Openreach Reviews 258,996

Our Openreach engineer & fibre installer was Lea, she was expected sometime between 8am and 1pm on Friday 24th October, however a polite text message informed me she would be at our home by 8.10am w... See more

Bradley was excellent, nothing too much trouble, he seemed to have fixed the issue, but said he wasn't quite satisfied, so off outside again for another while, then said its all ok, 4th engineer in... See more

Nigel and Drew were friendly, polite and professional. They explained what was going to happen, worked out how to tackle any challenges such as access. They replaced old copper cables with new digital... See more

Paul called me to let me know he was in the area and would be five minutes before arrival. Then introduced himself with ID on arrival. A very pleasant person who liked Dogs, which made the whole th... See more

Lovely chap , worked quickly & tidied up brilliantly afterwards. Full fibre v fast. Whole new system for house. Only issue was lack of Comms available from plusnet - '8am to 1pm' only given. Engin... See more

I have no complaints with Openreach or its engineer Benjamin, who did what he was able in a friendly and professional manner. He took his shoes off on entering our house and worked cleanly where our... See more

Christopher was great, he let me know what he needed to do and worked in bad conditions outside throughout the afternoon. When he did need to enter the property he was polite and removed his outsi... See more

Thomas our engineer was great , he was tidy, efficient and clean install. However I was not happy by open reach themselves due to fact never explain about installation even though I as the booking op... See more

My broadband crashed mid week. Sky notified me to advise they were working to fix it. The next day they said they were sending an engineer as they needed access to the property. He arrived mid afterno... See more

After having several engineers trying to fix the landline, Gary was the only one up to the job, a troubleshooter! Gary went the extra mile and sorted a problem that I thought would never end. Very... See more

Engineer was friendly, knowledgeable, cheerful, and a great representative for Openreach. Was careful to ensure he left no trace. Checked if out dog was about at the start after seeing the gate notice... See more

The engineer called in the morning to confirm the appointment due to the school run he was happy to accommodate. He gave a professional service respecting our property by wearing over shoes in the hou... See more

Couldn’t be happier. Daniel called ahead of arriving explaining what would happen, looked around once here, configured a plan and when he was finished we never would have known he had been, cleaned ev... See more

Joseph was professional and efficient. He wore overshoes inside and respected our property. He reconnected the landline, which had to be moved from the hallway to the lounge. He put new sky wireless n... See more

We switched our broadband provider today and the equipment was installed and connected by Openreach. It could not have gone smoother, everything seemed no problem for the engineer. He was polite, in... See more

Having dealt with Openreach in the past, I wasn't optimistic. Credit where credit is due though, Curtis arrived in good time. Got on with quite a tricky job without the usual sucking of teeth and shak... See more

Kept fully informed & reminded re appointment. Arrived on time and Joe very helpful on all aspects of job - listened and followed what we asked for in terms of locations. For Joe rating in a 5* but th... See more

1st Engineer managed to cut through the fibre cable and had to lay another cable from the junction box to our property then could not splice the 2 fibres as his machine was faulty. 2nd Engineer splic... See more

Installation of fibre broadband. Jacob was polite and very respectful and did the job efficiently in super quick time. When he'd gone and i pushed the tv back into place you can clearly see the new b... See more

Our engineer/fitter Ronan was fantastic. He went above and beyond to ensure he cleared treetops to provide our preferred option. He gave good advise and completed an extremely neat job. Very pleased... See more

Ravi rang me ahead of his arrival and was really helpful in installing my broadband. Discussed best option for placement of the equipment with me and kept me informed of progress at all times. Despite... See more

Ryan was most polite and helpful. Was very efficient in connecting cable to the telegraph poles and running it across other properties to our cottage. Neat and tidy on drilling and installing modem in... See more

Yesterday I had my new fiber broadband installation with Thomas. Thomas has done an excellent job, he is very positive person, Thomas has done his work in very professional way, and in very short peri... See more

Engineer in our home was very professional & polite. He answered my questions fully & willingly. However, our installation took so much time only because he was waiting for cherry picker to arrive so... See more

We had intermitent problems with our broadband service. It was easy to book an appointment and txt messages kept us updated on arrival of the engineer. Keith our engineer arrived on time was polite... See more

The process of reporting the fault was easy you could actually speak to a person directly. Job was logged for the next day, engineer arrived early and called to ask if it was ok to arrive earlier than... See more

George my engineer was very polite and friendly. He took me through the stages of installation, made suggestions on where the modem would be best situated. He gave me instructions on how to install it... See more

George was amazing! He was polite and professional and made me feel so comfortable. He was such a pleasure to have around. As a young woman moving into her first ever place, he gave me so much reassur... See more

Engineer arrived on time, was friendly and did the job quickly. However, the connection crapped out after 8 hours and they "don't work weekends" so I can't get it repaired until sometime Monday. If... See more

Excellent service, diagnosed the fault within minutes. Repaired the damaged cable and re established the connection within 10 minutes.. Adam checked that Sky TV was fully connected and that my PC and... See more

Truly excellent service - initial contact made around 20:00 problem fixed by 11:00 the next day, which included the need for a cable to be replaced - not just a software fix. Ben (engineer) made conta... See more

Barry did an outstanding job installing my broadband. He was fast, accurate, and clearly knew what he was doing. He also took the time to explain everything in detail and made the whole process easy t... See more

I was given a fibre installation date by BT which came and went. Eventually I was given a definite date by Openreach which was kept. The Openreach engineer came on time, listened to my concerns and he... See more

Paul who was the best person to come & sort out my internet issues He was very polite & professional he sorted the problem with out any fuss or drama & also sorted my mobile & my landline phone i... See more

Engineer arrived on time but no prior notification of the time before arrival. Discussed possible approaches and agreed an entry point for the fibre. Clean and tidy job delayed by Talktalk not having... See more

I was notified by Kevin when he was likely to arrive and he was spot on. He came prepared with protective shoes he put on when coming into our flat. He was very professional and carried out the work w... See more

The engineer was great but nothing has been resolved. I work from home so I have not been able to from Thursday and there is no Internet according to your company till next week 29/10/2025 yet I am f... See more

John was brilliant, gave me a detailed explanation on how things were with my internet and how he was going to fix it. I had no clue about the technical problems that were going on but he helped me to... See more

The lady who came to fit the broadband was on time, professional and friendly. She left no mess and checked I was happy where she was placing the box on the wall. She also showed me outside (at m... See more

Unfortunately I cannot yet see an advantage to this fibre installation. Not seeing any difference to what I had previously which worked just fine. I have been left without being able to connect my cct... See more

Mathew and his colleague did some work for talk talk today.Arriving on time, they were very pleasant, efficient and extremely polite. Work was carried out efficiently and left everywhere clean and ti... See more

From the phone call to say engineer on way to the installation Mathew was very understanding and listened to my questions, which he explained fully. Very tidy worker. Before leaving made sure the equ... See more

Our engineer from Bt arrived on time, his approach was easy going, putting me at ease. He was knowledgeable and determined to ensure we got a good service. He was tidy and cleared up after himself.

Excellent experience of external work on my Broadband connection. The work was undertaken in two phases, inside and outside my property. The analysis of the issue and the work to remedy it were expert... See more

Emma arrived on time, she checked everything to determine my fault, and had to climb the pole out back to sort my connection. She also helped my reconnect my Sky Q boxes, which wasn't part of her duti... See more

The engineer arrived on time, was friendly and professional. Took me through the process and all internal + external work completed was very tidy. Phone call the day before was helpful to confirm the... See more

Everything went well with the service. Until another firm came for the final fit of connecting WiFi and phone. Then it went a little pear shaped. In our opinion. Out side box kept with screw not tig... See more

Proffessional, thorough, kind and respectful. Lee was superb! He identified not 1, not 2 but 3 faults and made sure he addressed them, tested them twice and ensured I was happy before he left. Honestl... See more

The engineer Zack was spot on. Knowledgeable, kept us informed on what the problem was and how he was looking to resolve it. Extensive testing to check it was working and subsequently took a call afte... See more

James was efficient, professional and approachable. He did an excellent job of running full fibre cable to the required location in my house. He then set up router. I now have around 74Mbps download a... See more