A nicely laid out , colourful, easy to manage phone layout with the app offering a fantastic 4% AER as of Oct 22nd. Good quick feedback from the support team. For those nearing retirement, I must reco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The App was easy to set up,and I was accepted for a current account within a few minutes/hours, and the current account card arrived promptly. Again it was easy to activate. BUT I opened the account... See more
Company replied
Helpful website. Useful forewarning of money coming in, which helps with budgeting. Quick, easy ways to transfer money. Great saving rate for saving account. I like the idea of spaces but because ther... See more
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I love starling bank find it very easy to use, my only downside is you dont offer overdrafts. This is a good perk for most people especially our family as it always helps out on short weeks etc, apart... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.4
Excellent
49k reviews
Asks customers to review
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Found easy to sign-up.
App easy to use with great prompts. Step up for savings accounts was so simple. Lots of helpful alerts and email advice.
25 October 2026
Very easy to open my account and lots…
Very easy to open my account and lots of support available
25 October 2026
It was easy so I would advise everyone…
It was easy so I would advise everyone to open a starling account, definetley a no brainer in my opinion
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service excellence
I have been a customer of Starling for many years and have never had an issue that could not be/was not resolved in a friendly and efficient manner. APP works well and when there has been a need to contact the bank this has always gone smoothly.
18 October 2026
Reply from Starling
Hi John,
Thank you so much for the 5-star review! Being a long-term customer and hearing we've consistently delivered friendly, smooth service over the years honestly means the world to our team. We work hard to make sure contacting us is hassle-free whenever you need a hand, so it’s brilliant to know that’s been your experience. Thanks for sticking with us!
Team Starling
No problems at all getting started
No problems at all getting started, card uploaded immediately for use with the phone. The actual physical card arrived a day late outside the estimated window
25 October 2026
Reply from Starling
Hi Stephen,
Thanks for sharing your feedback and giving us 4 stars! We're glad to hear setup went effortlessly and that your digital card was ready to pop straight into your phone wallet right away! We're sorry to hear the physical card arrived a day later than expected. We know waiting on the post is never ideal, but we're glad you could get started digitally in the meantime.
If you ever need anything else as you settle in, just drop us a message in the app chat or give us a call. We're here for you 24/7!
Team Srarling
Reply from Starling
Hi Robert,
Thanks for sharing this with us.
We're glad you're enjoying the account and finding it easy to access.
We can't wait for the next trip abroad with you!
Happy banking,
Team Starling
The app is straitforward to use
The app is straitforward to use. The interest rate for flexible access savings is competitive.
1 November 2026
Reply from Starling
Hi Gerald,
Thanks for sharing!
It's great to hear you're finding the app straightforward and enjoying the interest rates we offer.
Happy banking,
Team Starling
Reply from Starling
Hi Mich,
Thanks for the lovely review. We're so happy to hear about your experience!
Team Starling
SHOCKING CUSTOMER SERVICE!!!
SHOCKING CUSTOMER SERVICE!!!! I have a business account, I tried to set up `tap to go` on my account, the app tells me i am not eligible and to check a few points, i checked all the points and everything I have is correct. I rang up customer service, only to be told "you're not eligible and we cant discuss it or tell you why" - I pointed out that everything was in order, but she said id have to check again in a few months, maybe I will be eligible. I need to have this function for my business, but she wasn't interested in helping at all, total unprofessional, I asked her how can i resolve the issue if you cant tell me what needs resolviing on my own account, but she was'nt interested, very dismissive, completely unhelpful, worst customer service representative i've ever dealt with, disgraceful.
5 November 2026
Unprompted review
Reply from Starling
Hi Lee,
Thanks for sharing the situation with us.
We're very sorry that you've experienced this level of service; it's certainly not what we aim for.
Our team will reach out to you as soon as possible regarding this matter to ensure we support you with your enquiry.
Once again, we're very sorry.
Team Starling
Easy to apply
25 October 2026
Application process straight forward.
Very straight forward on the application structure of applying.... .. .
5 November 2026
Reply from Starling
Hi Nilsatis,
Thank you for the review. It's great to hear about your recent experience applying for an account with us. Please let us know if you ever need anything.
Team Starling!
Reply from Starling
Hey there,
Thanks for your kind review!
We're so happy to hear you're enjoying your Starling experience!
Thanks again,
Team Starling
The experience of aplying for account…
The experience of aplying for account was quick and easy. Would recommend to anyone applying
25 October 2026
Reply from Starling
Hi there,
Thanks for your wonderful review!
We're thrilled to hear you found it so quick and easy to set up your account! It means a lot to know you'd recommend us!
Happy banking,
Team Starling
Very quick and easy to open account
Very quick and easy to open account, quick response to say it was open, debit card arrived promptly and I was kept informed at every step 1st class treatment all round.
25 October 2026
Reply from Starling
Hey Yvonne,
Thanks for your brilliant review!
We're delighted to hear you found the process of opening up your account quick, easy and responsive! That's exactly the kind of service we aim to offer!
Great to have you with us,
Team Starling
Reply from Starling
Hey Keith,
Thanks for your wonderful review!
We're delighted to hear you're enjoying our app and our customer service lives up to your expectations! Being able to speak to someone in the team 24/7 is super handy, isn't it!
Happy banking,
Team Starling
Reply from Starling
Hi Mihai,
Thanks for your lovely review!
We're so happy to hear you're finding our app simple and easy to use! That's exactly what we're aiming for!
Thanks again,
Team Starling
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