Well packaged fast delivery as always
2 September 2026
The staff are extremely helpful and…
The staff are extremely helpful and friendly. They remember you and ask about your previous purchase And some in particular are an asset to the company. Making your experience like visiting friends. Which develops trust in your product. The showroom is a pleasure and the smiling staff complement it.
1 September 2026
Excellent service and really good…
Excellent service and really good discount in sales! Thank you team Froxfield 🙌🏻
29 August 2026
Missing Item
I was pleased with what I received but unfortunately they didn't include the whole order and I had to call the following day to make Oka aware. The lady in customer service was very helpful and I received the missing item within 48 hours. It was just a shame that I needed to follow up.
31 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.