iRobot Reviews 

Extremely Disappointing – Faulty Robot and Non-Existent Support
I used to be a huge iRobot fan and loyal customer. My first Roomba was excellent — it worked perfectly for years. I recommended the brand to everyone: family, friends, and even strangers in stores who were debating which robot vacuum to buy. I genuinely believed in the product.
Unfortunately, my most recent purchase has turned into a nightmare. The robot stopped charging within the first year. I was asked to send it back for repair, which I did. It was fixed and returned to me, but the problems continued. Now it charges but does not work at all. It also makes a horrendous noise when trying to start up.
I contacted customer service again. The representative asked me to send it back once more. I explained that it had only just been returned, that it’s not a small item to keep shipping back and forth, and that I had just had an operation and am still recovering. She said she would open another ticket and that I should wait. That was the last I heard.
For a company with such a strong reputation, this level of repeated product failure combined with zero follow-up support is ridiculous. This robot has been nothing but a waste of my time and space.
I’m very disappointed. I hope iRobot steps up and resolves this properly

My robot broke down a few months after purchase, well within the warranty period and 6 weeks later it seems as far away from being fixed as ever. Customer service take a week or more to answer any emails want mor photos, more info, then finally say it needs to be sent to them to be checked- no suggestion they supply packaging and not even sure they don't expect me to pay for the shipping. I query that and-surprise- silence for the last week. Product might be good (when it works) customer service is appalling.

Purchased 18 months ago and nothing but hassle. Constant faults on app saying bin is full when it has been emptied. Water tank needs filling, it is full etc.
We set the robot to clean the kitchen one day and the cable sparked. The machine no longer works and smells. We have contacted the manufacturer numerous times and received inappropriate responses as in “it’s the way we have plugged it in.”
This has continued for months without a viable solution to get the machine working, although it is still under warranty. Don’t buy this product. It cost a lot of money and never really worked properly and customer care is nonexistent.

Bought a vacuum/mop combi and it never worked properly. It came up with an error message every time I tried to use the mop function and never completed a full vacuum / mop of my flat without developing an error. Three months after purchase I received an email saying an error had been found with the model of Roomba I had bought - I was given a link to fill out my address to be sent a repair kit. The repair kit never arrived. Couldn’t get through to anyone on the phone. Got a response on email asking for proof of purchase even though they had reached out to me to tell me I had a faulty product! Eventually they agreed to look at it if I sent back the Roomba at my own cost, which I did. They refused to refund me for the faulty product and instead offered a replacement. They weren’t able to offer a like for like replacement as the black model had sold out but still refused a refund. Have now been emailing with iRobot for over 2 months to try to get a refund and they just say they are looking into it. Will now escalate through UK Trading Standards and other public avenues. Avoid it this company at all costs.

How I wish I had read the abysmal reviews here about Irobot before I purchased their product. My experience resonates with so many of the negative comments here.
There were multiple issues with my robot puchased in May 2024 and in March 2026 they accepted it was not functional and offered a different model robot which I accepted. This also had multiple problems and eventually I was advised the location for the base unit was not suitable though it complied with their published advice for the previous robot. They also said it would not work on dark floors though again this was not stated when I made my original purchase. So I have wasted £800 on a non functioning robot which did not work well before the 2 year warranty expired in May 2026. I agree with the comments about abysmal customer service, slow responses which don’t solve anything and use up your warranty time. I completely agree with the advice not to purchase anything from this company.

I haven't given 5 stars only because we experienced a few technical issues with our robot. That said, the customer service has been outstanding throughout—always helpful, responsive and reassuring. Despite the occasional technical hiccup, I wouldn't hesitate to buy from iRobot again because I'm confident that, whatever the issue, they'll do their best to resolve it quickly and professionally.

After a month I have still not received my order which was lost in transit, most likely stolen by the courier who could not provide proof of delivery. Despite countless messages and calls to customer service I am just being fobbed off with ‘we are looking into it’ rather than just sending a replacement. Massively regret ordering from this company now.

Was having issues with an old account and both their website and app being broken once I logged in, customer service was less and useless clearly just trying to kick the can down the road with useless suggestions. I have since made a Right to Erasure Request under GDP.

I recommand people avoid using this company!

My order has been shipped to somewhere else and I contacted a customer support again and again but I cannot reach a customer support. they hand up after a while. Scam!! Refund my money.

This is a terrible company with a terrible product. The customer service is awful and laughable. Same questions asked over and over and over again 🥱. Yet no real ACTION 😡. Please do not purchase any products from this company. Their robots break down in short order and trying to get it sorted out is a complete joke.

The Product itself works quite well, however the app isn't great. I needed some new bags, so clicked on the how to on the app, got directed to the website and the bags. Unfortunately, the link directed me to the wrong bags for my unit even though they are fundamentally identical ( it doesn't recognize the bag). I contacted customer services and highlighted the issue and requested they send replacement bags. They refused saying I'd need to return the bags purchased and kind of intimated that it was my fault for buying the wring bags! They still haven't fixed the link in the app and I'm dreading if the unit actually has an issue as the CS is slow and unhelpful! My advice is to stay clear and buy a Shark!

good product until goes wrong. terrible customer service. can't email never mind speak to someone. all through bot. then says someone will contact you. they don't. product still under warranty but useless if you can't contact them. have two irobots. won't be getting a third

Bought an 205 robot in april 2026 there is no one day that i tried to use the robot without encountering issues, the robot just stopped working randomly, shows 37% charge even when charging on the dock, gets noisy like a car when is overheating and do not able to operate with Google assistant, reset it two times already and worked for a day and went back to not responding again, I contacted I robot several times and they keep asking same questions, I sent all they ask for with videos but after the send emails asking the same all over again, the phone help is just as bad as the email help. I’m on the que on the phone as I’m writing this review for 27 minutes now, I would not recommend this company as if problems arrived they just keep playing with you in circles!
Update: phone call the lady told me they have not received my emails or videos but on my phone showed as sent!

The vacuums are prone to not following instructions and can either sit there, stuck but wheels still turning damaging your floor & carpet. Their customer service is deliberately evasive, they keep sending you in circles with their lines of questioning, repeatedly over a period of months as it takes so long to get a response. Constantly asking the same questions, serial numbers, date of incident, photos etc. All of which they already have. It's a deliberate attempt to tire you out so you give up.

The robot was great value for money. Delivered on time and does a good job

I am absolutely appalled by my experience with iRobot and their so‑called customer service.
I bought a Roomba in July 2025, spending hundreds of pounds on what I thought was a premium product. Within months it became faulty and has been effectively unusable for a long time. Six weeks ago I contacted iRobot, well within the warranty period, expecting a prompt and practical resolution.
Instead, I have had no meaningful help whatsoever. I’ve been asked repetitive and irrelevant questions, and despite following all instructions, the robot still does not work. I’ve had no repair, no replacement and certainly no refund. The end result is that I am stuck with a very expensive product that simply doesn’t function, and a company that appears entirely unwilling to rectify the situation.
For a £500 device, this level of service is completely unacceptable. I would strongly discourage anyone from buying from iRobot until they start honouring their warranties and taking responsibility for faulty products.

★★★★★
1 / 5

Defective product, misleading support, and zero accountability — avoid unless you're willing to fight for a refund

We purchased an iRobot device and it failed on the very first use — it simply would not clean, displaying a persistent "bin full" error despite normal conditions. This wasn't a case of getting used to a new product; it was clearly defective out of the box.

We reported the fault immediately through the iRobot app, assuming this was the right way to raise a support issue. What followed was deeply disappointing: the app responded with generic FAQ replies and no actual support, effectively stalling us past the 28-day return window. This feels deliberately designed to exhaust customers before they can exercise their right to a return. By the time we realised no real help was coming, our return window had closed.

We have since attempted to resolve this through multiple channels — direct communication with iRobot has been evasive, inconsistent, and frankly exhausting. The only time we received any meaningful response was after posting a public review. That speaks volumes about how much they value private customer complaints versus their public reputation.

We have now escalated to our bank to pursue a chargeback, and iRobot has still not engaged constructively — leaving us with a defective product we cannot use and a company that will not collect it. Legal action may be the only remaining option.

Warning to prospective buyers

If you buy an iRobot product and experience any issue at all, bypass the app entirely and initiate a return immediately — you have 28 days and the clock is ticking. Do not trust the in-app support system to resolve your issue in time. If you miss that window, getting resolution becomes an uphill battle.

Does not hoover very well. Leaves bits all over the floor. Floor excessively wet when mopping. Not satisfactory at all.
Not worth £700.00

A very frustrating initial setup. This is not for people who cannot setup a dedicated WiFi SSIDs for it.

Virtually all modern devices including IoT (Internet of things), are able to associate with dual 2.4/5GHz WiFi band steering WiFi with WPA2/3. The Roomba Mini will not (this was confirmed when support eventually emailed me back). If the perspective buyer uses, for example, a Sky router - you are out of luck. I was fortunate that my APs allow multiple SSIDs and I could setup a dedicated SSID - 2.4GHz, WPA2 ONLY.

I work in IT - do not rely on support to guide you through setting up a WiFi router.

Just also had a frustrating time with first line support - Mini would not resume intensive cleaning after charging properly - no idea.

Cannot setup new routine on iPhone app - have to use an iPad.

It does work reasonably well, just extremely poorly executed with an obvious lack of user acceptance testing.

before purchasing I spoke to the customer service team to help me choose a product. They said that if I wasn't happy with my purchase I would be able to return it within 30 days so I went ahead and bought a Roomba Max 705 Combo robot+Autowash dock. I was excited for my order to arrive as I had been looking at getting one for a while. When it arrived I was very disappointed as it came without a UK plug. I got in touch with an agent fairly quickly and they sent out the correct plug. Upon using the vacuum and mop for a few days, the vacuum has got blocked and the eror code took lots of attempts to clear on the dock, it has mopped the whole rug in my hallway, scratched my kitchen barstool bases, rubbed along my 5 month old 100% wool living room rug and now I can see threads on the sides along with mopping the edges from when it leaves the tiles to the rug, leaves great big clumps of fluff all over the place every time it vacuums, and theres a message on the app that says my Roomba needs a fix and to click on a link to confirm my address for what I presume is a spare part - the link does not work. Needless to say I am not happy. I have tried to email, online chat (advisors pickup the chat and as soon as I say I want to return the product they instantly leave) and currently I'm on a call where I've been waiting for 40 minutes to speak with an advisor.

DONT buy this robot. the customer service is absolutely shocking.