first direct Reviews 33,141

I was in Bulgaria trying to pick up a hire car late at night, after a long flight, and my card suddenly declined for security reasons. I was exhausted, stressed, and worried I’d be stranded. I ca... See more

Great customer service from first direct. Trying to pay a large deposit via my card to a plumbing company the payment failed twice. I obviously knew funds were available. Contacted first direct who... See more

I was with my previous bank for over 50 years but felt I was not getting good customer service - the decision to choose first direct was very obvious from all the reviews and recommendations, particul... See more

I have been with First Direct for many, many years. I have never encountered a problem with the service provided. In fact being able to speak to an actual human being instead of having to go through u... See more

Customer service is generally good or excellent. But their tech is old. You can't search through your complete history of transactions, you can't easily download a copy of all your statements, you can... See more

I left RBofS decades ago to First Direct, best move I ever made. I don't have to co tact them very often but every time I have they answer quickly, friendy and professional, any issue I had (mostly... See more

Generally having a good experience with FD. I moved to them after many years with Barclays who were disappointing me. I recently had my first query at FD when I needed to delete a direct debit about t... See more

We have been with first direct for 5 years now. They offer personal human beings to talk to, they are always polite, professional and absolutely so helpful and they have always sorted out all our pr... See more

I've been really happy with my banking service since I swapped to First Direct - I love their clear, easy & no nonsense approach with their range of accounts/services. However, they really came into... See more

I would have given First Direct 5 stars except for one important thing. When I look at my account I can't always remember what a sum was paid for. The extremely brief information on the site is not... See more

My wife and I have had a joint account with First Direct for almost 35 years. Found the online banking easy to use, help is available when required both online and by phone, the latter 24/7. If we hav... See more

I have been a customer of First Direct for many years after being with several other High St banks. I would highly recomend them them to anyone for hassle free banking. On the rare occasions when i... See more

My call was answered almost immediately and I was passed on the a very helpful and patient man who spent a long time unraveling my problem installing the banking app on my new phone. He really knew h... See more

I cannot remember the name of the agent i spoke to but she was very patient and did not rush me at all while going through the process of setting up new passwords. Their system seems extremely secure,... See more

My wife and I have banked with first direct for many years and have found the service to be excellent.It’s comforting to know that you can speak to someone who can deal with a problem,however trivia... See more

First Direct Customer Service and Fraud Team have been exceptional. I was entrenched in a romance scam, but only realised this after their team stopped a payment going through and raised the alarm. It... See more

I’ve banked with First Direct for years due to their exceptional business model. They are always available for advice and help especially with fee paying apps and internet payments. Cannot rate them h... See more

I changed my account to First direct in 1994 for the phone banking and free overdraft. They have always been helpful and straightforward The only reason it's 4 stars is because I couldn't transfer mo... See more

Amazing company. Have been with this bank for over 8 years now and would never change. Customer service is fantastic, have never had to wait and their advisors are always so friendly. Had to call toda... See more

Always 100% professional, very quick to answer calls, never have to wait whatever the time of day. Nothing is too much trouble however big or small. I have banked with First Direct for over 20 years... See more

Banking online is easy and straightforward but as important is the help that is offered . Requests are answered and then any follow up action is explained well Highly recommend as age 70+ customer o... See more

I've been with First Direct for almost 30 years and have always been happy with the services offered. Customer support is excellent, with a 'real human' always available - even once on Christmas Day -... See more

I have been with First Direct bank for many years and have been more than pleased with their help in all ways. Their on line banking is so easy and straight forward to use and to understand. If I have... See more

I was chasing a payment into my account T or at least obtaining a short term loan to cover it whilst buying a car and the person I spoke to was friendly and helpful and was able to confirm the payment... See more

I am very glad I went with First Direct. Every interaction I have experienced with them has been efficient - you are not left hanging on for ages with some inane music playing in your ear, and you ge... See more

Every time I have had to contact FD their customer service is not only excellent, but you don't have to wait long for them to answer. The lady I spoke to was very thorough and repeated certain things... See more

Great customer service. Always answer really quickly and make sure that they have answered all your queries. They are really helpful and always go that extra mile to help. They never fob you off or... See more

What an excellent team. I had made an error on calculating my Visa balance, due to movements just around the balance date and they were so helpful and patient in sorting my problem. So refreshing in t... See more

My phone was stolen abroad and First Direct were the most sympathetic and efficient of the financial companies I have accounts with in dealing with it. Luckily I had my cards in my possession and I do... See more

I’m a bit of a dinosaur when it comes to computers !! The gentleman who took my call was just that “ a true gentleman “ he was extremely patient and polite with me and nothing was too much trouble . I... See more

App is terrible compared with HSBC very basic No bills tracker function Cannot transfer money easily into saver account although it is with first direct

I recently had a problem with a fraudulent payment on my debit card. The people I spoke to at First Direct, in both the fraud and disputes teams, were all sympathetic, practical and helpful at a time... See more

I have been with First Direct for 20+ years now and have always found the service fantastic, so rare these days with large corporations. The call centre teams have always been clear,helpful and effici... See more

I find that , if I need to talk, connecting to a person to talk to is very straightforward. Safety procedures are reassuring and staff are so helpful. First Direct is an excellent bank that I can t... See more

Been with FirstDirect more than 20 years. This was one of the odd occasions that I could not fix my issue though the excellent app. Call was answered properly and my issue with a missing payee was re... See more

I have been banking with FD for years and years and would never dream of changing. The staff are super efficient, extremely helpful and patient. It is so helpful that access is available all the tim... See more

I moved to banking with First Direct after have customer service issues with RBS. I had been with RBS for 20 years so I was very nervous to move but First Direct have been brilliant. Easy to use app a... See more

Lots of information and contact- being able to speak to an actual person who I can understand available 24 hours is a great plus -and your people are very helpful…, Caroline

i have been banking with First Direct for many years, i can honestly say that i have never had any issues. The telephone banking staff are extremly helpful and polite. So keep up the good work.

I always get an immediate response from a real person to any call. They are courteous and helpful and I have never been left thinking I am no wiser and have wasted my time.

I had a regular saver with FD. 7% interest which is great. However, on maturity the interest was addd to the account but it remained a regular saver, BUT the interest rate dropped to 1.34% which i... See more

Actually got help from a person and it worked....an online bank has the best personal service....should have joined years ago....used to be with Santander for over 30 years, they never did anything fo... See more

I've been with First Direct for about 25 years. I have had exceptional service over this time and recommend them to everyone. I have listened to how difficult it is for close loved ones to speak... See more

I love first direct. I can access everything on the mobile app. I can arrange a loan in minutes . I can access all my accounts. If I need to call them, which is unusual, I speak to a Britsh person . A... See more

The staff are very knowledgeable & helpful. I came with what I thought was a problem but they were able to advise right away and set my mind at ease. I have been banking with First Direct for almost 3... See more

Switching to First Direct was hassle-free. The £175 switching bonus was a nice-to-have extra. I test drove the account for a couple of weeks before switching. They're very easy to talk to and the bank... See more

Have banked with First Direct for 20 plus years - first class service - will sort our any problems that pop up.

I find the banking procedures easy to understand, and am very happy with the services provided by First Direct.

Brilliant! Apart from an early negative experience whilst trying to rectify some enrolment issues with a customer service advisor, every other aspect of the customer service has been fantastic. Kept i... See more