Kit

Whilst the objectives of this organisation are probably noble, the outcomes are poor for consumers. It is often difficult to check on whether a contractor is Hetas registered because they often operate under trading names which are different from registered names. And when you do find the contractor, they don't display the registration number on the listing so you can't check.
My recommmendations to Hetas is that they should not just list the names of businesses alone. They should list individuals by name and their registration number, and they should compel trade members to show their registration online and on their correspondence / invoices.

I am trying to report my father's death. I cannot tell you what a nightmare it is on your website. First of all, the field for the first and additional names is limited to a number of characters despite the fact that the field has plenty of room for extra characters. Secondly there is nowhere that you can feedback a deficiency like this. It keeps trying to anticipate what you want to say, and therefore leading back in a loop to pages that did not sort the problem before. So finally, submitted the form and received an acknowledgement which does not even include the deceased's surname and only 90% of his first names. Then you get an auto-acknowledging email with no copy of what you have stated so I can't check if I got it wrong or not. Utterly infuriating not to be able to complete the form correctly first time, and so frustrating not being able to tell them what they have got wrong without being straight-jacketed into a complaint system of sorts which does not resolve the problem, and clearly is designed so the company never really has to deal with a punter's problem or be aware what they really think. As a Customer Experience it is really BAD.

I am really delighted with these leather Chukka boots. I had been looking for leather lined boots but they were all 3 times the price And not quite the right shape. For the price, I decided to give these a go. These are wide fitting and comfortable and although they are not fully lined they definitely keep my feet warm in winter and look right! Thank you.

This was purchased as a present for my mother. It appeared to be well made and as described online.

These guys are very good and the wood is really dry. They offer very good value and deliver very efficiently.

Lovely healthy blood orange tree arrived just in time for Christmas. My only observation was that I understood the p&p was much quicker and was surprised when the order confirmation said 7 days. Fortunately, I had ordered with enough lead time so all good.

Good website; good communication and product arrived very quickly.

I have used Asda Tyres many times and always been happy with the service. However, having changed my car, and having no spare tyre, I assumed that I needed run flats so ordered these. Fortunately the tyre fitter informed me that I had purchased the wrong tyres as my car was not designed to use run flats (like a lot of modern cars, it provides a temporary foam filler (which then rights off the tyre even if it could have been repaired). Ultimately the purchase of the wrong tyres is my fault, but I do think the Asda Tyre website could have identified that Run Flats were not suitable for me vehicle. The refund process was very fair and efficient so no issues there.

Job done all good

Nacima Farah was very efficient and helpful. The problem was resolved quickly. Thank you

Very efficient - delivered very quickly.

Easy sign up. I dropped in for a helpful tour around the facility by the Manager. Now just got to get started and use it!

Very quick and easy online purchase process. Good value compared with Hire Car own version. Did not need to claim so can’t comment on the claim process.

The service was generally 1st class. The order and delivery process was extremely efficient. My only quibble is that the website could have been more helpful in explaining the various accessories and the consequences of fitting them. For example, the fitting of the direct air feed kit is almost always going to 'push forward' the position of the woodburner so that you will need an offset connecting flue rather than a straight one. It should tell people at least to consider this when ordering.

We are still waiting for the woodburner to be fitted so can't yet comment on the performance of the unit but excited to see it working soon!

This is a large well run organisation. Aryan was very helpful and everything was explained so that expectations were met at every level. Very pleased with my Honda CR V.

Good value comprehensive multi trip insurance easily arranged.

They are quick to respond and keep the costs down.

We receive a dual energy supply from this company. I have no problem with this but for a company the size of EDF, this is not rocket science. My issue is that they keep writing to me to get a smart meter installed but even if I click to book instantly on receipt of their email, there is an automatic message saying that they are booked up and to try another time. I feel that the company is obliged to tick a box stating that they regularly offered their clients the option of a smart meter whilst knowing full well that there is no appointment available which is utterly disingenuous. 'Either you have available appointments or you don't: don't imply that you do when you evidently don't!'

It is also difficult to go to their website and report this to anyone with any influence to get this changed.