Sportsdirect.com Reviews 

308,780
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 15,739 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform easy to navigate, appreciating the smooth ordering process and the wide selection of available products. Many people also mention that items are very reasonably priced, frequently discounted, and usually arrive well packaged and in good time. However, some reviewers were not happy with the external delivery service, noting that shipments were frequently delayed or completely lost by the courier. A few other people also felt that the standard delivery charges were quite expensive overall, while others experienced recurring issues with receiving incorrect item sizes.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service as some consumers praise the fast, well-updated... See more

Product

Consumers find product experiences to be mixed, as some reviewers express frustration with incorrect sizing... See more

Order

Reviewers express mixed feelings about their ordering experience, as some consumers highlight an easy-to-use... See more

Price

Customers had ambiguous experiences with price, often noting that while products themselves are well priced... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the fast delivery and excellent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Didn't like the delivery charges model. It feels very Ryanair to offer low prices through the SEO results then ramp up on delivery charge. The low price option was still 7-8% of item price and a week... See more

Rated 3 out of 5 stars

Bought a pr of trainers. They were faulty not SD fault. Took them back and were offered replacement, very good service. They didn’t have replacements in the shop, I said no problem just order me a p... See more

Rated 4 out of 5 stars

I ordered the "warm" trousers and was charged £4.99 for delivery, as I did not need, or want to increase the monitory level of my order. The order was acknowledged and given to Evri for delivery, whic... See more

Rated 4 out of 5 stars

The items purchased are realy good quality the only downside is the delivery charge even if picked up from store and the fact other companys i often use offer free delivery when spending over £25


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Activewear Store
  2. also in
  3. Camping Store
  4. Fitness Equipment Store
  5. Running Store
  6. Soccer Store
  7. Sportswear Store

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact us via Customer Care

Contact info

3.1

Average

TrustScore 3 out of 5

309K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(308,780)

14,762 reviews in the last 12 months

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Rated 1 out of 5 stars

Not Happy !

I was went to get my parcel on monday 2 Nov, I even paid extra , but EVRI have not delivered it and now its the 5th Nov , it was for my Grandsons birthday yesterday 4th Nov , EVRI cant explain why it hasnt come , I not happy about this ! If I was you I would change the delivery courier .....

2 November 2026
Unprompted review
Rated 4 out of 5 stars

GREAT FAST DELIVERY (BEFORE DUE DATE)

GREAT FAST DELIVERY (BEFORE DUE DATE), USER-FRIENDLY WEBSITE, BUT I HAVE A REAL ISSUE WITH THE RETURNS POLICY WHERE YOU CANNOT GET A REFUND, INSTEAD ONLY GETTING A CREDIT VOUCHER TO SPEND WITH SPORTS DIRECT, THIS IS THE REASON I VERY VERY RARELY BUY FROM THEM.

3 November 2026
Unprompted review
Rated 1 out of 5 stars

Humiliated at Leicester Store

Humiliated at Leicester Store - 52/56 Gallowtree Gate, Leicester LE1 1DA

On 5 Nov 2026 at 2:30pm, I went to buy clothes with a delivery backpack. I asked security if I could take it inside. She said NO.

I then asked if I could leave it outside while I shop. That was ALSO refused.

No solution, no respect. I felt embarrassed and insulted in front of other customers.

I have already sent a formal complaint. This store must train staff on how to treat customers.

Very bad customer service 😡😡😡😡😡

5 November 2026
Unprompted review
Rated 3 out of 5 stars

The most thing I don't like about this…

The most thing I don't like about this company is the delivery charges £4.99 and Evri charge between 0-1kg £2.70 why you do that that's only my issue, please lower your delivery charges to get more sales .

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Returning items are a nightmare

Returning items are a nightmare. I had bought two shoes and you delivery one of the boxes was damaged. The shoe inside was okay but however due to box being damaged I had created a return. Then to my disappointment just to return it is £4.99 when I also had to pay for shipping. This damage was not even due to me or being of something unnecessary. I then spoke to an agent who had given me a prepaid label for free return however they had picked the wrong shoe too return. When I then contacted an agent again they had said that I do not qualify for a free return and that the agent before shouldn’t have given me a free return. Due to this time was wasted and customer service did not do their job properly. Overall this experience was terrible and has deterred me from shopping here.

5 November 2026
Unprompted review

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