iRobot Reviews 

Very poor customer service and accountability. The company has really gone down hill since I first used them.

20th November – I placed my order.

24th November – I contacted iRobot to confirm the delivery date. I was told the date on the order was correct.

25th November – The order was shipped.

25th November (Thursday) – I informed iRobot immediately that UPS had delivered the parcel to the wrong address. iRobot took no action and left me to handle all communication with UPS myself. UPS confirmed the parcel was delivered to the incorrect address.

26th November (Friday) – I informed iRobot that UPS had still not spoken with the driver nor collected the items from the wrong address. I completed all paperwork as required by your procedures, including having to handwrite a letter because a typed one was not accepted.

When I asked for clarification on iRobot’s process or protocol for resolving this issue, I was given vague answers with no clear next steps and no timeframe.

27th November (Saturday) – I received a delivery containing only a power cable. I provided photographic evidence showing the UPS driver, the parcel, and the incorrect address clearly printed on the UPS label.

1st December – I contacted iRobot again to provide updates and to seek clarity on how this situation will be resolved.

At this point, iRobot cannot provide a clear escalation protocol or timeframe to resolve

Irobot have been good with returns and fixing problems with faulty robots etc. Orders have been smooth too. They were always my go to company for cleaning robots until now. However, after placing an order, my partner and I realised that their website had automatically changed the billing information (we used one partner’s PayPal account on the other’s customer account). This was a work purchase, so we needed the correct billing details for VAT purposes.

We contacted customer service and were explicitly told that the billing information on the order had been corrected shortly after the purchase. However, it was not.

Because of the way their website works, and the incorrect information we were given, we didn’t cancel the order before it was dispatched. Now, the only “solution” they offer is for us to return the items at our own cost – which would mean losing around €50 in shipping fees.

We asked them to escalate this to their finance department and simply correct the invoice, given that the situation clearly stemmed from their system and their mistake. They have shown no flexibility and no willingness to put this right.

We’re leaving 3 star because we don’t think customers should be out of pocket for errors caused by the company’s website and staff, especially when correct VAT invoicing is essential for work-related purchases.

This company advertises on its website “responsive customer service” but I have not experienced this. There is a fault with my new Max 705 Combo and they have ignored my request to take it back. It’s now with the credit card company. If the company bothers to reply to my review please don’t ask me to contact customer service as it’s a waste of my time and pointless.

I purchased a Roomba Combo j9+ from iRobot UK and — regrettably — I’ve had a *persistent fault from day one*. From the moment it arrived, it repeatedly showed an “empty bin” or “bin full” error and failed to perform its core function of autonomous cleaning as advertised.

I flagged the issue with iRobot *immediately* (multiple times) via emails from several of my addresses (@outlook.com / @mac.com / @icloud.com)). The machine has not been put to meaningful use because the fault is so consistent, and your logs would show the repeated failed cycles.

Instead of resolution, I encountered:

* repeated requests from different support agents to do the same troubleshooting steps I’d already done,
* long delays and poor communication (“we’ll check and get back” that never does),
* iRobot falling back to its 30-day return policy despite the fault being present from day one and unfixable,
* no confidence in the product or in iRobot’s support. Given the time transaction, repeated contact and repair attempts, I believe the company is *in breach of my statutory consumer rights* under UK law.

I rely on my rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described) and note that when a fault exists from the outset and repeated repair attempts fail, the consumer is entitled to reject and receive a full refund. iRobot’s insistence that I first allow them to try repair again, or restrict refund to a 30-day window, is unacceptable.

Sadly, while iRobot may earn praise when everything works, my experience reflects a **systemic issue**: poor fault resolution, weak customer service, and increasingly **unreliable products**. If you’re considering spending ~£1,000 on one of their high-end robot vacuums, I strongly suggest you think very carefully and monitor the support responsiveness beforehand.

In my case: I am asking for a full refund, in writing, and collection of the unit. If you’re in a similar position — fault present from day one, multiple attempts to resolve with no success — this appears to be a pattern worth noting.

Very disappointed with the Braava jet and Combi.
We bought 2 Braavas ( I know we were fooled by the marketing!) and they worked on and off. To be honest when they work its great but they need A LOT of maintenance. Then in a moment of weakness ( Black Friday sale) we bought the Combi M10 and it's just been one thing after the other. The two mops just flash non stop on the big ring and I have trouble shot it so many time I could write the instruction manual. They are kaput!! Corroded I'd say on the inside.
The Combi's mop kept getting stuck as it would run out of battery when the mob was down and one day it caught itself on the charging station and snapped. So I am down 3 products and approx 1400.
I've tried Customer Service( I gave up ) but just get the run around. If anyone has any ideas on how to get some interaction with this company - if they are still in business- I would appreciate it.
Also if anyone knows of a better more reliable model I would appreciate the recommendation.
thanks
Lynn

Persistent faults reported under warranty. iRobot UK refused refund or replacement despite Consumer Rights Act obligations. Case now escalated to small claims.
I'd advise everyone to go for another brand of a vacuum robot.

Edit post iRobot comment on 11/11/2025:

I tried to follow iRobot’s suggestion, but their chat still doesn’t work (it’s never worked in my previous attempts) and I’ve just spent over 40 minutes on hold without reaching anyone.
My order number is 07622529; they already have my contact details.
I’d appreciate it if their escalation or customer-relations team could contact me directly to resolve this.

Id long wanted a robot vacuum and decided to take the plunge when I saw irobot's latest Combo 705C on offer. It's been really great so far. The set up was easy and Im not that techy and it's cleaning the floors really well. Really happy

I thought I'd give this product a try as iRobot offered 30 days money back but love it so much, I wont be returning. I run my robot everyday and its makes such a huge difference and saves me loads of time.

The iRobot was delivered in just 2-3 days and ready to be used. The App is user-friendly and the registration process was simple and straightforward. The iRobot vacuum the house as a proper cleaning service was doing it!

My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty — it was less than a year old — and was initially told the issue wasn’t covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model — one I would never have chosen.

The replacement performs poorly: it struggles to navigate, won’t connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.

It’s clear that both the quality of iRobot’s products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot — either their products or their support.

Fast Delivery, Well Built, easy to set up & use

We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.

A lot better than our original irobot.

Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!

the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job

Love my Roomba it really saves a lot of time out of my cleaning schedule.

Excellent customer service.
Problems dealt with expeditiously

It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.