Norton Way Group Reviews 

This is positive feedback for the car service department at Honda Norton way Chiswick . I was greatly assisted by the service reception manager Stacey Harding who ethically professionally helped me on two occasions recently in person and via email regarding my car.
I have also been assisted by other members of staff who have also assisted me in exceptional customer service ways over time as a long standing client which I am very grateful for. This is one of the main reasons I will remain a long standing Honda Chiswick client. I highly recommend Honda Chiswick and send the most genuine wholehearted appreciation to all members of staff again. NJT.

I bought a new bike from Honda Chiswick last month. This is my Third bike in 3 years. I have to say that the experience at Chiswick was way better than any previously. The team were awesome and went far beyond that which I would normally expect. From the seamless completion of the paperwork, to the follow up messages at all times of the day and evening. There was always someone available at the end of the phone. Dean and Dan were outstanding. I even had to drop off a part that I wanted fitting and another member of staff, Frankie met me at McDonalds at the top of the M3 to gat this at 7 o’clock in the evening. Even the technician Liam was available for advice about swapping parts from my part exchange bike onto my brand new bike. All in all you won’t get better service anywhere. Well done gents. Professional, friendly, helpful. Brilliant.

We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and information on both cars. As a result we purchased a car and pat exchanged my existing car. As a result of the service we recieved
I can't praise enough this dealership. We would recommend this dealership to anyone.

We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible.
Thanks again.

Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am being pressured into accepting it back. I am willing to pay more money to get another car as this is a common fault with the jukes. I just keep getting passed around and getting no where it’s very disappointing when you have spent £18000 on a car

Although in the end I couldn't find the car I wanted, I would thoroughly recommend this dealership, from the welcome from the highly professional and friendly receptionist, to the sales service I got from Simon A. Very knowledgeable, helpful and efficient.

Be careful handing over a deposit!

I went to see a one year old Qashqai which was reasonably priced. Had a positive experience with the sales person who took my wife and I on a test drive. We checked the cars details, decided to buy it and put down a deposit. I later found they had made a mistake on the description for the car. It turned out to be in the Luxury car tax bracket, £640 per year, rather than £200. So I cancelled the order. Despite chasing several times to have my deposit refunded, only to be told it had been. I'm still waiting 3 weeks later. Holding on to my deposit has completely altered my experience of the dealership and I'm very disappointed in them as a result. Be very careful when handing over a deposit, you may have a fight on your hands to get it back.

Took my car for a service . Greeted by the lovely jo. She was professional super friendly and made sure I was ok as I have mobility issues. Thank you.

Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many promises and excuses, and calls not returned. The money is supposed to be refunded on collection. It's now over 2 weeks and still nothing. Zaman is at least following up from time to time, which is more than anyone else seems to bother with. Follow up - Zaman managed to sort out the refund, for which I am very happy. He called to follow up several times until the money arrived, and also sorted me out with a boot floor mat as an apology. This is excellent customer service, and I'm happy to revise my previous star rating. Can't quite give 5 because of the problems, but 4 is well deserved for fixing them.

Had the first KIA service today for a new car , when we had a Toyota Rav 4 it always came back washed and vacuumed so a bit disappointed that no cleaning done.

Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you especially to Daniel.

Never take your vehicle there the don't respect staff or customers managers are bunch of miserable actors that worried about what they are going to have for lunch

Having contacted Norton Way, Letchworth Honda plus three other sites I was directed to and then somewhere in the north, basically given the run around I called on my experience of fifty-five years in the industry, some actually with the Letchworth dealership, and used a new tact, instead of talking to robots, some of which purported to be human, I took the advice of an old Honda UK colleague and called the Chiswick’s site.
Total change of attitude, I spoke to Stacey H who could not have been more helpful, with her extremely professional advice I was able to gather the history of my daughter’s CRV and advise her on service scheduling, the sad part is, she is eighty miles away from where my daughter lives. In conclusion Stacey H should be promoted to head of group front of house training!!
THANK YOU STACEY

Disappointing Experience with Honda’s Sales Department

I recently bought a vehicle from Honda’s Chiswick dealership, and I feel utterly deceived. I was promised four complimentary services but received only two, with the remaining services now costing me extra.

When I addressed this with the sales team, I encountered a shocking level of arrogance. They dismissed my concerns, suggesting I should have read the fine print more carefully. Tharu, the business manager, was particularly rude and indifferent.

The service team even confirmed that I’m not the first customer to face this issue—many have experienced similar broken promises. It’s clear that Honda Chiswick prioritizes sales over customer satisfaction.

I will never return to Honda Chiswick and strongly urge potential buyers to think twice before trusting their promises.

After reading some of the negative reviews about this company I thought I should leave one as I had a different experience. From the beginning to the end Chiswick Honda MOTORCYCLES have been great. I dealt with Daniel who was very friendly and helpful and I placed a deposit on a motorcycle without viewing it due to long distance. 10 days later I decided to cancel my order through no fault of their own. I requested a full refunded and explained the reasons why, expecting this to be a struggle, and they agreed to my refund. Within five working days the full balance was refunded to my account. I can only assume each sales circumstances are different so in some cases a refunded isnt available however in my case they were great. Well done and thank you!

Had a fantastic experience with Kate Humphrey. She was very informative and really lovely. I was a bit nervous on the test drive but she made me feel totally at ease and reassured. Thank you for all your help

Good service but not 5 star.

Amazing service can not fault the guys here, Especially Jay & Harsh both helped and guided me through everything,, highly recommend kia service to anyone!!

I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which were not disclosed in the advertised price.

This is my second bike purchase from this dealership, and I have never experienced anything like this before. The lack of transparency regarding these extra charges was very disappointing.

The reason I am leaving this review is to warn other customers: before visiting the showroom, make sure you fully understand all additional costs and fees that may be added to the advertised price. My experience left me feeling that unnecessary extra charges were added without being made clear beforehand.

Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dealership and i love how everyone is so helpful polite you are always in great hands.