Roomba Reviews 

Unfortunately I CANNOT recommend any product from this company. They continue to make products that half work and leave it up to the customer to troubleshoot and modify there products to get them to work.
The suction of the vacuum is low leaving dust. The drum brushes get cut by long human hair and have to be replaced regularly. And the spinning tri/brush snapped in the screw hole effective destroying the entire brush.
For the price you pay for this equipment it actually adds time to daily cleaning with how much you have to troubleshoot the Roomba. Save yourselves the massive headache and skip any product from IRobot

robot worked for 3 months until roomba did an app update. then it wouldn't connect and it did nothing.
contacted customer services, they have asked for numerous pictures, which i supplied, only to be asked for more, which i also supplied. the 8 th email has asked for the same pics again.
they are refusing to resolve the issue so i have to go to trading standards.
stay away from this company.

getting set up to use a vacuum requires a complicated password. That is just the beginning of the frustration of ownership of this nightmare. Who thought this was a good idea to create a vacuum that is so complicated one is ready to return it before its even used. Yep, its going back.

$800 down the drain! I received the roomba j7 plus as a gift. It has given me nothing but headaches. It never cleans properly. It doesn’t vaccuum properly. I have to reboot it constantly! I always clean it out after every job and nothing works! Save yourself a headache! I don’t recommend.

Do not waste your money on this Robot Vacuum Cleaner - It does not do the job - Terrible on carpet - We complained so bitterly over a 3 month period Roomba replaced it with there latest model - Still no better - Then we got the new Dyson Robot Vacuum Cleaner - OMG : This machine is just amazing - That's the make & model to buy - Do not waste your money & have a frustrating with Roomba - Dyson Robot Vacs is the future !!!

I contacted the company as the side brush kept coming off after about 9 months. I had already tried fitting a new one. They asked me to send a video of me fitting the side brush. When I said the file was too large to send they sent me a link for WeTransfer. I sent the video this way twice as they let the link expire after 3 days without opening it. When they asked me to send it a 3rd time I realised I was being fobbed off. The robot wasn’t working very well by then anyway, not charging properly and not returning to its dock a lot of the time. I always had roomba before for over 10 years but I won’t buy from them again now.

I purchased a Roomba 980, iRobot's top-of-the-line model at the time for nearly C$1,000. It worked flawlessly for years. Last month, without any prior notice to customers, iRobot quietly discontinued cloud services for the 900 series, rendering the app, scheduling, and all smart features permanently non-functional. The device can now only be started manually via the Clean button.

What is particularly troubling is that iRobot's own support staff were unaware of this change, it was only through my own research into error codes on iRobot's website that the issue was identified and confirmed.

When I raised this with iRobot's Escalation Management Team, the response was dismissive. I was told a replacement would not be provided, and, in their own words, "even if we did, we would replace it with the same model, so it won't connect anyways." I was then wished "the best moving forward."

This is a company that sold a premium connected device, deliberately withdrew the connectivity that defined it, failed to notify its customers. When pushed back on, they simply closed the door.

If you are considering purchasing an iRobot product, be aware that the smart features you are paying a premium for can be unilaterally removed at any time, with no compensation and no notice. Buy accordingly.

A very frustrating initial setup. This is not for people who cannot setup a dedicated WiFi SSIDs for it.

Virtually all modern devices including IoT (Internet of things), are able to associate with dual 2.4/5GHz WiFi band steering WiFi with WPA2/3. The Roomba Mini will not (this was confirmed when support eventually emailed me back). If the perspective buyer uses, for example, a Sky router - you are out of luck. I was fortunate that my APs allow multiple SSIDs and I could setup a dedicated SSID - 2.4GHz, WPA2 ONLY.

I work in IT - do not rely on support to guide you through setting up a WiFi router.

Just also had a frustrating time with first line support - Mini would not resume intensive cleaning after charging properly - no idea.

Cannot setup new routine on iPhone app - have to use an iPad.

It does work reasonably well, just extremely poorly executed with an obvious lack of user acceptance testing.

Dont buy. The vaccum is programmed to die after 2years. Errorcode 11. Battery replacement

Incredibly disappointing Roomba 405 plus

Just a TRASH.

Nothing works.
Navigation problems.
Battery problems.
After sales problems.
Design and software problems...

Terrible company, rubbish product. DO NOT BUY A ROOMBA.

We spent £350 on a Roomba and it is hopeless. It won’t work properly as it says that there are objects in its way when there aren’t any.

Try claiming on your warranty and you’ll see how effective their customer service team are at treating you like an idiot, fobbing you off and taking over a week to respond.

AVOID, AVOID, AVOID.

I purchased a Roomba and had nothing but problems.
There was only 1 time when the unit charged to 100%. The Roomba service was the absolute worse to deal with. They had no answers and when contacting them everyone had a different answer. My robot would not hold a charge and this was only 2 months old. Roomba suggested everything under the Sun and after trying all their suggestions still did not charge to 100%.

It looked like the battery was bad and they wanted me to pay for a new battery in a new robot. I think this was on sale and was sitting around and depleted the battery so it would not charge to 100%.

I would NOT recommend buying a Roomba to anyone !

I love having a robot vac but this one sucks. It’s very stupid, doesn’t finish the room, and today all of a sudden it won’t turn off!!! Been waiting to have my help call answered for 20 minutes.

Do not Buy!!! This may be a practice close to a scam — meaning selling a product without providing any real after-sales or warranty support. I bought my device 10 months ago and the docking station has already stopped working. There is absolutely no way to contact customer care or support — none of the phone numbers or email addresses work, and I cannot reach anyone in any way.!

The app is a huge crap that grows in every update and the performance of the vacuum cleaner gets worse everytime. It is supposed to save time but it seems it's me who needs to spend my time solving problems with it. I don't recommend this brand at all.

The first roomba we purchased worked well for several months, it was such a time saver as I didn't have to vacuum. We have three dogs so there is a lot of fur. Then it stopped emptying into the bin, and eventually stopped working altogether. I wrote to roomba and they sent a new robot. Unfortunately it wouldn't empty either so we realized it was a dock issue.
Roomba then sent a new upgraded system that has been working great.
It did take some time to finally have a fully functioning unit again, but so far very pleased with the customer service.

After 6 months of J7+ ownership, I have had:
- Mobile app that did not work properly.
No response when I asked for help
- first 4 months it asked me to clean the charging contacts 2 or 3 times a week (now we know it was due to it being faulty)
- 2 months out of action while I waited for repairs. Constantly had to ask for progress updates. Dealt with 6 support agents.
- Warranty repair process was unprofessional: returned to me with missing parts. Software faulty so had to dismantle the product to remove the battery to reset it.

As medical students with little free time, my sister and I decided to treat ourselves to something that could save time and help us focus on our studies. We thought the Roomba Combo® Essential Robot would be a smart investment. Instead, it’s been the biggest inconvenience and disappointment we've ever experienced.

We’ve owned robot vacuums before — including a Eufy RoboVac and a Deebot — and both were miles better than this. From the very beginning, this Roomba has been nothing but trouble.

It frequently spits dirt back out instead of picking it up, misses large sections of the area it's meant to clean (it does maybe a third of the job), and often just stops mid-task. When we try to resume the job via the app, it insists on returning "home" before continuing — which brings me to one of the most infuriating issues: *it can barely find its way back to the charger.*

Despite placing the charger exactly where the manual recommends, the Roomba can take up to an hour to return home — if it even manages to do so. Most of the time, it just dies somewhere in the house, and we have to go on a hoover hunt. This is a huge waste of time, which we absolutely do not have.

Even when the sensors and the charging contacts are clean, and we manually place the robot directly in front of the base station, it still turns the opposite direction. It’s baffling.

If the room is even slightly dark, the vacuum gives up and stops. If it goes under a bed, it just turns off. It constantly tries to push itself under furniture it doesn’t fit under — to the point we had to add physical barrier stickers to prevent it from trapping itself. And now, it’s even damaged our curtain.

The only redeeming feature is that it can mop and vacuum at the same time — but even that is poorly executed. After it “cleans,” the floor is still visibly dirty.

I’ve attached photos of the stickers we had to place, the dirt it spits out, and the curtain it ripped. Honestly, for a "smart" vacuum, this has been an epic failure. It's created more work, stress, and frustration than it has saved.

Do yourself a favor: avoid this model entirely.

I'm really enjoying the convenience and time-saving aspect of my Roomba. It's such a relief to have it handle the floor cleaning while I get other things done. For that alone, it's a worthwhile purchase. My one area for feedback would be the user interface, which could be made more intuitive for a smoother experience. The small mop feature has a limited space use.