Ken Webber

I purchased a washing machine which developed two faults within a week and after a lot of messing about with customer services they are going to replace with different model but hey did I have to jump through hoops doubt I will deal with haeir again

This has to be the worst company that ever existed I purchased a new washing machine from them on the 1st July and have never got the WiFi to connect they keep telling me that it must be my WiFi which it is not I have loads of things connected to it no problem but with this machine trouble Al the way and all that Haier says they basically keep passing it around now could someone do something about this I have asked for refund or new machine but they say nothing can be done until they are satisfied there is a problem so now I quess I will Have to go through the bank and see if they can do anything and absolutely disgraceful company don’t have anything to do with them I wish I hadn’t

Well I purchased a Haier washing machine with WiFi but when it arrived the WiFi wouldn’t connect I did everything they said but still no joy and now they say they can’t send a replacement till connection have checked but as this is a brand new machine they should just replace it this company service is awful and would not recommend to anyone so take care well here is what they want me to a load of twadal Ken,

Thank you for your email and providing the requested details.

I'm very sorry to hear the issues you are having connecting your washing machine to the app.

After reviewing the information available, I can see that this has been escalated to our 2nd Line Connectivity Team who will contact you directly.

With aim to help things along, I have enclosed some instructions/checks below that may help to resolve the issue. Please could you follow
the steps below.

• Please ensure that the network you're using operates on the 2.4 GHz frequency band. If you have a multi-band router (2.4 GHz + 5 GHz), we recommend assigning distinct SSIDs for both bands.
• Confirm that the SSID and password of your Wi-Fi network do not contain spaces, accented
characters, the '%' symbol, and do not exceed 64 characters (or 32 characters for ovens/induction
hobs). Double-check to avoid any unintentional spaces at the end of the password.
• If you have a Wi-Fi range extender, it's advisable to use your primary router during the pairing process.

Please ensure that you have granted geolocation permission while using the app. This is a mandatory setting within your phone's operating system for certain app functionalities. Without this permission, some features may not be accessible.

If the initial pairing attempt with your Wi-Fi network proves unsuccessful, you may consider configuring a Wi-Fi hotspot from a secondary device and repeating the registration process as follows:
• Activate the hotspot on the first phone, setting it to the 2.4 GHz band.
• Connect a second phone to this network, effectively simulating a Wi-Fi network.
• Proceed with pairing your appliance using the second phone.
• If the pairing is successful using this method, you'll need to update your Wi-Fi credentials. To do this, click on the appliance card, navigate to "Other" -> "Settings" -> "Wi-Fi Network Settings" -> "Update
Credentials."

If the updated credentials are not accepted, it indicates that your Wi-Fi network may have certain restrictive settings. In this case, we suggest reviewing the router settings.

If neither of these are successful. please could you kindly provide a video showing both the app and the washing machine with the enrolment process. Once received, we can attach this to the escalated case sent to our connectivity team, who will be able to review all the details and advise the next steps.

Again, I apologise for the inconvenience this is bringing, however, we will be able to assist as soon as this has been advised and the video provided if needed.

Kind Regards,
Chelsie
Haier | Hoover | Candy
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Excellent company great machine super service

Great company excellent sofa fast delivery

Excellent company to deal with product is great and only one little problem and that was resolved right away

Could have been on time but other than that ok

Average services

Could have made sure the correct speed was obtained before leaving have right speed now but had to do it myself and I think the engineer should have done it before he left

All ok apart from missing item but that was soon put right

Excellent first class service and items all good

Company could do with better communication but item as described apart from says Apple direct warranty but it is only for the remaining 12 months and then reverts to in house so we will see