ExpressTest Reviews 

Based on earlier feedback, it looks like ExpressTest, also known as Cignpost Diagnostics, no longer supports individual customers. Consequently, the vouchers provided appear to be useless. I had booked a PCR appointment which was canceled an hour later, and I received a £129 voucher valid until October 2023, yet all the links in the email are inactive. It might be a good idea to reach out to Cignpost directly. Interestingly, one of their directors was awarded a peerage! I can't share the email address here, but using the info email listed on their website worked for us. I believe they should take the initiative to contact voucher holders directly.

Doesn’t even worse half a star.. I have been trying to contact them several times to request my tests results and there is no answer I tried everything but they don’t seems to care about customer services it’s all about them not you I’m afraid ..

Per previous review- ExpressTest (aka Cignpost Diagnostics) no longer function for individual users, so vouchers offered to people are worthless it would seem. Cancelled PCR appt 1h after booking-was given a voucher for £129 to use by Oct 2023; but links on the emailed voucher are all dead. Suggest contact Cignpost. One of its directors received a peerage!
Unable to post the email contact address for cignpost but the “info” email on their website should work- it did for us. I think they should be proactively contacting voucher holders however.

I HAVE A VOUCHER , AND WANT A REFUND BUT CANNOT ACCESS A CUSTOMER SERVICE NUMBER ANYWHERE, FEELS LIKE MY MONEY HAS BEEN LIFTED BY AN ONLINE PICKPOCKET! THE HELPFUL?, WEBSITE WAS USELESS. HOW DO YOU GET AWAY WITH IT??

The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey Plane Food at terminal 3 too.

2 HR delay taking off to LHR on arrival plane in front broke down blocking taxi runway. At the gate no one to operate the gangway and after all that minimum one hour delay for luggage. BA this is horrible service you are NOT favourite airline.
Luggage delay "operational constraint" which means not enough people!!!

Despite an assurance from a senior manager from Express Test posted on this site in January 2023, I am still awaiting my refund.

I was asked for my bank details 20 days ago, but have received no funds or indeed acknowledgement of my recent emails.

I am feeling very disgruntled and disappointed with these false promises.

The sad thing is I rated Express Test very highly when I had to use their tests, but trying to obtain this refund is like getting blood out of a stone.

Thanks to this company, and they’re keenest to delay test results until the last minute of their (4 hours window), I was unable to fly despite being at the airport 4 hours before. If you know you want peace of mind you’re better off using another company, every other company I have used has provided much better quality service. These ones are terrible. Never again.

I would give a zero review after my sons stressful experience yesterday . On arriving at the centre all the requirements needed and test were completed before 1.30 but the man for some reason told us to book the time slot for 2.00 I did wonder why at the time but we did as he advised . We didn’t receive the result until 18.05, this made our last few hours with our son very stressful as they closed the gate for his flight at 17.55 but thanks to the lovely helpful staff they said he could wait another 10 minutes and they would rush him through and as it was the fault of the test centre they would reschedule his flight which was a great relief to us as we thought he would not only miss his flight but also the £1200 pounds for the flight. It wasn’t a case of last minute on our part as we had been let down by a service we had used that had promised the test would be delivered 24 hours before we set off it hadn’t tuned up so we feel we have been let down twice . What should have been an enjoyable last few hours with our son, it was a horrible rollercoaster ride that we never want to experience again . Also having no contact number added to the stress as even the staff were trying to contact them for us. I can’t praise the Heathrow staff enough with ANA Airways.

Booked a test but the online order process failed. So no evidence of booking but money deducted from my account. They agreed to refund and asked for my details. Not heard anything back despite chasing on mail & chat for the past 3 weeks. Really shouldn't be this hard but hoping this might trigger a response..

Customer Service is an alien concept to this company.

Just like other reviewers, I sat on a voucher for a year because they don’t issue refunds. Now I try to spend it on some home test kits and everything is out of stock. Their response - tough luck!!!!…..not even a commitment to extend the voucher until they re-stock.

Avoid this company at all costs!

I have used them a few times, prompt delivery.

They don't offer a refund for a test I needed to cancel. Was issued a voucher of £113.28 that I cannot use since I don't need any travel tests at the moment and their home tests are sold out (not to mention that are overpriced)

My voucher will expire in January next year and will not be able to use it!

Money lost, or should I say stolen from me by this unworthy company as I could not find their customer service number online anywhere.

Amanda (blond lady) at the Birmingham AirPort was amazing! She took me and my disabled mum out of the line and helpend us with the Corona test when Nobody else did. Such a Nice and patiënt lady, Thank you So much
Marlene Roodbol from Holland

I ordered 3 test last year £240 they weren’t needed so they sent me 3 voucher codes they only last 12 months so mine ran out 19 th December 5 days ago and it’s been so hard trying to contact them as I needed a booking which I didn’t have .I have managed to speak to someone by text and they said it’s run out so nothing they can do ,the thing is we don’t need any test for most places now so a waste of £240 so now I will contact my bank to see what they say
YOUR customer service is terrible !!

Terrible service!!!!
They don't offer a refund for a test I needed to cancel. Was issued a voucher of 50£ that I cannot use since I don't need any travel tests at the moment and their home tests are sold out (not to mention that are overpriced)

My voucher will expire in April next year and will not be able to use it!

Money lost, or should I say stolen from me by this unworthy company

Update following their reply:
I would happily adhere to their t&cs and use my voucher if they have given me reasonable options to use it. They only offer unnecessary and on-site tests now. And I would even need to travel to do a test I don't need since their shop where I live has closed! Useless

A voucher is no use because the service is no longer required, you must offer a refund.

Following a review I had posted describing difficulties I had had with a voucher I was issued for tests we were unable to have because of travel restrictions last year. I got an almost immediate reply from Express test which was both highly surprising, as I'd tried contacting them unsuccessfully lots of times, and, as I thought, hopeful. I was issued with a new code I was told would work. However, on revisiting the site there was nothing that I could use the voucher for. All test kits sold out. I replied to the person who sent the email and pointed this out and asked if I could forward order some tests. My emails were acknowledged with refernce numbers but it seems that the brief channel of communication has ended as I haven't received a reply to my question. The voucher expires on the 17th so they only have a couple of days to hold out. This confirms my worst suspicions that they have never had any intention of honouring the voucher and our money will further swell the enormous profits these companies have made from Covid.

I agree 100% with the terrible customer service and lack of empathy by ExpressTest.
Do not use them as they have no empathy or understanding.

Follow up review.
Having received a response on Trustpilot to email them via their website, it has now been a week and yet no response. Surprise surprise!!!!

Follow up review #2
I have already submitted my complaint AGAIN via the website like I mentioned in the first follow up review, as can be seen above. Please READ before suggesting the typical copy/paste response.

Follow up review #3
A response of "Hi".... I guess that says it all. SHOCKING!!!!! I guess it is clear to all who read this review the level of customer service you offer!!! I don't think I need to add any more.

Follow up review #4
Weeks gone by and yet no response to emails sent via the "Contact us" on website. I guess ExpressTest really is going out of its way to showcase their terrible customer service.

Follow up review #5
Having followed the instructions as per your previous replies I have 3 reference numbers, 686512, 686908 and 687989. I look forward to hearing back from you.

Follow up and final review #6
Having been following up on this matter for almost a month I have finally gotten a positive resolution. For the sake of transparency and fairness, I am glad to say that ExpressTest finally sought to see reason and resolve the matter. The only thing remaining to say is that if it could have been handled professionally, amicably and sensibly, keeping customer satisfaction at the forefront, this whole episode could have been avoided and saved a whole lot of time and effort for both parties.
Nonetheless, a sincere thank you Express Test for the favourable and fair resolution.

I have now tried (and failed!) multiple times to submit a form on your website, as per your instructions, to explain a complaint I have also raised with your customer services directly and via this forum as well. What an absolute joke of a company. All I want is a refund for services we did not use - surely in 2022 that should not be quite this difficult!