I have been to my local Oka store several times over the last few weeks for various purchases and each time have either been served by Sarah or Paul. Both assistants have been extremely helpful and fr... See more
Company replied
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Called into Broadway store today. Sarah was so very helpful trying to unpick a bit of a problem I had with an order. Fab solution and now really happy with my Persephone lamp. Thank you Sarah, really... See more
We visited the shop yesterday and again today as we wanted to return to buy a lamp we had spotted yesterday. Claire and her colleagues were incredibly helpful on both visits, taking the time to as... See more
Company replied
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
Company replied
Company details
- #263 of 396 best companies in Home Furniture Shop
- #143 of 211 best companies in Decoration and Interior Design Store
- #72 of 98 best companies in Lighting Shop
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Superb service thanks Sarah
Called into Broadway store today. Sarah was so very helpful trying to unpick a bit of a problem I had with an order. Fab solution and now really happy with my Persephone lamp. Thank you Sarah, really appreciate your help.
2 September 2026
Unprompted review
Beeca met us at the door with a happy…
Beeca met us at the door with a happy friendly smile.
29 August 2026
Courteous & helpful throughout…
Courteous & helpful throughout shopping experience. Allowed us to leave car there while we visited town.
26 August 2026
Sophie and Becca were brilliant
Sophie and Becca were brilliant! Nothing was too much trouble. So happy that what we came for was in stock. Will be visiting again
29 August 2026
Unprompted review
Sales lady Clare made my visit personal…
Sales lady Clare made my visit personal with friendly professional advice without any pressure .
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from OKA - Broadway
Dear Mr Newton Scott
Thank you for your fantastic review. We’re delighted to hear that you enjoyed your visit to our Broadway store, it’s wonderful to know our Claire made you feel welcome and offered such friendly and helpful advice during your visit.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Warm regards,
OKA
I have been to my local Oka store…
I have been to my local Oka store several times over the last few weeks for various purchases and each time have either been served by Sarah or Paul. Both assistants have been extremely helpful and friendly and have made my shopping experience all the more pleasurable. Thank you .
19 August 2026
Reply from OKA - Broadway
Dear Mrs McDonald
Thank you for your wonderful review. We are so pleased to hear that you consistently enjoyed your visits to our Broadway store and that our team provided such a great experience. We will be sure to share your kind words with them. We truly appreciate your support and look forward to welcoming you back soon.
Best wishes
OKA
Great service from the staff
18 August 2026
Reply from OKA - Broadway
Dear Bill
Thank you for your kind review. We are delighted to hear that you enjoyed your visit to our Redbrick store and received such helpful service, and we hope you are happy with your purchase.
We really appreciate your feedback and hope to welcome you back soon.
Warm regards
OKA
We visited the shop yesterday and again…
We visited the shop yesterday and again today as we wanted to return to buy a lamp we had spotted yesterday. Claire and her colleagues were incredibly helpful on both visits, taking the time to assist us and make sure we found exactly what we were looking for.
The service was spot on from start to finish, and we’re really pleased with our purchase. It was a great experience overall, and we would definitely return again. Highly recommend Claire and the team for their excellent customer service. Thank you ! ⭐⭐⭐⭐⭐
21 August 2026
Unprompted review
Reply from OKA - Broadway
Dear Customer
Thank you for taking the time to share your wonderful experiences. We’re thrilled to hear that you enjoyed your visits to our Broadway store, it’s great to know the team took the time to explore options with you and provided such friendly and helpful service.
It's fantastic to know you are happy with your purchase and the service you received. We truly appreciate your recommendation and look forward to welcoming you back again.
Best wishes
OKA
Products, Services and Delivery Top Notch
Products: Great products that stand out as being more unique.
Staff : Helpful staff in store and on phone. Quickly able to answer questions and offer advice. Great service.
Delivery Service: Product despatched quickly and with exceptional package for a fragile item.
6 August 2026
Reply from OKA - Broadway
Dear Paul
We're delighted to hear that your visit to our Broadway store was so enjoyable and that our team provided such helpful and friendly service. We are also pleased that your order was delivered promptly and was well packaged for delivery, and we hope that you are happy with your purchases.
We truly appreciate you sharing your experience and hope that you will visit us again soon.
Kind regards
OKA
Reply from OKA - Broadway
Dear Customer,
We’re so pleased to hear your order arrived quickly and that you’re happy with your new wall sconces.
Thank you for choosing OKA.
Kind regards,
OKA
Fantastic customer service from Polly
Fantastic customer service from Polly. She couldn’t have been more helpful with finding us the items we needed. Knowledgable about the products and overall great to deal with.
10 August 2026
Unprompted review
Reply from OKA - Broadway
Dear Claire,
We’re delighted to hear that Polly looked after you so well and helped you find the pieces you needed.
We’ll be sure to pass your lovely feedback on to Polly and the Broadway team.
Kind regards,
OKA
Paul and the team were extremely…
Paul and the team were extremely helpful from the moment I called to when I arrived and even beautifully gift wrapped the gift.
5 August 2026
Unprompted review
Reply from OKA - Broadway
Dear Sarah
Thank you for your kind feedback. We are so pleased to hear that our Broadway team provided such friendly and helpful service from your initial call to your store visit, and that you were happy with the gift wrapping.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards
OKA
Very happy with the service from the…
Very happy with the service from the staff at the Broadway Store and very pleased with the Hokkaido pictures. They look fantastic.
28 July 2026
Reply from OKA - Broadway
Dear Mrs N
Thank you for sharing your review. We're so pleased to hear you enjoyed your visit to our Broadway store and that you are so happy with your Hokkaido prints.
We appreciate your feedback and hope you will visit us again soon.
Kind regards
OKA
Super helpful staff when buying lamp…
Super helpful staff when buying lamp shades. Also helped with sourcing lamp fittings. Great service.
1 August 2026
Reply from OKA - Broadway
Dear Debbie
Thank you for taking the time to share your kind words. We are so pleased to hear that you enjoyed your visit to our Broadway store and that Rebecca was able to assist you with your lampshade purchase and ensuring you received the correct fittings.
It’s wonderful to know the extra effort made such a difference, and we hope to welcome you back again soon.
Kind regards,
OKA
Very helpful assistants
Very helpful assistants. I met 4 of them. I had to return and exchange an item and they made the process very easy.
31 July 2026
Reply from OKA - Broadway
Dear Customer
Thank you for taking the time to share your experience. We're so pleased to hear that our Broadway team made your return and exchange process easy and straightforward. We strive to provide excellent service, and it's wonderful to know we succeeded.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Excellent service- helpful tips and no…
Excellent service- helpful tips and no rushing . Thank you
31 July 2026
Reply from OKA - Broadway
Dear Linzi
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Broadway store helpful during your visit.
We really appreciate your feedback and will be sure to share your kind comments with the team. Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Susan
Thank you for taking the time to leave such a lovely review. We're so glad you enjoy visiting our Broadway store for inspiration and that you've found pieces you love along the way.
We'll be sure to share your kind comments with the Broadway team, and we truly appreciate your continued support. We look forward to welcoming you back again soon.
Kind regards,
OKA
Becca
Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 purchases!
29 July 2026
Reply from OKA - Broadway
Dear Jan
Thank you for your wonderful review! We're delighted to hear that your visit to our Broadway store was so enjoyable and that Becca provided such helpful and friendly service. It's fantastic to know you were pleased with your purchases.
We truly appreciate you sharing your experience and hope that you will visit us again soon.
Kind regards
OKA
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