DoorDash Reviews 

Placed an order for Natural grocers via their website for delivery to my home. Some Doordash driver accepts the assignment, gets to the store then refuses my order ! Freaking rude ! Initially, they automatically just plugged in a 33% tip on the order...more than the standard 20% tip. I changed it and I think this driver, Rock, was too greedy to accept my order. People are too entitled these days. Be grateful you have a job, buddy ! You think I work to pay you a 33% tip ?? I don't, so be grateful for the standard 20 % tip I gave. Needless to say, this caused such a delay with my order that I landed up canceling it. Doordash is unreliable and, frankly, shouldn't be offered in my area at all !! If the drivers are too lazy to work, they need to find a different job ! And Doordash should do a better job in vetting their drivers so they can hire people who actually want to work, instead of drivers luke this lazy Rock.

I ordered two 12‑lb boxes of Dr. Elsey’s cat litter through PetSmart because I have a shoulder injury and cannot lift heavy items. PetSmart uses DoorDash for delivery, which is exactly why I chose delivery instead of going to the store myself.

When the DoorDash drivers arrived, both of them refused to bring the boxes to my door. They told me to come out to their car and get the items because they were “too heavy.” These were only 12‑lb boxes — well within what DoorDash drivers deliver every day. Because of my shoulder, I physically should not be carrying that weight, but I ended up having to do it myself.

After I carried the boxes inside with a hurt shoulder, one of the drivers came back to my door because they forgot to scan the receipt, adding even more frustration.

I contacted DoorDash, and they told me they couldn’t help because the order wasn’t placed directly through their app, even though they were the ones who delivered it. They said they would flag the drivers but offered no compensation or courtesy credit for the inconvenience.

PetSmart, however, was kind and genuinely tried to help. The employee I spoke with called me back a few minutes later to let me know she had contacted DoorDash herself and was escalating the issue to corporate. She did everything she could on her end, but since DoorDash handled the delivery, she was limited in what she could resolve directly.

Overall, this was a very disappointing experience with DoorDash’s delivery service, not PetSmart. PetSmart showed great customer care — the problem was the drivers refusing to complete the delivery properly.

I placed a order thru doordash for Laredo taco company and I had missing items on both of my breakfast plates...I called doordash they denied my refund which is a violation of the consumer protection act not renderi g goods you paid for and I also filed thru the FTC and the BBB..I will not be doing any business with doordash from this point moving forward I advise you to watch these crooks at door dash...I see why they 1.1 poor reviews that's bad and I see why they are trash I will dispute the charge thru my bank for .missing items I will get my money back

I will never use this service again. We were in Gatlinburg and ordered pizza from Mellow Mushroom with doordash saying that our order would arrive in 30 minutes. It was over 2 and 1/2 hours after we placed the order, our pizza arrived cold... with our driver claiming that he had seven other deliveries to make before he stopped at ours.

We ordered from Thai Hutt in our Suburb, checked and triple-checked the location and what we were ordering as per the menu. We opted for pick-up.

When we got to the location, we were told by the people working there that they do not offer DoorDash Services, that it had been 'completely switched off' for some time, and had basically not received any money from DoorDash. Their manager got involved and confirmed that they have no affiliation with DoorDash and suggested I bring this up with DoorDash support.

DoorDash support rejected our request for a refund twice. The order was more than $80 - I don't know if that's a lot or a small amount to others, but it felt like a considerable amount of money to us. The agent that we tried to speak to afterwards was difficult to reach and then not helpful at all, repeatedly talking about refunds being managed by 'the system', that it was out of their hands, and to understand that this is all as per 'DoorDash Policy'.

I find it suspicious that DoorDash policy is scamming/stealing money from customers to place an order that won't exist to a merchant they are not affiliated with, and then refuse to refund the Phantom Order despite the issue being more or less their fault.

I wonder what would have happened if we had opted for delivery - would we have received an empty paper bag as they lined their pockets?

I wouldn't even give them a 1 star . They are the worst outfit rip off out there. Prove them you got a legal id hell you got gray hair and you look 60 but no they call your real id fake and still try to charge you money . Better be 0$ by morning it's why I quit being a customer in first place.

I had a very bad experience with DoorDash! They gave me the wrong order and wouldn’t half compensate me at least. Their customer service support is terrible at resolving issues at times.

This company is a scam. Save yourself the trouble and order from uber eats instead. Their app doesn’t f**king work, they take your money and refuse refunds. My food arrived fu**ing cold, again, no refund.

When you receive as order that is not as advertised or is the wrong order, Doordash must legally refund your money in California. They repeatedly decline to do this AND in many cases, just offer you a few dollars as "compensation." My order that costs $20 doesn't want $3.96 to "make things right." Give me what I ordered or give me my money back. THIS HAS HAPPENED MULTIPLE TIMES AND IT'S TIME FOR THE GOVERNMENT TO HOLD THEM ACCOUNTABLE.

Driver didn't follow instructions, I called dasher explaining what could happend if instructions not been followed, dasher was rude and in other words didn't GAF. My food was taken, so when I contact support they denied a refund or delivery again and their answered where that they have a policy to do so as they pleased. So they could steal your money? They have the right because a separate policy.

Just terrible. If i could give them negative stats I would. Never Never order from Doordash.

Absolute GARBAGE. I ordered a sandwich, yogurt, and a coffee. No yogurt, and the coffee was spilled by the driver to the point where at least a third was missing. I immediately sent photos. "Carlos" sent me a message saying they wouldn't refund the coffee!! Excuse me???? I am going to pursue this relentlessly until I receive a refund. I was new to DoorDash, too. Fine way to treat a new customer, Carlos

I ultimately had to make a 30-minute drive each way to pick up a $50 order that I had accidentally placed as pickup. I caught the mistake within minutes and immediately tried to cancel it. I waited for a response, escalated to live support, and explained the situation, but DoorDash refused to offer any flexibility because the restaurant had already confirmed the order.

I paid DoorDash fees for a service I didn’t receive and am now spending an hour driving round-trip to pick up an order I never intended to place as pickup.

The support agent also ended the chat while I was actively trying to respond.

I understand cancellation policies, but this is an absurd lack of flexibility for an obvious mistake reported almost immediately. After this experience, I will not be using DoorDash again.

doordash is one of the worst business you should consider. before you sign up especially with those contract. beware these company hide a lot of nasty things inside those contract. worst to do business. they business model try to steal people money... scam...

Ordered a salad last night in Corpus Christi, TX. After about enough time for delivery I received a strange call saying that the Door Dash driver wanted me to meet him at the door- but it was not the driver on the phone but someone from their call center. I said no the order instructions say to drop it at the door. But while still on the call I walked to the door and looked out to see if a deliveryman was there. I told the caller no one was at the door, no car was in the drive or in front of the house. I asked the caller if the delivery driver was lost. It didn't make any sense. I called the number back and got automated AI hell. I never did get through to a person. I never got my order. Supposedly they are processing my refund. I live in a great neighborhood and have never reported or claimed I didn't receive an order from DoorDash in the past. They are not reliable. I do not recommend them.

It's ridiculous y'all allow multiple orders to be picked by drivers that's the very first mistake!!!! One order per person and stuff want get dropped off at wrong locations... This is by far the dumbes S***

I don't understand how they can offer alcohol and nicotine pouchs but can't deliver cigarettes. This seems very discriminated towards smokers

The absolute worst customer service in any industry!!!! If I could give them a -5 stars I would. Absolutely no one to talk to, and if there is an issue they only refund the order not the fees or tip. If I don't get my order, I should not be charged ANYTHING!!!! Why the FTC has not stepped in to shut these folks down i cannot fathom! They evidently have paid quite a bit ofoney to both political parties to stay in business.

Delivery driver Carlos Abraham delivered my food to the wrong address. After I told him and proved to him (with a screenshot picture of the address) that he was wrong and he delivered to the wrong address, he refused to bring my food to the correct location. I called the restaurant and they refunded me my money and his tip.

Aujourd'hui mon conjoint à fait une commande mais le livreur a livrer à la mauvais adresse il n'as pas voulu aller la chercher en espérant que mon conjoint va être remboursé.
Pourri les livreurs.