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Starling Reviews 45,148

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly app, highlighting its ease of use and helpful features such as Spaces for budgeting and saving. Consumers find the app's interface intuitive, making it simple to manage their finances and track spending. The possibility to categorize transactions and set up virtual cards is also appreciated. People value the efficient and responsive customer service, with many praising the quick resolution of issues through the chat service. The security measures, including real-time notifications and payment verification, give consumers peace of mind. The possibility to deposit checks via the app and the competitive interest rates on savings accounts are also seen as major advantages.

Based on these reviews

Rated 4 out of 5 stars

The accurate reporting of my account balance is excellent. But the tools around tracking my spend in different areas are not good. If I buy groceries at the convenience store at my local petrol stati... See more

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Rated 4 out of 5 stars

No problems with moving my savings over, and migrating direct debits and credits. Two minor things I would like with the current account: 1. the ability to add some categories that I create, e.g.... See more

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Rated 4 out of 5 stars

I think overall Starling is really good. I love the app, and I find the “Spaces” feature especially useful. It’s very easy to understand and works well both from a personal and business perspective.... See more

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Rated 4 out of 5 stars

I'm newish to purely online banking. So far the experience has been positive. I have to admit though that I find printing (to pdf) payment confirmations for my records more of a rigmarole than it need... See more

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Rated 5 out of 5 stars

I already have a Starling current account and savings account but recently needed to open a business account. The process on the app was very simple and I got a call back from a very nice lady to chec... See more

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Rated 5 out of 5 stars

Very easy to set up a new account online with robust security measures to protect customers. Extremely easy to keep track of your spending with the detailed itemised account .

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Rated 5 out of 5 stars

I decided to open a starling current account as i needed a joint account for joint purchases with my partner. Application and setup was very easy. The app is incredibly easy to use, and has some use... See more

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Rated 5 out of 5 stars

It is a good app based bank. Spaces are useful. Spending shows categories of where you spent your money. Instant notifications. No fees on spending abroad at all. Overall a good bank.

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Rated 5 out of 5 stars

I moved from my previous bank because of a need to and, starling was recommended by a friend who is also with them. From day one everything was taken care of by starling without a hiccup. All my DD... See more

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Rated 5 out of 5 stars

I switched from Santander due to changes to their charges. The app is simple to use, I no longer have to go to the post office to deposit cheques (I can do this on my phone app) and their fees are muc... See more

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Rated 5 out of 5 stars

Very easy to use app that includes "spaces" for specific savings targets Very good security which prompts you when you send money to a new vendor. Excellent "chat" service which enables you to reso... See more

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Rated 5 out of 5 stars

Starling is really easy to use, there is no branch as it’s all online but they’re quick to respond to questions. The ability to schedule payments by date, into spaces and have multiple cards for diff... See more

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Rated 5 out of 5 stars

Banked with Starling for 3 or 4 years. All the good features of old school banking with the perfect changes to meet today's needs. Functional app Excellent chat facility with real.people Transa... See more

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Rated 5 out of 5 stars

There's a lot to love about having a Starling bank account. The banking app interface is so easy to use and to find the information I need. I can create virtual cards, spaces for different budge... See more

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Rated 5 out of 5 stars

I appreciate how accessible Starling's features and services are . The spaces feature makes budgetting so convenient. Customer service always meets my expectations. Safety advice and procedures ar... See more

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Rated 5 out of 5 stars

Had it for a few years now and can't say a single bad word about them. The app has features I need (I like Spaces to put money away for certain purposed or to pay bills from), communication and proble... See more

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Rated 5 out of 5 stars

By far the best & easiest to use of the three banking apps I have. Being able to create virtual cards that are separate from the personal card & Spaces for saving for different things are really help... See more

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Rated 5 out of 5 stars

Overall Starling Bank has provided excellent service so far. Straightforward to set up. Everything is easy to use.Useful mobile App. The only problem is that it does not allow customers to purchase cr... See more

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Rated 5 out of 5 stars
Invited

My business bank decided to introduce a monthly fee to run my account, plus fees for paying in cheques and cash so I opened this business account with Starling who handled the switch over with no pr... See more

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Rated 5 out of 5 stars

I have opened my personal account over 1 year, what can I say, to be honest I am happy, they are transparent, they gave me overdraft 500 from the moment i opened my account, the overdraft is not ex... See more

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Rated 5 out of 5 stars

I've been with Starling bank for few years now and have business and personal account. What I really like about Starling: -Easy to open -Great customer service team, replies quickly to my mes... See more

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Rated 3 out of 5 stars

Starling started out well for my business, as they have grown the service has diminished. They are heading - rapidly - towards being “just another bank” who don’t care about the customers. The... See more

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Rated 5 out of 5 stars

The app is very easy to use and switching from another bank was painless. They do question some payments especially larger ones which I have found to be better than others I have used. You even know w... See more

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Rated 5 out of 5 stars

Since I moved to Starling a few years ago I have not regretted it once or looked back. The ease of use, additional banking and saving features and reporting at my fingertips is something I can't imagi... See more

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Rated 5 out of 5 stars

Have been using Starling bank for past couple of years and cannot recommend more, great customer service, extremely easy to use app. Love the fact you can categorise all spending - very good to review... See more

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Rated 5 out of 5 stars

I've been with Starling for a number of years, since my last bank didn't notify me of potential fraud, and refused to take responsibilty. Left them that day, and opened an account with Starling. Easy... See more

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Rated 4 out of 5 stars

Starling Bank is a good bank. Its app is convenient and easy to use. The instant notifications for transactions are useful. The old system of having interest-earning "Pots" has been replaced. I fo... See more

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Rated 5 out of 5 stars

Just easy to set up, alerts when money is used. Just easy. Will be moving my main direct debit account from Santander when I've moved house.

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Rated 5 out of 5 stars

Best bank i've had, no overdraft, spaces idea is brilliant enables you to put aside for various outgoings, notifies you immediately when you've spent or received money, only negative I can think of is... See more

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Rated 5 out of 5 stars

I use my Starling accounts for both personal and business, both of which include Sterling and Euro accounts. I can move money around the accounts when-ever I need without a hitch. I also make great... See more

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Rated 5 out of 5 stars

App is easy to use. I like to use it on holiday because I can keep most of my money in a Space (savings) and transfer only what I need that day. I also like the fact that 'card controls' are straig... See more

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Rated 5 out of 5 stars

Really easy to use the app and website, everything is logical and straight forward, exceeded my expectations. Love the Spaces part of the app, where you can put monies into separate pots for future bi... See more

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Rated 5 out of 5 stars

Wonderful efficiency from Starling when transferring my Cash ISA with them to another provider. All done in 48 hours from them receiving the signed authority. I have held a Starling current account fo... See more

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Rated 5 out of 5 stars

No1 A real person answers the phone! I have recently transferred my business account to Starling after more than 30 years with my previous, and was happy with the way Starling have handled it. I... See more

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Rated 5 out of 5 stars

I’ve only ever received amazing and compassionate service and advice from Starling and never had any issues. Great, helpful and understanding from anyone at Starling who I have had contact with

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Rated 5 out of 5 stars

I have only been with Starling for a month or so, but its been great. It shows what is posssible whe a bank has a proper rethink about how to do things. The app is superb and I wish I had made the sw... See more

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Rated 5 out of 5 stars

Have been with Starling for around two months and am pleased with their service. I need to contact them about a scam purchase I made, and I conducted all the interaction via live chat. The response I... See more

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Rated 5 out of 5 stars

I switched business bank after my previous one reduced features and put in charges. Starling bank was a familiar name and I'm glad I made the switch. The process was simple and I'm pleased with how th... See more

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Rated 5 out of 5 stars

I've always followed the brand and saw it going from strength to strength and have applied for a Business Account previously until it was time for me to get accepted... Thank you Starling...

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Rated 5 out of 5 stars

I’m honestly quite surprised reading some of the negative reviews on Google .I’ve been looking for a reliable bank to open an account for my limited business. My first attempt was with Monzo, bu... See more

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Rated 5 out of 5 stars

Switching to Starling has been a very smooth and seamless transition. Following the switch I have had no reason to complain regarding any aspect of the banking services supplied by the company. Th... See more

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Rated 5 out of 5 stars

Using my Starling App is so easy. I use spaces as saving pots to ensure I have enough money for my outgoings each month. I get notifications when I spend but also when money comes in. I can se... See more

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Rated 5 out of 5 stars

Set up my new business bank account really easily. When I had questions I was able to get answers quickly and efficiently by phone which was important.

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Rated 5 out of 5 stars

Been with Starling on and off for businesses over the last 5 years and the customer service is always what gets me to come back, I know I can count on Starling to provide me the best customer servic... See more

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Rated 5 out of 5 stars

Everything is effortless with Starling. I'm so glad I made the change.. From setting up Spaces to making payments to checking transactions, everything is easy. A breath of fresh air. I even like the s... See more

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Rated 5 out of 5 stars

I'm more than happy with clear concise app content. Saving options and virtual cards. Brilliant!

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Rated 5 out of 5 stars

I had this bank while living in UK. It is an amazing bank. The app works great it has so many feature like categorising spending and spending insight. We a had a joint account too it works great it sy... See more

Company replied

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Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Starling are such a great bank

Starling are such a great bank. Online banking is so easy and they are so quick to help out with any concerns or advice

27 June 2025
Unprompted review
Starling logo

Reply from Starling

Thanks Sarah. We always love to provide simple, swift service with a smile.

Here for you always,
Team Starling

Rated 1 out of 5 stars

Been using this cloud bank for years

Been using this cloud bank for years. They closed my account for no reason.
There are plenty banks, Zopa is the best. Not like these thie...s
Shame on you.

29 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi there, we appreciate the time you took to leave a review.

We’re truly sorry we’ve had to close your account.

These decisions are never easy, and we understand your disappointment. Please be assured, we’ll only close an account as a last resort and only for the reasons stated in our terms and conditions.

You can find more info about this here: https://www.starlingbank.com/legal/

Team Starling

Rated 1 out of 5 stars

Not a good bank

Refused to even attempt to help me raise a dispute and flatly denied it. Raised a complaint and the complaints handler was just as dismissive and unhelpful. Taking it to the financial ombudsman as I’ve heard they are quite helpful. Won’t be using this bank again as they are unhelpful when things go wrong.

29 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks for taking the time to leave a review, Elaine.

We appreciate you're not happy with our decision against disputing a payment. We make these decision in line with MasterCard's dispute guidelines and we'll only decline claims that fall outside of the purview of payments we can actually make a claim against.

We're very sorry that we couldn't raise a claim in your case.
Team Starling

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Won’t let me close my account, even though I’ve got no money in the account. I’ve had nothing but bad experiences with this bank, including once having my account frozen for three weeks! Long story…

Great! A quick response for a bad review but not so quick for a complaint!

29 October 2025
Unprompted review
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Reply from Starling

Hi Ian,
Thank you for your review.
We're sorry to hear that you've been experiencing an issue with closing your account.
We do assure you that that our customer service team will be looking into this for you and resolving it as soon as possible.
You can also raise this with our complaints team to thoroughly investigate your concerns around this issue - https://www.starlingbank.com/how-to-complain/
Team Starling.

Rated 1 out of 5 stars

Starling bank don't treat their customers reasonably

Starling bank tried their best to ignore my claim due to a scam which became an issue partly because of their poor customer security procedures for which they have previously been fined. Once hassled enough to look at it they then repeatedly "misunderstood" the claim despite it being clearly stated several times and rejected it. Finally the Financial Ombudsman was engaged and made the correct decision, making Starling refund the bulk of the loss. I don't trust Starling to take responsibility for their failings or treat their customers with respect.

29 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Mark,
Thank you for your review.
We're sorry to hear about your experience with a fraud/scam on your account.
We're keen to know more in order to help us improve for the future. If you haven't done so already then you can get our complaints team to thoroughly investigate your concerns. You can find more about the process here - https://www.starlingbank.com/how-to-complain/
Team Starling.

Rated 5 out of 5 stars

It was really easy to go through all…

It was really easy to go through all the steps.

28 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Farid,
Thanks for the lovely review.
We're so glad to hear that opening the account was easy and we hope you enjoy your Starling account.
Team Starling

Rated 1 out of 5 stars

They restricted my account with no reason!

They restricted my account, my friend sent me money and they restricted and started investigation, I have been waiting for long time and they asked me support evidence, I asked from my friend to send the statement that he made transaction. I provided to them but I have been told that they dont accept it. They said it should be email or receipt conversation with payee. I have convo with my friend in my native language but they still accept it. So does it mean Starling stole my money? I dont understand.

29 October 2025
Unprompted review
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Reply from Starling

Hi Khusan.

Thanks for taking the time to write your review. We apologise for any concern this has caused. As a fully regulated bank, we’re required to monitor accounts and sometimes may put restrictions while we complete all our checks. You can find everything you need to know about this here: https://www.starlingbank.com/blog/restriction-on-account-why-does-it-happen/

You can also get in touch with us directly so we can take a further look into this for you by calling 0207 930 4450.

Team Starling

Rated 5 out of 5 stars

Opening a starling account it’s just…

Opening a starling account it’s just easy and simple. And what I’d like about it is the savings account which is giving a good interest rate.

28 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Imelda, thanks for taking the time to leave your review.

We're really happy to hear opening your account was easy, and that you like our savings account!

Happy banking,

Team Starling

Rated 1 out of 5 stars

Do not help small UK businesses

I am a UK citizen lived here all my life, very good credit history with a new business registered with companies house no criminal record and yet I get refused a bank account after completing the all the relevant information with no reason given.

28 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi there,

We're sorry to hear we're unable to offer you a business account at this time. We appreciate you're keen to know more but to keep Starling and our customers safe from potential fraud, we're not able to share specific details. To open a business account with us, we perform additional checks to ensure your business activities fall within our current terms and conditions, and risk appetite.

Again, we're truly sorry for the frustration and inconvenience caused by this.

Team Starling

Rated 1 out of 5 stars

Bank with Starling with extreme caution

Fine when everything is smooth, but be careful entrusting your finances to Starling.

I am currently trying to move my business banking away from Starling before they cripple my business
because they don't bother reading messages.

I'm not sure if their support is AI or just incompetent people but they just give you any standard reply that includes a few keywords relevant to your issue then close the case. As a result they are threatening to suspend my account for not doing something that their app is not actually letting us do.

The change will be a major upset to my small business just because they are incompetent. I wouldn't trust them again.

Response to the response : Totally understand the regulatory needs, but there is also a practical need for some degree of competence when dealing with this. That is the point of my complaint, not the regulatory requirement. I have business accounts with 4 different banks. 3 handled it with zero fuss. Starling have cost me time, money and stress.
I will pass the complaint up to the ombudsman as Starling didn't even read it before responding. I will complete my move to a more competent bank first though so that Starling cannot cause my business more problems.

24 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Mat,

We're sorry to hear about your experience. As a regulated bank, we need to make sure the information we have on file is up to date. This includes if there's any changes with Companies House. We've let the team know you've reached out via our social channels. They'll reach out to you directly about this.

Regarding your complaint, if you're dissatisfied with the outcome we've reached, the message from our complaint team will include your next steps and right to appeal to the Financial Ombudsman.

Again, we're truly sorry for the inconvenience and frustration caused by this.
Team Starling

Rated 1 out of 5 stars

WARNING PLS READ these people are…

WARNING PLS READ these people are absolute scum at starling bank, I occasionally use my account to gamble with sky and I was harassed and questioned by a staff member called Harley on there banking app about how and why I spend my money there and who pays money in to my account after telling him it was family members sending me money and I can afford to waste it there I was immediately banned from banking with them and they closed my account the scumbags NEVER BANK WITH THESE a true waste of time and fraudulent people///// update the filthy pigs from starling have the cheek to reply on there review I will see you in court I recommend everyone making a civil claim against this company I am and they are taking them to court

22 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks for taking the time to leave your review, Alec.

We’re truly sorry we’ve had to close your account. These decisions are never easy, and we understand your disappointment. Please be assured, we’ll only close an account as a last resort and only for the reasons stated in our terms and conditions. You can find more info about this here: https://www.starlingbank.com/legal/.

If you haven't already raised a complaint, please do look here:
https://help.starlingbank.com/personal/topics/account-support/how-do-i-make-a-complaint/

Team Starling

Rated 5 out of 5 stars

A great bank!

I love starling, it’s such an easy service to set up and use and it’s great if you’re travelling too as you can use your card abroad in some places with no charges. I’ve had a much better experience with starling compared to other high street banks that I’ve had accounts with

27 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Lauren,

Thanks for the 5-star review. We're happy to hear you've had a fantastic experience with Starling and have been using your card while travelling! Doesn’t it feel amazing to say goodbye to those annoying transaction fees? That just means more time for you to kick back and enjoy your holidays.

Thanks again, Team Starling

Rated 5 out of 5 stars

Very easy to set up a new account…

Very easy to set up a new account online with robust security measures to protect customers.
Extremely easy to keep track of your spending with the detailed itemised account .

26 October 2025
Unprompted review
Starling logo

Reply from Starling

Welcome on board, Dave!

Your security is our top priority, and we're glad it's lived up to your expectations.

We always love to hear about the setup being easy, and that managing your spending is a breeze to keep track of.

Happy banking,

Team Starling

Rated 1 out of 5 stars

Denied opening a business account with…

Denied opening a business account with no reason.

26 October 2025
Unprompted review
Starling logo

Reply from Starling

Hi Andrea,

We're really sorry we can't offer your business an account right now. We know how disappointing this must be for you.

Our team can't share the exact reason for a decline, but all applications are subject to eligibility. We wish your business every success!

Team Starling

Rated 5 out of 5 stars

Better banking

Just easy to set up, alerts when money is used. Just easy. Will be moving my main direct debit account from Santander when I've moved house.

25 August 2025
Unprompted review
Starling logo

Reply from Starling

Hi Mary, Thanks so much for sharing your experience! We're glad to hear setup was a breeze and that everything is running smoothly for you. Best of luck with the house move, and if you need any help moving your direct debits, let us know. We're here to help, 24/7. Team Starling

Rated 5 out of 5 stars

Easy to open additional accounts

I already have a Starling current account and savings account but recently needed to open a business account. The process on the app was very simple and I got a call back from a very nice lady to check my application. I got my new account very quickly and found the whole thing very smooth.

23 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks so much for the review, Fiona.

We always bring a simplicity to banking that we know is very much needed. We're happy to provide you a lovely, smooth experience.

Hope you're loving the new business account,
Team Starling

Rated 5 out of 5 stars

Starling Bank Review

I had this bank while living in UK. It is an amazing bank. The app works great it has so many feature like categorising spending and spending insight. We a had a joint account too it works great it sync and you get a sperate joint card for each persone. Trasfters are quick and easy. Opening the account is very simple and straigh forward. The custome service is very quick and helpfull and informative. If you are new to Uk or are looking for a bank i raccomanded it i had an great experience.

25 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks so much for the review.

We're so happy you had such a wonderful experience banking with us. It's the exact thing we aim to provide every single one of our customers. From opening an account to it's daily operation in the app, we always provide the simplest and most accessible service possible.

It was great having you onboard,
Team Starling

Rated 5 out of 5 stars

Easy to use banking app

Easy to use banking app. Can also scan in cheques which is really useful.

23 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks for your review Catherine.

We're happy to hear our app is exceeding your expectations with the may features we offer!

Happy banking,

Team Starling

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