ReAssure logo
Visit website

ReAssure Reviews 

33,741
•
TrustScore 4.5 out of 5

4.3

Insurance agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, patient, and knowledgeable when answering complex questions during phone calls. People truly appreciate the prompt call answers, efficient everyday support, and the clear guidance provided by the customer service team. Reviewers often express gratitude for the comforting and reassuring approach. However, some people mentioned that trying to get in touch with them can sometimes feel quite time-consuming and difficult. A few reviewers also noted experiencing frustrating communication delays, prolonged unresponsiveness, and receiving conflicting information regarding their pension queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are friendly, patient, and... See more

Service

People report ambiguous experiences with service, reflecting a wide division among customers. On one hand,... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding how quickly issues are... See more

Customer communications

Users describe ambiguous interactions with contact methods, noting that while phone support requires multiple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly, professional and helpful telephone customer service. But after having docs for some time requested the docs again! Still waiting for payment. Does it really take so long to pay anybody their... See more

Company replied

Rated 5 out of 5 stars

Very impressed with service. Firstly I got through really quickly - such a surprise as I expected to be hanging on for ages. Gail was brilliant - answered absolutely every question and explained her a... See more

Rated 5 out of 5 stars

I was very anxious about phoning ReAssure because I don’t really understand how pensions work but from the moment Rollo Sheridan answered my call I immediately felt relaxed. He was so friendly and ver... See more

Rated 5 out of 5 stars

I spoke with a young man called David who was very helpful. He was clear about the policy and as I am 90 years old I do struggle a bit with modern technologies and he spoke a liitle louder as I exp... See more

Company details

  1. Insurance agency

Information provided by various external sources

ReAssure is a leading closed book consolidator of life and pension business.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(33,741)

3,907 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very helpful

Very helpful, went through step by step what i had to do, listened to my querie, explained what would happen afterwards

7 September 2026
Unprompted review
Rated 4 out of 5 stars

Rollo Sheridan

This experience is only referring to my contact with Rollo Sheridan, he was very helpful, directed me to the place I would find some helpful information. Very knowledge and was prepared to listen to my query.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking!!

Absolutely shocking!!! DO NOT TRUST THIS COMPANY. I tried to take a small amount of money out of my account. That was two weeks ago and excuse and excuse as to not pay my money. I HAVE SENT EVERY SINGLE DOCUMENT THEY REQUEST AND I STILL HAVE NOT THE MONEY

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Can't track old pension

I had a pension with Old Mutual Wealth which everything I can find tells me was taken over by ReAssure, I have contacted them several times asking them to track this pension, but all I get back is a letter saying my L&G Life Assurance policy was cancelled before it was transferred to them. I have now logged this as a complaint and am waiting for a response.

5 September 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Tried calling the Romford team. Appalling bereavement customer service. Telephone system that gives a strong impression they just don't want to talk to you. 4 mins 35 second before any option to choose. Then waited 18 minutes with no answer. No option for a call back. I lost the will to continue.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great support

The Support from the agents has been wonderful!

Meg and Nathan were brilliant! especially Meg who stayed in contact with me and kept me updated as much as possible.

Great company higher recommend🫡

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Gail was excellent

Gail was excellent ! thanks for being efficient, intelligent and informed - and for being empathetic to my situation .. appreciated

3 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look