DoorDash Reviews 

I wish you could give half a star cause DoorDash is absolute garbage. I paid for premium for dog knows how long and I was always stuck with cold food, late delivery and poor excuses and being run around. Screw DoorDash

EVERY time I've had a good payday and do a STUPIDLY EXPENSIVE food order online where DOORGASH is their delivery method IT FOULS UP!

This time the idiot left my food at the wrong hotel...FINALLY answered their phone and brought my COLD OPENED order to me 37 minutes late.

After the first foreign DOORGASH person took 15 minutes to tell me to call B.K. (who told me to call DOORGASH)...The second foreign DOORGASH operator FINALLY processed a refund!

5 BUSINESS DAYS LATER I'll have my money back...what an F'n bargain!

NEVER AGAIN WILL I USE DOORGASH!!

Being a dasher platinum status means nothing

never again

If I could give a negative review Door dash will negative infinity, I ordered Wendy's 9/3/2026 and never got my order. I called customer service wanting to check my order she said the order was delivered correctly to an address not mine. She said they only refund 8.00 out of 33.00. She stated the information reported to them was correct and there's nothing else she can do. I asked for a supervisor and waited for 30 minutes and more, and she comes back on the say she I have a supervisor. She's the pretend supervisor, same voice and all. I wish this company would go bankrupt, oh crooked people. I will write a negative review every day until I get my money!!!

I ordered Buffalo Wild Wings and Gringos, over $70 together. Buffalo wild Wings was having issues and over 30 mins after Gringos was picked up, dasher is still waiting for Buffalo.

I contact the app for help because the restaurant won't pick up aftwr 6 mins of waiting. Doordash said they'd cancel the order but no refund and did not care that the restaurant was unable to fulfill the order! Finally got cold food and canceled my doorsash membership for the LAST time. I have screenshots to back up their crappy customer service.

Just awful and garbage system.

They delivered wrong items with hidden and extra charges.

The customer services are even unfriendly and they actually do nothing with refunding for Their fault.

They rejected my several appeals.

I was charged twice for same order and I called and spoke to a "supervisor" and was basically told they don't see the charge on my account and call my bank . WHAT!!!????? MY BANK DIDNT TAKE MY MONEY IT WAS DOORDASH IM DISABLED CANG EVEN BARELY WALK TO MY BATHROOM AND I LIVE ON LIMITED INCOME. I AM BETOND MAD. $73 IS ALOT TO ME ... MAYNOT BE YO SOME PEOPLE I GUESS. DO NOT I REPEAT DO EVEN DEAL WITH YHIS COMPANY AT ALL .. FAIR WARNING ⚠️

If I could give zero, I would. The restaurant confirmed my order, then had the Dasher call to say they didn't have it. They told me to contact DoorDash. DoorDash said I had to talk to the restaurant. Then they canceled my order, and the system told me the $15 promo I used no longer exists because I used it on the order they canceled, so I can't get my discount back. They would only give me a $5 credit. Then they told me that if I wanted to cancel my year-long membership, it was okay because I had used their service 13 times, so I had "used up the benefits of being a DashPash Member."

Dont deserve any stars. You guys are literally scamming and stealing from people. I don't even use door dash and I got charged $96 for a doordash pass and they won't give me my money back. Tried to call plenty times and they keep playing games. The customer service is beyond rude and you can tell they think it's a joke. I'm beyond pissed.

Very bad app and orders automatically and no way to cancel even within 2 minutes. I reached out and they said they can cancel but will only get delivery charges back and not food charges very scary

Today for the second time I didn't receive an item and the company refused to refund my item
I've already canceled my service they are disreputable,i
Incompetent and customer service is completely and utterly useless!!!
I see a class action in their future!
THIS HAPPENS OVER AND OVER!!!

Low pay averaging 0.25 cents per mile in some cases and require 20 to 30 minute drives. A customer should also be notified how much a dasher will be offered for their order to hopefully increase chances of a tip. The combination of low pay per mile and average per hour is what attracts bad actors and the blame gets shifted to the customer instead of the company.

Pickup times are also bad. If it is at a murchant with a drive thru window you should pickup at the window. Nobody should be expected to dig through another persons food to ensure they have boneless instead of bone in wings for example. A restraunt is not allowed to operate without someone with a servesafe on duty. Dashers don't work for the restraunt so when they expext you to inspect food and fill drink orders this is bypassing such regulations and allows the restraunt to shift health code issues to a driver instead of themselves.

Order acceptance, cherry picking hurts everyone. Some sit and decline orders that don't fit their desired pay. Simply dropping those people into the "emergency only" driver class would fix most of that. If I accept and deliver 100% of my xxx orders per week I should get a bonus per order to average x.xx per mile and those who passed 75% of their offers should only be allowed to use the app if there is a shortage of active dashers.

Let me get ahold of the app and I will make sure the hard working drivers make their worth while the cherry pickers get moved off the platform all while making the company money and increasing its overall rating.

I put an a order for olive garden for my friends and I. Next thing I know the idiot drug addict dordash driver canceled it for be drugged up. Im a disabled veteran that has a hard time walking. I called and doordash did nothing. They just said they would relay my concerns. They hire the bottom of the barrel.

I placed my order around 1:30 and did not receive my order for more than an HOUR!!!! I only get 30 minutes for my lunch and can’t really leave. They made it so I can’t pick it up myself or cancel my order. So when I get my food (still never showed up and never was picked up) it’s freezing and nasty. Pissed off

Waited (in Fayetteville NC) over a half hour and got ZERO jobs. At 1:30 in the afternoon. No cheap ones, nothing. Not to mention getting a $.60 job during their 'BONUS' time 2 weeks ago. They used to be the best gig work around, as recently as last winter. Now they're too big for their britches.

I used them several times with very few issues; However, this weekend was my worst nightmare! I had a $50 gift card to use. They canceled the order, but took my money anyway, which is criminal. In addition, they knew doubledash was not available in my area which should have been indicated as an aside on their homepage. After an entire day of live chatting (truly no bs,) I received an additional $16 and change added onto the gc, back safely in my account. I wasn’t waiting 7 days! They are at fault! Ok, but no one could tell me why they were rejecting the order even without using double dash. Monday it grew worse now I spent all day and the better part of my night on the phone with at least 4 departments and I don’t know how many people. So now I’m truly pissed off bc no one knows wtf is going on there, and elevating a “specialized” issue means nothing since you are expected and must repeat the same story to each person as it is “elevated “ within the company to be resolved. I did all the trouble shooting they recommended plus I called my bank who reported they were not accepting my form of payment. That’s the message they received. The issue is still pending since it is Wednesday and an “engineer” was to phone with the final resolution along with access to use my last 9 days of DashPass along with the gift card, credit and future 30% off by yesterday. Is this joint serious? Their service is through AI until you request a live agent. Even then I question their validity!
Yesterday I spent a considerable amount of money with Uber Eats, which included a $20 coupon from using Instacart so often. They accepted my debit card, and they accepted Apple Pay! They were prompt, didn’t discriminate against me bc I used their coupon, nor did their merchants block my card on their app or with the Instacart app! I deleted the app! I will never use nor do I advise ever using their services especially if you are relying upon them to fulfill any type of commitment; they will fail you!

I have used DoorDash for years, but this experience has completely changed my view of the company.

I placed a Best Buy order through DoorDash totaling $3,524.74. The order included two MacBooks and accessories.

DoorDash cancelled the order. I did not cancel it. I never received the merchandise.

This isn't disputed. DoorDash's own app shows the order was cancelled, I received an email regarding the cancellation, and multiple DoorDash support representatives have confirmed to me that the order was cancelled.

Despite that, DoorDash has refunded me only $16.69 of the $3,524.74 charge, leaving $3,508.05 of my money outstanding for merchandise I never received.

I have now contacted DoorDash more than five times. The issue has been escalated repeatedly. Each time I explain the situation, the representative acknowledges that the order was cancelled, tells me it is being escalated, and I eventually receive another generic refund-denied email.

I am then forced to start the process over again with another representative who does not appear to have the authority to actually resolve a $3,500+ dispute.

DoorDash is citing Section 12(c)(i) of its Consumer Terms, which states that orders confirmed by a merchant may be final and non-refundable. But this was not a situation where I changed my mind, cancelled an order, refused a delivery, or received merchandise and wanted to return it.

DoorDash cancelled the order and delivered nothing.

What makes this even more concerning is that DoorDash's own published consumer guidance states that when an order is cancelled by a party other than the customer, DoorDash will ensure the customer receives a full credit or refund.

I have repeatedly asked DoorDash to explain the basic facts of what happened: Who cancelled my order? Was the merchandise picked up from Best Buy? If it was picked up, what happened to it? Why does DoorDash believe it can retain $3,508.05 for merchandise that was never delivered?

After more than five contacts and escalations, I still don't have those answers. I have generic denial emails and a $16.69 refund on a cancelled $3,524.74 order.

I understand that delivery problems happen. What is unacceptable is a company handling thousands of dollars in customer transactions without an effective escalation process for situations like this. A customer should not have to spend days repeatedly contacting support simply to recover thousands of dollars after DoorDash itself cancelled an order that was never delivered.

I am now formally disputing the matter with DoorDash and my credit card company and preserving the documentation of the cancellation and my communications with DoorDash.

I will update this review if DoorDash resolves the matter. Until then, I would strongly caution anyone considering using DoorDash for expensive retail purchases. My experience demonstrates that when something goes seriously wrong, getting access to someone with the authority to actually fix it can be extraordinarily difficult.

$3,524.74 charged.
Order cancelled by DoorDash.
Merchandise received: $0.
Refund received: $16.69.
Still outstanding: $3,508.05.
More than five support contacts and escalations.
Still no resolution.

For a company entrusted with customers' money and high-value merchandise, that is unacceptable.

Food from Arby's was cold nurse at hospital verified it sent picture of food and was refunded 4.oo off a 14cdollar order never again will I order from door dash sad customer aervice

The washer didn't speak English and he told me half the stuff on my list had been out of stock so I told him to refund the whole order and he called and told me I had to do it so I canceled and he got away with my groceries and doordash won't give back my money of $111! I am on food stamps with my 4 kids and just lost my car so I had to use this horrible scammed app. They took my money and now there is no where to get ahold of anyone over there. $100 from a family that works hard for it is A BIG LOSS. I GOT NOTHING. They took my money, my tip, and my groceries.