When the 2 engineers arrived to connect us up, it was clearr it wasnt going to be simple becuase of the house location. However, they were great and routed the cables to make sure they were discreetly... See more
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Fibrus broadband itself is excellent and reliable. My bill has gone from 24.99 to 39.99 a month which is a significant jump up after 2 years , unfortunately in the area I live there are no other fib... See more
The installation service excellent,fast..but i got in email pdf file with important informations inside,what i can not open..the password should be my last 4 digits of phone number..but it doesnt work... See more
Your representatives and installer were so professional and Human..lovely , kind and accommodating..our installer even set up all our gadgets for us..fitted us in ahead of time saving me from wastin... See more
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Company details
Written by the company
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contact info
108 – 113 Dargan Crescent, BT3 9JP, Belfast, United Kingdom
- 02890993230
- fibrus.com
4.5
Excellent
20K reviews
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Contract renewal
I needed to renew my contract after accidentally leaving it too late. Vanessa helped me out and she was brilliant with getting me information and setting up my new contract. She was very helpful with the few queries I also had. A very positive experience!
4 September 2026
Reply from Fibrus
Hi Jenny,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear that Vanessa was able to help with your renewal, provide all the information you needed and answer your queries along the way.
It’s wonderful to know you had such a positive experience, and we’ll be sure to pass your lovely feedback on to Vanessa!
Kind Regards,
Customer Experience Team
Initially a good experience
The technical installation staff were excellent, the work was clean and tidy. The final result is very good so far.
Advice for elderly regarding how to set up the system in the home was very limited and I was fortunate that I did have a bit of knowledge but perhaps a visit from a Fibrus rep would be helpful for those of little knowledge.
2 September 2026
Reply from Fibrus
Hi George,
Thank you for your kind review! 😊 It’s great to hear our technical installation team did an excellent job and that the work was clean and tidy.
We’re pleased the final result is looking good so far, although I’m sorry to hear the advice provided on setting up the system in the home was limited. Your feedback around additional support for elderly customers is really valuable, and we’ll be sure to pass this on to the relevant team.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Janos,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear you received excellent service and that your engineer provided such a great experience. We really appreciate the recommendation and your kind feedback!
Kind Regards,
Customer Experience Team
Called back when they said they would
Called back when they said they would. Very polite. Gave me a new excellent deal.
4 September 2026
Reply from Fibrus
Hi Ian,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear we called you back as promised, provided a friendly service and were able to offer you a great new deal. We really appreciate you taking the time to share your experience!
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hello Caroline,
Our customer service team are able to assist non customers with general non specific account queries. However, if you are trying to speak about an account that you are not listed on, they will refuse support.
If this is the case, please ask the account holder to reach out, and add you as an authorised rep.
Kind Regards,
Customer Experience Team
5 Star customer service.
Was awaiting a call back regarding installation of an upgraded eero router but had to leave the house. The call back came when I was in the car, the customer service advisor resolved my problem remotely and efficiently. Excellent customer service from a friendly and knowledgeable advisor.
4 September 2026
Reply from Fibrus
Hi Linda,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that our advisor was able to resolve everything remotely and efficiently, even with the unexpected timing of the callback. It’s wonderful to know you received such friendly and knowledgeable support.
We really appreciate you taking the time to share your experience!
Kind Regards,
Customer Experience Team
Jaeden was a star!
Jaeden was friendly, efficient and excellent to deal with - sorted everything and went over and above to help!
4 September 2026
Reply from Fibrus
Hi Stephen,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear that Jaeden was friendly, efficient and went above and beyond to help. It’s great to know he was able to get everything sorted for you, and we’ll be sure to pass on your lovely feedback!
Kind Regards,
Customer Experience Team
I'm not a fan of chatbots
I'm not a fan of chatbots, so it didn't take long to confuse yours. The agent that did answer me was courteous, introduced herself immediately and understood what I was unhappy about and why I was unhappy about it. The problem was solved quickly and easily. At this point Fibrus are still half the cost of EE (BT) for the same service,
4 September 2026
Reply from Fibrus
Hi Mr Dai,
Thank you for your honest and detailed 5-star review! 😊 We’re pleased to hear that, despite the initial chatbot experience, our agent was able to understand your concerns, provide a friendly service and get everything resolved quickly and easily.
It’s also fantastic to hear you’re enjoying the value Fibrus offers. We really appreciate you choosing us and taking the time to share your experience!
Kind Regards,
Customer Experience Team
Installer’s couldn’t wait to get away.
Was told to download eero app before installation. But then never asked to use it so WIfi routers are now locked to installers account. Can’t use app I was told I had to. No explanation of how the setup works and installers left before internet connection was established. Cable is literally just under the top layer of lawn. Very poor. Couldn’t wait to leave property. Connection is poor too with dropouts and nowhere near promised speeds. Wish I’d stayed with reliable BT.
26 August 2026
Reply from Fibrus
Hi Brian,
I’m sorry to hear about the issues you experienced with your installation and the lack of explanation from the installers. This certainly isn’t the experience we want for our customers.
I can confirm that the eero app has since been registered to the email address on your account, so you should now be able to log in and manage your network through the app.
Regarding the cable being left just beneath the top layer of the lawn, please get in touch with our Customer Service Team so we can investigate this further and arrange the appropriate follow-up.
We’re also sorry to hear about the connection issues and dropouts you’ve experienced. Our team will be happy to look into this with you.
Kind Regards,
Customer Experience Team
Pleasant able engineers who set up the…
Pleasant able engineers who set up the system quickly and professionally
2 September 2026
Reply from Fibrus
Hi Anne,
Thank you for your lovely 5-star review! 😊 We’re delighted to hear that our engineers were pleasant, professional and able to get everything set up quickly. We really appreciate you taking the time to share your experience!
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Marilyn,
Thanks for taking the time to leave your review. I’m sorry to hear that your connection keeps dropping out, I appreciate how frustrating this can be.
Please get in touch with our Customer Service Team once you’re at home, so we can carry out some checks on your connection and investigate the issue further for you. We’ll be happy to help get this resolved. 🙂
Kind Regards,
Customer Experience Team
all properly installed but the wiring…
all properly installed but the wiring around the house could be neater and less loopy!
26 August 2026
Reply from Fibrus
Hi Douglas,
Thank you for your 5-star review! 😊 We’re pleased to hear everything was properly installed and that you’re happy with the service overall. We appreciate your feedback regarding the wiring, and we’ll be sure to pass this on to the relevant team as we’re always looking for ways to improve.
Kind Regards,
Customer Experience Team
Very good communication from Fibrus…
Very good communication from Fibrus with prompt and efficient installation from the technicians.
2 September 2026
Reply from Fibrus
Hi Mrs Kennedy,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear you received great communication from Fibrus and that our technicians provided a prompt and efficient installation. We really appreciate you taking the time to share your experience!
Kind Regards,
Customer Experience Team
Went above and beyond
Your representatives and installer were so professional and Human..lovely , kind and accommodating..our installer even set up all our gadgets for us..fitted us in ahead of time saving me from wasting a whole day waiting in for the install..can't recommend the guys we had highly enough
2 September 2026
Reply from Fibrus
Hi Susan,
Thank you so much for the fantastic 5-star review! 😊 We’re delighted to hear that both our representatives and installer provided such a professional, friendly and accommodating service.
It’s brilliant to hear that the installation was completed ahead of time and that our installer went the extra mile to help set up your gadgets too. We’ll be sure to share your lovely feedback with the team!
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Chandima,
Thank you for your kind review! 😊 We’re delighted to hear you received good service.
Kind Regards,
Customer Experience Team
story so far
The installation of the equipment didn't take long and was soon powered up. The technician gave me my password , put it on my laptop for me , I signed his job and he was gone. There was no proof testing of signal strength in all the rooms or demonstration or information regarding the equipment. I have now discovered that there is no signal in the bedrooms. I shall make a complaint.
2 September 2026
Reply from Fibrus
Hi Alex,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve experienced issues with the Wi-Fi coverage in your home. We can certainly take a look at this with you and discuss what options may be available to extend the coverage to your bedrooms.
Please speak with our Customer Care team, who will be happy to look into this further and help find the best solution for you. 🙂
Kind Regards,
Customer Experience Team
Great customer service…
Nice fast speeds & the customer service team were great from when I placed the order. Good updates before installation. The engineer was friendly & checked that I was online before leaving.
2 September 2026
Reply from Fibrus
Hi Angela,
Thank you for your fantastic review! We're delighted to hear that you're enjoying fast speeds and that our customer service team provided great support from the moment you placed your order. It's wonderful to know you received good updates and that our engineer was friendly and ensured you were online before leaving.
Kind Regards
Customer Experience Team
I have just signed up with fibrus and…
I have just signed up with fibrus and needed a question answer it was done with efficency and care by jaeden
3 September 2026
Reply from Fibrus
Hi Hazel,
Thank you for your lovely 5-star review! 😊 We’re delighted to hear that Jaeden was able to answer your question efficiently and with care. We’ll be sure to pass your kind feedback on to Jaeden, it’s fantastic to know you’ve had such a positive experience with Fibrus so far!
Kind Regards,
Customer Experience Team
I need another hub to extend the…
I need another hub to extend the service and speed throughout my home. I've been offered a hub which I would have to pay a monthly fee for and that is totally unacceptable. I should be provided with the equipment that I need. Before my 14-day cancellation period, I need to access my option to leave.
1 September 2026
Reply from Fibrus
Hi William,
Thank you for taking the time to speak with us on the call. We’re glad we’ve been able to assist with your concerns. If you have any further questions or concerns, please don’t hesitate to reach out and we’ll be happy to help. 🙂
Kind Regards,
Customer Experience Team
Great support from Venessa and her team.
Great communication and tech support from Vanessa , very knowledgeable and professional. Great asset to your team.
3 September 2026
Reply from Fibrus
Hi Timothy,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear that Vanessa provided great communication and knowledgeable, professional support. We’ll be sure to pass your kind feedback on to her, she’ll be thrilled to know she’s such a valued member of the team!
Kind Regards,
Customer Experience Team
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