Kay
United Kingdom
Reviews
Review of ao.com
Review of first direct
Fast answer on telephone about any…
Fast answer on telephone about any queries. Sorted kindly without any hassle. App easy to use, fantastic bank
1 July 2026
Unprompted review
Reply from first direct
Hi Kay, thank you for taking the time to leave us a review and for the 5-stars! We really appreciate your feedback, and I'm pleased to hear that you find our app easy to use. -Lou
Review of Feel Good Contacts
Lenses arrived less than 24 hours after…
Lenses arrived less than 24 hours after ordering. Absolutely excellent!
21 May 2026
Reply from Feel Good Contacts
Hi Kay,
Thanks so much for your kind words!
We're pleased your order arrived quickly and safely. Fast and reliable delivery is a top priority for us—glad we got it right!
Kind regards,
Feel Good Contacts
Review of Pharmacy2U Ltd
Money taken that shouldn't have been
I am over 60, so my prescriptions are now free. As I have regular meds,all was bowling along nicely with Pharmacy2U, until suddenly, I was charged for my medication. After to and from emails, with slow response, I was eventually refunded. Now, again, even though my details on the app are correct, £19.80 has been debited from my account again. I have emailed, had no response, now to my dismay,I see , instead of a refund, or apology, another sum of £19.80 is pending to be taken out of my account!!!! Is this a scam,do they think people won't notice??? Shocking behaviour. As soon as I have my money refunded, I shall be using another company, and I'd like to warn anyone that does, or is thinking of using Pharmacy2U, well, keep an eye on your finances.
8 October 2025
Unprompted review
Reply from Pharmacy2U Ltd
Good Afternoon Kay,
Thank you for your review on Trustpilot.
I am sorry to hear this, I have now replied to your email and I have now refunded the last 2 orders which should be received in the next 3-5 working days and also set the account back to ‘exempt’. This should stop this from reoccurring and I have also removed the payment details from the account.
Please accept my apologies for the inconvenience that has been caused.
Kind Regards,
Kirsty
Review of Evri
Taps once and runs
The driver just taps once on the door. If I'm not behind the door, I can't hear it. I have a ring doorbell plus a heavy knocker to alert me to visitors. He then dumps parcel on doorstep where it remains in full view of thieves until I happen to notice its there.
18 May 2025
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Beauty Pie
Products out of stock for nearly a…
Products out of stock for nearly a year ...so unable to purchase. "Stock arriving *soon* "It says when trying to purchase. Meanwhile, the yearly subscription is taken from my bank. Have cancelled my subscription, after using Beauty Pie for many years. Helpfully, customer services suggested an alternative product, that was not what I was waiting to buy, in an attempt to glean more money.
17 January 2025
Reply from Beauty Pie
Hi there,
We understand your frustration with the stock of our products and the inconvenience this has caused. We appreciate your loyalty to the brand over the years and value your feedback. We are working diligently to resolve the stock challenges and are committed to providing our customers with the products they love. We apologize for any inconvenience caused by the delay and the suggested alternative product.
If you would like to know a back in stock date that hasn't yet been posted on the product page, our Member Happiness team can help with providing an estimated date.
Please be assured, we have passed your feedback along to our team for future consideration and we hope to see you back one day!
Best wishes,
Ivy from Member Happiness
Beauty Pie
Review of Yodel by InPost
The parcel was left on my door step in…
The parcel was left on my door step in full view of the street, after I left instructions for it to be left with the house next door.
16 January 2025
Reply from Yodel by InPost
Hi Kay, I am sorry to hear that the driver left the parcel on the doorstep. I understand how inconvenient that must be for you. We strive to ensure secure deliveries and we are disappointed to hear that this was not the case. We appreciate you bringing this to our attention. Furthermore, we'll look into this issue to ensure that our processes are working as they should and your future deliveries are handled with the utmost care. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Yodel by InPost
Can't be bothered
After tracking the driver, noticing he was a couple streets away, I waited for doorbell to ring. Half an hour later, I checked to see it had been left 2 houses away,apparently I "wasn't in"..A complete and utter lie, that saved the driver 5 seconds and 10 footsteps.
2 October 2024
Reply from Yodel by InPost
Hi Kay, I understand that your parcel was left outside in unsafe place and driver did not even knock the door or ring the bell to inform you of delivery, and follow the correct delivery method. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of InPost UK
Review of Feel Good Contacts
NOT NEXT DAY DELIVERY AT ALL
I am still waiting for my order to be dispatched, let alone be delivered, and this is 6 days after placing my order. Next day UK delivery?? I don't think so. Oh, and I attached a screenshot of my name, order number and address to my original email to you, so I can't understand why you had difficulty locating it. Update ... I see today you have dispatched the order, so we'll see if the next day delivery promise will materialise. Thank you for your reply. Final update... the lenses arrived an exact week after placing the order.
30 March 2024
Unprompted review
Reply from Feel Good Contacts
Dear Kay,
Thank you for your review.
We sincerely apologize for the frustration and inconvenience you have experienced with the delivery of your contact lenses. We understand the importance of receiving your order on time, especially when it comes to essential items like contact lenses.
We would like to investigate this further and make sure we provide a solution, but we are unable to do so at the moment because you didn't include your order number or contact information with your review.
Please email us at cs@feelgoodcontacts.com, provide us with your registered details, and a suitable number to call you on and we will contact you back immediately.
Once again, we apologize for any frustration or inconvenience this has caused you. Thank you for providing us with the opportunity to address and rectify these issues.
Best regards,
-Feel Good Contacts Team
Review of Pharmacy2U Ltd
Meds arrived very quickly this time
Meds arrived very quickly this time, fantastic service
11 July 2023
Review of Everything5pounds.com
There was a long wait for delivery
There was a long wait for delivery, and although I returned part of my order the next day, there is no sign of a refund 10 days later. After chasing it up and proving proof of posting, hopefully I will receive my refund.
10 April 2021
Reply from Everything5pounds.com
Hi Kay.
We have taken a look into your order details and are unable to see any returns processed. Please note that it can take up to 5 working days to be processed from the moment a parcel arrives back to us, sadly we have seen that delivery times to us have taken longer in recent times. We would suggest checking your tracking details on your proof of postage to determine the current status of your parcel.
Our customer service will be more than happy to assist you during this time and can be reached via the link below;
https://help.everything5pounds.com/hc/en-us/requests/new
Review of Thortful
Classy, cards I'm proud to send
Easy to use website.. cards came really soon. Beautiful quality, am thrilled. Good value for money too, I think. Thank you for a really good service 😁
27 March 2021
Unprompted review
Review of Talkmobile
DON'T USE THIS COMPANY
For 5 months with talkmobile, I have been unable to receive incoming calls. 4 have got through in that period. I have complained over 20 times, tried the sim in another phone, done everything they said but still have the problem. According to them, I am using data, making calls, and so what is the problem. I am on my 3rd sim card now and things are the same. On wanting to quit my contract, they still insist I should pay till my year is up, although I have a phone that never rings. The customer service people are difficult to understand, they all talk over every word you try to speak and don't help you at all. Usually they end the conversation with... we will look into it and ring you back. Errrrr... my phone doesn't accept incoming calls ???? Absolutely diabolical. Don't even think of signing up.
29 January 2021
Unprompted review
Review of Metrofone
All good so far
All good so far, but would have appreciated the quick set up guide in the box to have been in English
19 January 2021
Review of JBWATCHES
Very fast delivery and beautifully…
Very fast delivery and beautifully packaged
22 October 2018
Unprompted review
Review of Muscle Food - MuscleFood.com
I was very impressed with the value for …
I was very impressed with the value for money and quality of the hamper I bought for Christmas. The delivery was perfect too, I could see exactly when it was arriving. The turkey especially was tender and tasty. If I had anything negative, it would have to be the bacon medallions, unfortunately they were tasteless. Apart from that,I'm extremely happy with Mt purchase and would recommend musclefood to anyone.
30 December 2017
Unprompted review
Review of Yodel by InPost
I was lucky not to have it stolen
My parcel left with a specific neighbour , my update said. On returning home,I found a card pushed in my door frame saying the parcel was left on the doorstep. Lucky for me it was still there in this day and age. Yodel are probably not allowed to leave parcels on doorsteps so the driver had to lie and say he had delivered it elsewhere. Very dishonest.
29 December 2017
Unprompted review
Reply from Yodel by InPost
Hi, I would really like to help you with this. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number and a link to the review? Thank you, Yodel Social Media Team.
Review of Coverwise
Seamless application
Seamless application, not hundreds of questions to answer like some other companies. Very good price too.
11 May 2017
Unprompted review