United Kingdom
Review of iRobot
good product until goes wrong. terrible customer service. can't email never mind speak to someone. all through bot. then says someone will contact you. they don't. product still under warranty but useless if you can't contact them. have two irobots. won't be getting a third
Review of Purely Pets Insurance
Have been with Purely Pets for many years with multiple pets. Some unfortunately had many claims (and died in some cases). Purely Pets have always been excellent and made a stressful and upsetting time easier by not causing extra stress/problems.
Reply from Purely Pets Insurance
We appreciate your long-term loyalty. We are so sorry for your losses, and we're grateful we could provide support during those difficult times by ensuring a smooth process. Thank you for sharing your experience.
Kind regards
Jemma
The Purely Pets Team 🐾
Review of Proovia Couriers
Really poor experience. Delivery men spoke limited English. When arrived kept saying ‘too much’ but unable to say more. Wanted to leave items on doorstep despite having paid extra for delivery to room of choice. Unable to get two items upstairs. This might or might not be possible, but they didn’t show much interest in trying different ways. Had chosen company as a private individual after multiple good experiences of having used them through the courier of choice from online traders etc. Maybe that’s the difference. I should have gone with Shipley who quoted half the price.
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience.
We understand your concerns regarding communication and the delivery process. This is not the level of service we aim to provide.
We will pass your feedback to our Quality Assurance team, who will review the order and investigate whether the service was carried out in accordance with our workflow and agreed terms.
Yours, Proovia Couriers
Review of Proovia Couriers
Mocanu Gheorghe driver.
Really helpful driver and delivery. Polite. Respectful of property. Happy to move to room of choice. Very pleased. Thanks
Review of IMO Car Wash
Quick service. Pleasant and helpful staff. Good car wash.
Reply from IMO Car Wash
Dr Scotland,
We appreciate your positive feedback! We're so glad you enjoyed our quick service, helpful staff, and the quality of our car wash. Thank you!
IMO Car Wash
Review of Sarah Raven
Am a long term customer. In recent years multiple problems with deliveries. Understand that they are needing to be profitable, but get the impression that they are using the cheapest delivery method (have had more than one order go missing) and virtually impossible to find telephone number or email to get in touch with them. Their items are lovely and of good quality. Customer services usually very good. However, it has become an unenjoyable shopping experience which is a shame.
Reply from Sarah Raven
Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Review of Ovenclean
Good service. Oven is like new. Very clean and non smelly cleaning. Very pleased.
Reply from Ovenclean
Thank you so much for your kind words. You are a valued customer of Ovenclean
Review of Emma Bridgewater
Yet another substandard item sent to me. Chipped. Asked for replacement. Have to arrange to send in damaged item and then they will replacement. Love EB goods but hate their quality control and customer services.
Reply from Emma Bridgewater
Good Afternoon,
We are very sorry to hear of the issues with your recent order, and do fully understand the disappointment caused.
We can see that our Customer Services team have since been in touch to discuss this further and hope that the resolution offered was to your satisfaction.
Our customer experience is very important to us and we hope that we can regain your confidence in us, in the future.
Kind Regards
Emma Bridgewater Team
Review of Yodel by InPost
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Evri
Review of American Express Global
Absolutely terrible! Had AMEX platinum card since October 2022. Since then have had multiple fraudulent activity on my account. All from the US whilst I live in the UK. This has required my card to be cancelled and sent out a new one. Not very good if use your card day to day like I do. Would like to close my account if possible but unfortunately this would mean I would lose the cash back I have earned (which was the only reason I went for this card in the first place). I have never experienced anything like this before.
Review of Evri
Review of Turtle Doves
Review of Sportsdirect.com
Review of Bloom & Wild UK
Beautiful flowers delivered promptly. Sent as a gift. Recipient very happy. Thank you.
Review of LOOKFANTASTIC
Very easy website to use. Good prices. Arrive quickly. Thanks
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Review of Suttons
Reply from Suttons
Thank you for your review. We can see that all items on your order number SO7432607 have now been despatched and are on their way to you. We apologise for the delay, as with most live products there can be some delays due to weather and growing conditions.
Review of Wolf & Badger
Review of HeritageOfScotland.com
Review of Crocus.co.uk Ltd
Plants arrived looking ok but were dead within weeks.
Reply from Crocus.co.uk Ltd
Good morning,
Thank you for your feedback and we are sorry to read plants have died. Please contact us at customerservices@crocus.co.uk providing a photo of the affected plants the way they arrived so that we can look into this for you.
Kind regards,
Customer services