Starling seem to operate very helpfully and facilities are useful. It takes a while I guess to find your way around any new site and I'm gradually doing that. I am a bit irritated by the fact that I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seamless transfer of funds between accounts. Clean interface in the app which makes it easier to navigate and find services. Overall, a very intuitive app that serves all my needs in app.
Company replied
I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
Company replied
I have been a costumer for many years and I find Starling Bank reliable, easy to deal with, and offering quite good deals for investing my money. The security levels are the highest I have ever seen,... See more
Company replied
Company details
- #38 of 50 best companies in Bank
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47k reviews
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I love my Starling account
I love my Starling account. I can use my debit card abroad no charges get instant Mastercard exchange rate, great for day to day banking, and now instant access savings account. I dont use all the add ons as much as I should but I'm happy with what I use.
20 July 2026
Internet banking at its best!
Internet banking at its best!
Easy to deal with, easy to use, highly recommended 👍🏻
13 July 2026
Excellent Banking experience.
Easy and efficient to use. Instant notifications - especially when abroad - are excellent. Very good currency exchange rates. All in an excellent Banking experience.
20 July 2026
Love how user friendly it is!
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
simple and easy to access the account
20 July 2026
Reply from Starling
Hi Stephen,
Thanks for the review. It’s great to hear about how easy it is to access the app. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
It was all surprisingly simple and…
It was all surprisingly simple and straightforward, unlike opening some bank accounts I’ve had in the past.
20 July 2026
Reply from Starling
Hi Dave,
We appreciate the time taken to write a review. It's great to hear about your experience and how straightforward it was. Please let us know if there's anything we can help with.
Happy Banking,
Team Starling!
Reply from Starling
Hi Waisea,
Thanks for taking the time to leave a review, we appreciate it. Please let us know if you ever have any feedback for us.
Happy Banking,
Team Starling!
The Starling app is excellent
The Starling app is excellent, I get transaction notifications before the till receipt is printed
20 July 2026
Reply from Starling
Hi there,
Thanks for the review. It’s great to hear you’re making the most of instant notifications. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
Easy, rewarding everyday banking even abroad.
Every request, action or account management requirement has been fulfilled quickly,easily and without the need to contact a Starling agent. Having said that knowing that they are available 24/7 through the app is immensely reassuring!
20 July 2026
Reply from Starling
Hi Gibson,
Thanks for taking the time and leaving us a review. We really appreciate it. It’s great to hear about your experience; we’re really glad you found the app easy to use. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
Really good bank
Really good bank, sent money to the wrong person and got it back within a day or 2, support are on it with any queries I have! Trust it 100%
20 July 2026
Reply from Starling
Hi Sam,
Thanks for the review. We're glad to hear about your recent experience. If you ever need anything, please let us know.
Happy Banking,
Team Starling!
personal account…
Very easy to open the personal account with appropriate documents,bank card was dispatched promptly.
13 July 2026
Reply from Starling
Hi there,
Thanks for the review. We’re glad to hear about your experience you've had with us. Please let us know if you need anything!
Happy Banking,
Team Starling!
Reply from Starling
Hi Steve,
Thanks for taking the time to leave a review. It's great to hear that the app is easy to use. Please let us know if you need anything else.
Happy Banking,
Team Starling!
Account setup
Easy to setup new account. It would have been helpful to know that a connected card cannot be used in a phone wallet
13 July 2026
Reply from Starling
Hi there,
Thanks for your review! We’re glad to hear the app was easy to set up. We also appreciate your feedback and will pass this along to the team.
Happy Banking,
Team Starling!
Everything was brilliant very easy to…
Everything was brilliant very easy to set up and get running very pleased
20 July 2026
Reply from Starling
Hi Marion,
Thanks for leaving a lovely review.
We're glad you're enjoying the app and that everything when smoothly with your setup.
Welcome to Starling!
Happy banking,
Team Starling
User experience and efficiency
From the very beginning of my experience with Starling, they have been the epitome of efficiency. From getting my card within five days instead of the estimated two weeks to the incredibly kind and timely customer help team, I have no complaints about their services.
20 July 2026
Reply from Starling
Hi Joshua,
Thanks for this great review. We're really glad to hear you're enjoying banking with us, and that our 24/7 customer service team have been helpful.
Happy banking,
Team Starling
I joined and set up an account with Starling Bank.…
I joined and set up an account with Starling Bank so I could do transactions via my phone without out exposing my primary bank accounts to risk, i.e. if my phone was stolen and/or hacked.
So far the process has been fairly pain free, but I'm very new to the Starling Bank. So we'll see how it goes.
20 July 2026
Reply from Starling
Hi Stephen,
Thanks for leaving a review. We hope you enjoy banking with us, and that we're able to earn your full five stars.
Happy banking,
Team Starling
Amazing and very easy.
13 July 2026
It's made life very easy and free of long wait.
It's made life very easy and free of hustle to visit banks for small jobs.
20 July 2026
Reply from Starling
Hi Sadaf,
Thanks for sharing your review.
Glad to hear our app's made life easy! If there's anything more we can do, we're all ears.
Happy banking,
Team Starling
Closed account and blacklisted!
Ran a successful sole trader business with Starling - app worked well. Refused me a limited company account for no reason and have now told me they are closing my account and I can not apply for any more accounts with them! No justification, never overdrawn. >£50k income. Just blacklisted for no reason. Customer service completely ignore my questions.
21 July 2026
Unprompted review
Reply from Starling
Hi Sue.
Thanks for taking the time to write your review.
Closing an account is never a quick or easy decision for us, and we completely understand how disappointing it can feel. We’ll only ever take this step as a last resort and always in line with our terms and conditions. You can read more about this here: https://www.starlingbank.com/legal/
Team Starling
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