Haier Reviews 

Very disappointed with Haier. I bought a Haier microwave oven 6 months ago and it stopped working completely. For a brand like Haier, I expected better quality and durability. The after-sales service is also very slow. I would not recommend this product. Please improve your quality control.

Very argumentative customer support and not even listening to customer

We were delighted with our large fridge freezer six years ago when we bought it, however it started leaking this summer and after three different visits from technicians who all said different things- over a period of about a month when we had a heatwave and the fridge stopped working altogether- we were finally told we needed a replacement. We chose what appeared to be a slightly smaller model due to being less deep therefore less door shelves but thought we could live with it. However on receiving the new fridge freezer it seems the lower right section, which used to be a fridge or freezer depending on personal choice, is now only a freezer. We would have had to pay an extra £400 to buy the model which allowed us to switch zones. I deeply resent this as it was an expensive model in the first place and it is not a like for like replacement. Our fridge capacity is now really small as the fridge doors take a lot less than the previous model (only three bottles or tetrapaks on each side). We already have an under the counter freezer separate to the new appliance and so the extra freezer space is pointless. I also don’t understand why these appliances aren’t able to be fixed and can only hope most of it is recycled and not going into landfill.

Haier Frost Free Fridge Freezer not fit for purpose.
Please avoid this manufacturer. We had about 18 months before the problems began, then spent hours waiting in for engineers visits who confirmed that our new American Frost Free Fridge Freezer was indeed frost free. However they could not prevent or explain the weekly build up of solid ice, to the point that we could not get the freezer drawers to fit. Then they tried to deny we had a 5 year warranty.

Haier Customer Care - Very Worst Service
I bought this type of washing machine and it is very worst. There is no service at all.

If I tell them for service, they will not come. Even if I call them, they will not pick up the call.

First, there is no proper customer care, and after that, even if the service persons come, there is no response from them.
Don't ever buy Haier washing machine. Very bad experience.
Chennai Service is totally waste

Heard they recently took over the service from outsourced partners to inhouse and it made bad to worse. They don't seem to have any technicians and all are corporate managers who only work 9 to 5 and only on a 5 day work week. It may not be good for consumer products. The outsourced partners were better atleast they could have linked the rewards based on performance but now having inhouse team who doesn't care about customer satisfaction is a highway to disaster.

It was a very bad experience with Haier’s service. Your service is extremely poor and disappointing.

After making several calls and waiting for the technician, your representative finally visited us. However, he came empty-handed, only checked the AC, took the service charges, and left without resolving the issue.

We had already clearly mentioned that the AC was not cooling and was showing an F4 error. Despite knowing the exact problem beforehand, the technician did not bring the necessary tools or equipment to diagnose or repair it.

If the technician was not equipped to fix the issue, there was no point in sending him after so many calls and making us pay the service charges.

I am highly disappointed with this service and expect Haier to take immediate action and send a properly equipped technician to resolve the issue without charging us again.

The delivery guys from Haier Product Care went above and beyond. I live in a first floor flat. They took their time and very carefully got a huge fridge freezer safely upstairs. They took the time to unwrap and allowed me to check it was in order. Thank you so much I highly recommend them😁👍🏻👌

Extremely disappointing service from Haier!

It has been almost 6 months since the gasket of my Haier washing machine broke, and now the entire part has gone inside the machine. Instead of taking responsibility and resolving the issue, the service team is blaming us for the damage.

The technician Darshan & Mohammed from Reliance team who visited us also behaved very rudely and showed no respect towards the customer. When we questioned the issue, we were told, “Why did you buy it from Reliance? We are not responsible.” If Haier and Reliance are selling the product together and offering warranty coverage, why should the customer be made to suffer between the two?

I also purchased an additional 3-year warranty, and now I am being told that they will replace the material only once and that if anything happens again, there will be no further warranty or replacement. I will have to pay from my own pocket.

Then what is the purpose of the 3-year warranty that was promised at the time of purchase?

I genuinely regret buying a Haier washing machine. The product may be one thing, but the way customers are treated when they raise a genuine service issue is extremely disappointing.

Haier needs to take responsibility, respect its customers, and provide a proper resolution instead of blaming the customer.

Think twice before buying Haier products. Very poor after-sales service and a complete waste of money in my experience.

I paid £20 for collection and £20 for delivery of a fridge freezer. They refused to take away my old freezer because it wasn’t defrosted which was only stated in small print at the bottom of an email. For installation all they did was plug it in, they didn’t even check it was working or anything like that.

IF YOU ARE MAKING THE MISTAKE OF EVEN CONSIDERING A HAEIR/HOOVER/CANDY PRODUCT - DO NOT DO IT!!!!

THEY PRODUCE SUBSTANDARD PRODUCTS AT A HJGH PRICE THAT ARE NOT BUILT TO LAST MORE THAN A COUPLE OF YEARS. THEY THEN HAVE A BUSINESS MODEL TO CHARGE FORE REPAIRS AT EXTORTIONATE COST AND THEN TELL YOU EVERYTHING IS A DIFFERENT ISSUE WHEN THIBGS KEEP VREAKING DOWN. THEY NEED TO BE LOOKED AT BY CONSUMER STANDARDS AND WILL BE TAKING IT FURTHER

My 52inch tv having blurry screen just after 2 years and 3 month. The waranty only cover for 2 years.

OmG. What have we done getting i volved in the company. Reading thereviews we are having exactly same issues. We move house and bought American Fridge Freeze, Tumble dryer washing machine awi e cooler. Washine machine broke on delivery. Wine cooler worked a day. If i explained my self on email once, i did 10 times. Engineer came out to wine cooler and swid main board US. 15 email later i finaly get a solution. Dreadful.

If 6ou want a really good laugh. Go and talk to their Eva ( think thats her name) I have twice and aftrr about 5 minutes she starts having a middy fit on the phone and its very comical. I suppose like the company. They are very quick to call me and push for e tended warranty. With the ex periance of the wine cooler and wash8ne machine. Its the last thing i would do. Having eperianced what we have. So we have been left high and dry with the wine cooler. Now down to us to sort.

Buy Neff or AEG. We should have

I bought a Haier washing machine and had a completely unacceptable and frustrating experience with their service. The installation team did not show up for two days, and despite repeatedly calling them, they deliberately ignored my calls and showed zero responsibility. Customer care was equally useless and unhelpful, offering no real solution and only repeating that the issue had been forwarded to the service team.

Even after four days, when the service team finally bothered to call, their behaviour was shockingly rude and unprofessional. They spoke arrogantly as if they were doing me a favour, casually saying, “Late ho gaya toh kya hai, kabhi ho jaata hai,” completely dismissing the inconvenience caused. To make matters worse, they abruptly disconnected the call in the middle of the conversation. This level of negligence, arrogance, and disrespect is completely unacceptable and reflects very poorly on the brand Haier.

WORST SERVICE . DONT BUY HAIER PRODUCTS
we've bought haier double door fridge this year, face the problem as fridge was not doing cooling. registered complaint on 16 aug 2026 night but still don't receive call from company till 19 aug . daily we call n same reply we've registered your complaint surely u'll get call from company but didn't receive. Worst experience ever from any electronics company. Won't recommend to any person to buy there products.

Very Disappointing Experience with Haier TV

I had a horrible experience with my Haier TV. The TV developed a problem within just 6 months of purchase and required repair so soon after buying it.

What made the experience even worse was the poor after-sales support. Despite the issue, Haier has not provided a replacement or refund, and it has already been 10 days with no satisfactory resolution. This has been extremely frustrating and disappointing.

I expected much better product quality, reliability, and customer service from a reputed brand. Unfortunately, based on my experience, I would not recommend Haier TVs to others.

Very poor product quality and a frustrating after-sales experience. I regret choosing Haier.

We bought a freezer from the Haier Group (Hoover/Candy). It lasted less than 11 months and the compressor broke. It took two engineers and two days off work waiting for said engineers to get the compressor replaced. Two months later it broke again, same issue. We sent dozens of emails to Haier reporting the issue (again) and were repeatedly sent generic responses asking for the same information (model number, proof or purchase etc). We finally got to speak to a human only to be told it's now out of warranty and the new part wasn't warranted. So basically just over 12 months old, two wasted freezer loads (£££s) and it's now scrap.

Most white goods probably share similar cheap parts, but based on the response from Haier we won't be buying their products again. Disappointed.

Very Disappointed with Haier AC – Poor Quality Experience
I purchased a Haier AC just 4 months ago, expecting good quality and reliability. Unfortunately, the AC has already stopped working due to a leakage issue, as confirmed by the technician.
It is extremely disappointing that a brand-new AC has developed such a serious problem within just four months. I purchased the product expecting trouble-free performance, but instead I am facing inconvenience and service-related issues.
For a product this new, I expected much better quality control, reliability and after-sales service from Haier. A temporary repair is not enough—I expect Haier to properly identify the root cause and provide a permanent solution under warranty.
Very disappointing experience. Think twice before buying a Haier AC.

Worst ac products..