Barbara Gregory

Hi Barbara,

Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you experienced with your flight booking and understand how upsetting and stressful this must have been.

We appreciate you bringing this to our attention and thank you for giving us the opportunity to learn from your experience. We hope that despite these challenges, you'll consider travelling with us again in the future, and we can provide you with the smoother experience you expected.

On the Beach

Thank you for your feedback, and we’re sorry to hear that you were disappointed with your experience.

Pension tracing is often a collaborative process. As part of our service, pension providers send their responses directly to you rather than to us. This is intentional, as it keeps you in full control of your personal pension information and ensures sensitive correspondence goes straight to you.

We do rely on clients keeping us updated with any responses they receive so that we can continue progressing enquiries where necessary. Unfortunately, we received very little correspondence from you during the tracing process, which limited our ability to follow up on the information being returned.

We’re pleased to hear that you’ve since located some of your pensions. It’s also possible that the tracing letters we sent and the enquiries we made helped point you in the right direction or prompted responses that assisted with your own searches. Pension tracing can involve multiple avenues being explored at the same time, and every enquiry helps build a clearer picture.

We’re sorry that your experience didn’t meet your expectations, but we genuinely wish you all the best with the rest of your pension journey.

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.