DoorDash 

It’s a poorly operated business. They hire any and everybody. You may get your food, you may not. You may get the food ordered, you may not. The drivers tend to eat out of your bag or drink out of your drink. Don’t trust anybody by the way that delivers your food unless it’s sealed and taped up. On several occasions, I’ve gotten my food where it was untied. The bag was opened and taped back. As well as the drink being drank out of and taped back or not taped at all. This is a service that should be done away with. We can find better ways to get food delivered to us. After this last delivery that I had delivered by DoorDash . I’m disgusted severely and I can guarantee I will never deliver through you all again.

I work for them as a driver we don't get paid much average pay is 3 dollars for 6 mile drive. Customers tip their waitress for walking to the kitchen but not the driver we drive 10 15 miles in the heat cold rain day night holidays and we get almost nothing from customers. I had one tip me a penny and because of that he was labeled a good tipper. Any mistake regardless is blamed on the driver. Restaurant leate smile and take it you are late you lose you rank and lose jobs regardless of why. Slow traffic traffic congestion traffic construction late resteraunt it falls back on the driver. We get treated like shit from both customers and the company. The staff usually treats me good is the only up side.

Translation:

“DoorDash service is fuc.ed up. We order food so we can eat it while it’s hot, but they charge extra for priority delivery. Even then, the driver still has two stops along the way, and by the time the order reaches us, the food is cold.”

This company, time and time again, has persisted in, not only charging a premium for their services (which is not a problem), however, they fail to deliver time and time again!!! On 7/13, I ordered something from one of their clients/stores, and, not only was I not notified of a "cancelled delivery", but after I contacted their support, they did nothing to rectify the issue! They have call centers and people reading from an effing script, and I spent, literally, 50 minutes on the phone dealing with something that wasn't even my fault. I got a refund, whereas, these garbage people initially wanted to give it as a credit, however, after spending ~ $18-22,000 over five years, they refused to offer a credit! My time is worth something as is the CEO's apparently, who, in turn, made approximately $400+ million dollars last year. I have a big problem with the fact that this worthless, garbage company cannot even admit to their faults and provide proper compensation! Meanwhile, even though the funds were "allegedly" refunded, I now have to wait 5-7 days, and, yet, they blame it on my bank. The point of the matter stands as such: I demand compensation as a result of this and having to deal with their employees, who are clearly robotic, and can do nothing. There is a reason as to why (literally) millions of people wishes death upon this company! It is the most dishonest, disgusting, unethical bull**** that I have ever experienced with a company. Compensation is demanded! On the contrary, I hope that the government finds a way to shut this disgraceful company down and, in turn, finds a way to incarcerate Tony Xu! For all of the time and money that I have spent, at this point, a minimum of $100 in credits is now merited! Period!!!

This company needs to be shut down by the government, period!

If i could give doordash zero stars I would. I placed a grocery store order. I selected refund for out of stock items. The shopper didn't refund they substituted for items that cost less that what I requested and not even close to what I paid for. They lessened the quality but I still didn't receive the item that was less than the requested. Door dash denied the refund of the unreceived merchandise. Door dash stole my money in so many words. Maybe its time the we the people bring a class action lawsuit against door dash.

made order- order picked up, driver took order never came to my house (apparently told dash that they never received the order from the vendor...I spoke to the vendor order was made and picked up) order was canceled and remade (AGAIN: apparently told dash that they never received the order from the vendor...I spoke to the vendor order was made and picked up) order was cancelled and remade...Vendor decided not to remake cause it was remade twice and "disappeared" twice. Door dashed charged me twice for order! They tried to tell me that order was never made by vendor as well, so both driver and door dash lie and steal my money and now I have to wait 3-5 business days for money they took out in 2 seconds. I understand that the first transaction needs processing but the duplicated my transaction. And they have the audacity of only offering 20.00 credit and the customer service supervisor would talk over me. I hate to get angry at customer service cause is not their fault, but when you are lying, messing with my money and food that is where I draw the line. You stole my money, you lied and you also have driver that are stealing food. If I can give less than 1 star I would

If I could write this Service zero stars I would the app is not user-friendly. My order was sent to another state and I was not refunded. I will never use DoorDash again. It is a complete rip off.

On Saturday Jul 11, 2026 at approximately 5:30 pm, I placed an order for Kibo Sushi Mount Pleasant through the doordash mobile app. I selected the “pickup” option and found a promotion stating the following details MEGA Game Box for 30% off at $56.00 (original price was $80).
When I confirmed the order, the promotion was not applied and my credit card was charged $80.00, which is $24.00 more than the price listed in the promotion. Upon calling to request a price adjustment at approximately 5:45 pm, I was informed by Harish, customer service supervisor on duty, that the promo was for delivery only. I explained that nowhere in the order screen was it clearly listed that the offer was for delivery only, and if that was the case, then the promo should not have been visible when the “pickup” option was selected. If a delivery only promo was visible to the customer while the pickup only option was selected, then this is a bug in the doordash app and not a customer oversight/error.
Despite the details above, Harish (Supervisor) made no attempt to resolve the matter. Harish was robotic, unsympathetic, and showed a complete lack of the ability to see the situation from a customer’s perspective. Harish offered no solutions, no assistance, and was completely unwilling to help in any way. He kept talking over me, ignoring my concerns and the logic presented, and kept reverting to his scripted responses. A chatbot could have provided better customer service than Harish in this situation.
Not only was the customer service unhelpful, the entire situation seemed like a scam. The posted price was not applied, a mistake that doordash should have owned.

Ordered at 6 PM and didn't get my food until almost 8. The driver didn't communicate at all. Everything was lukewarm and they forgot my drink.

Order was canceled. Reason ,door dash had an emergency. Then upon calling support was informed door dash had already picked it up. 36.00 to be put back in my account 10 to 12 business days. On vacation and will never use door dash again.will make sure l inform family and freinds to never use door dash.

Doordash is a joke! They have horrible dasher support services. They punish the good dashers and let the ones who continually screw up keep getting good paying orders! They send you on a 10 mile delivery only to pay $2-5!!! Do you Doordash support idiots not realize the cost of gas, the cost of living? They will say that you didn't accept an order and lower your acceptance rate as a consequence when you never even got an offer on your phone in the first place! Someone is laughing and pushing buttons and its all a sick twisted rat race game!!! Doordash you suck!

I placed an order. Didn't get it, Driver left a picture of a bush. Put in a refund request, Denied. Asked for a review, also denied, Resolution reason given was UNKNOWN. I submitted a BBB complaint, and hopefully after a refund, closing my doordash account forever. If fast food companies wonder why sales are down, If I could reliably get my orders, I'd eat out alot more.

Absolutely terrible service. An order was returned to the store as I did not realise the dasher had arrived and they did not phone or knock on the door, they sent an sms I did not see. A lengthy discussion with Door Dash as they said I have fortfieted the cost of my whole order including delivery fees. Happy to lose delivery fee but the cost for the goods also was outragious. A night and day of arguing and I received a credit. I would hate to think of how much money has been pocketted by Door Dash by people accepting there 'term and conditions' that include some that don't match Australia's consumer laws.

driver isn't delivering food, contact details are wrong, doordash bot just tells me to wait. no chance to see driver's previous reviews and no chance for refund until the driver says the food is delivered. they are driving up and down the same street right now and there is nothing I can do to get my money back.

I placed an order for about $50 from Little Caesars. My delivery address was correct, but the driver decided to leave my order at a completely different house about 20 minutes away. I contacted DoorDash immediately, and they told me they would only refund $13.85 instead of the full order. The app says the refund was issued, but more than a month later I still have not received it. My case was closed without resolving the issue. This was a very frustrating experience, and I expected much better customer service. I will not be using DoorDash again

If and when you order your food. You will get a crappie driver that rides around with your food for 45 minutes and it's cold. They will give you $5 on a $25 meal that was cold when it got here. doordash is a scam.

Would rate less than 1 star. Awful rates of pay for the orders they force on you. If you decline they give you less orders after. Often making $20 /hr and burning $10+ just in gas. Would not recommend.

I am celiac and the dashers never seem to actually ask where the gluten-free items are located and tbey just pretend theyre out of stock. I called about todays order as not only did I call the store to make sure they were in stock but then mocked me and took zero accountability for having pretended it was out of stock.. ive called over and over and there is no resolve to the issues occuring.. doordash seems to only care about money and actually doing a job which I might add is a very easy job.. isnt important. They get the same amount if they grab all the items or not and then can make more from the next partial order. This is an ongoing issue not being addressed. I shouldn't have to reorder the same items several times and pay the fee again simply because the dasher is lazy. Huge huge systemic issues are not being addressed! I feel like there's honestly a huge lack of accountability within this organization this has happened over amd over and no one looks into my claims. I called.the store while the dasher was still there and verified they did indeed have these items.

If you live in an apartment building, your chances of even getting your order are one in three. The other two will be dropped on the floor by an unlocked rear door or in the area where the intercom is. They drivers do not buzz you to get in, they just drop and run and then your package is taken by anyone coming or going out the front door. After you have reported lost deliveries 3 times, the no longer accept claims from you, You are blocked. Use another outfit!

i’ve had many bad experiences with doordash, but at least they have tried to help. Today, i received my order 1.5 hours after i made the order, which is 1 hour over the estimated delivery time. I can understand 15 minutes, but 1 hour? To top it off, the driver left my food outside my apartment building without even trying to bring it to me or ask me if it was okay. I am very pregnant and unable to move around very well.

When I reported this to doordash requesting compensation so I can purchase something else where the driver can actually bring me the food, they simply said they cannot give me compensation and ended the chat. Terrible very terrible. They don’t care that you’re still unhappy with the resolution, once they’re tired of dealing with you, they’ll just cut you off.