Suttons Reviews 

104,241
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 5,011 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the helpful customer service, noting that communications are professional and order updates arrive on time. Many buyers frequently mention that their plants arrive in good condition, well-packaged, and ready to thrive in home gardens. Some reviewers were not happy with unexpected delivery delays, which often left delicate plants severely dehydrated, wilted, or damaged upon arrival. Additionally, several people reported receiving poor quality items, dead plug plants, or crushed boxes that required extra care to recover. A few customers also mentioned frustrating experiences with missing items or order mix-ups that complicated their purchases.

What people talk about most

Product

People report ambiguous experiences with product, as some customers praise receiving healthy plants in... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the healthy condition and excellent... See more

Delivery service

Customers had ambiguous experiences with delivery service as some reviewers praised punctual couriers and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as while some consumers report that ordering... See more

Service

Users describe positive interactions with service, highlighting excellent delivery and professional support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased some plug plants (primrose, violas, and primroses) two types of which failed quickly. Suttons refunded me for the type out of stock and replaced the other with garden ready plants. Can't fau... See more

Company replied

Rated 4 out of 5 stars

The ordering and delivery systems worked perfectly and the bulbs were as ordered. Thank you. It would have helped if planting instructions were sent with the bulbs or perhaps a link to a website givi... See more

Rated 4 out of 5 stars

If you want me to give a review on 2 hanging baskets I ordered for my son,I was dissappointed to hear that the plants had dried out a bit.I don't know if that was because the plants were sent out in... See more

Company replied

Rated 3 out of 5 stars

My recent experience has been mixed with some plants meeting the normal high quality standard but some falling far below that. However replacements for the poor quality plants were delivered quickly a... See more


Company details

  1. Seed Supplier
  2. also in
  3. Garden Center
  4. Gardener
  5. Land Allotment
  6. Plant Nursery

About Suttons

Written by the company

Welcome to the official TrustPilot profile for Suttons

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable seeds and plants to fruit, flowers and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Flower Plants & Bulbs Flower Seeds
Join Our Gardening Club

Suttons Consumer Products

Written by the company

Our Guarantee
All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Suttons Delivery Information

Suttons 14 day guarantee!

All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days and we'll arrange a replacement or refund. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Contact info

3.7

Average

TrustScore 3.5 out of 5

104K reviews

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Asks customers to review

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How this company uses Trustpilot

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3.7

All reviews

(104,241)

4,838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I haven’t received my order

I haven’t received my order! I have used the query option on the website multiple times and sent inboxes via social media and got no response whatsoever. Tracking on InPost hasn’t updated from package being prepared since 1st October! Order placed end of September.

30 September 2026
Rated 5 out of 5 stars

excellent!

I have been a customer for several years and have always received excellent plants and service.

10 October 2026

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