The automated choices were a little confusing and I wasn't sure i was contacting the correct department. However, Chris, the man i spoke to in the Glasgow office, was really helpful and thorough. He c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went to EE shop to sign up. Didn't have to do anything myself. Told him what I wanted regarding speed and digital voice. Gave him all info etc. Broadband was installed on 9th July no hassle. I had to... See more
Company replied
This would have been a 5 star review as the two people I spoke to in faults and renew subscriptions were so polite, helpful, took their time and spoke excellent English, nothing was too much trouble... See more
Company replied
My Broadband was up for renewal,I called EE to see if they could offer me a better deal, but what they offered was pretty poor , so I decided to leave EE as there were better deals from other provider... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.3
Excellent
97K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and informative on the…
Very helpful and informative on the phone all questions answered!
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had no problem sorting out my new…
Had no problem sorting out my new contract with EE after my old one ran out..well done all.
22 July 2026
Reply from EE
Cheers for the 5* review about the renewal experience you had.
- Craig
The problem was sorted very…
The problem was sorted very quickly,efficiently and politely.
Thank you.
23 July 2026
Reply from EE
Thanks so much for the great review about the service you received when getting in touch Jacqueline.
- Craig
Broadband and mobile phone.
Ellie was patient even though the fire alarm went off half way through the conversation. Nice girl.
23 July 2026
Reply from EE
Hi Alister,
It's lovely to read that Ellie made sure you got the right support when you got in touch; thanks for the review.
- Craig
The five star review is only for the…
The five star review is only for the young man who sorted my problem today and nothing else. He listened and he sorted which is all any customer would want, so a big thank you to him.
23 July 2026
Reply from EE
Thanks so much for leaving a great review about the guide you spoke with who helped get your problem sorted Sue.
- Craig
Reply from EE
Thanks so much for your 5 star review Mr Brooks.
- Craig
Reply from EE
I'm glad you're happy with the broadband service Ric, and thanks for your review.
- Craig
Very helpful staff and explained all…
Very helpful staff and explained all about the service. Very happy.
23 July 2026
Reply from EE
Thanks so much for the great review about the experience you had with our service and guides Maria.
- Craig
Be very very careful
Be very very careful. Always make sure if you can, record the phone calls yourself aswell.
20 July 2026
Reply from EE
Hi Ree,
It would be great to understand what has happened that's left you feeling this way, and make sure you get the help you need going forward.
If you give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, you'll be able to speak with one of our guides for help.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks,
- Craig
Very good communication and helping…
Very good communication and helping with my equiry and very supportive
23 July 2026
Reply from EE
Thanks so much for the great review about the support you received Robin.
- Craig
Just joined and so far everything is…
Just joined and so far everything is good - my expectations are high and Im sure they will deliver
23 July 2026
Reply from EE
Thanks so much for the 5 star review about your experience so far David.
- Craig
Reply from EE
Cheers for the great review about the service you received Elizabeth.
- Craig
I may be a new customer, but this will keep me a customer for YEARS
The guy on the phone was BRILLIANT! I had just ordered my bundle, which was very easy to do, and realised I needed to make a small change. Got on the phone and explained my situation and he was brill. Easy going, understood immediately and not only offered to look into it, but said if the system didn't let him (which it did thankfully) that he'd go and see if he can get it fixed by talking to the team directly. I am a brand new customer but this kind of easy and friendly interaction will keep me a customer for a long long long time!
23 July 2026
Reply from EE
Hi Carly,
Thanks so much for taking the time to leave such a great review about the experience you had speaking with one of our guides, leaving such a positive impression that you'd stick around with us for years.
Thanks again,
- Craig
Lovely young man on the phone
Lovely young man on the phone, very helpful polite & friendly
Obviously his job is also to sell products but wasn't to pushy . I have a very low income & he managed to reduce my charges. Thank you
22 July 2026
Reply from EE
It's lovely to read that you had a positive experience with the guide over the phone, ultimately help save some money. Thanks for sharing.
- Craig
Reply from EE
Thanks so much for your 5* review Lisa.
- Craig
Robert from the customer complaints…
Robert from the customer complaints team was very professional and friendly.
Getting me back to my 300 Mbps broadband connection. 👍😊
23 July 2026
Reply from EE
Thanks for the great review about the service you received from Robert.
- Craig
The guys at EE couldn't have been more…
The guys at EE couldn't have been more helpful, certainly far and away more responsive from my previous provider.
23 July 2026
Reply from EE
Thanks so much for the great review about the recent experience you had with us John.
- Craig
Reply from EE
Hi Mohammad,
It's disappointing to read you've had an experience that's left you feeling this way. It would be great to understand what has happened, and make sure you get the help you need going forward.
If you give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, you'll be able to speak with one of our guides for help.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks,
- Craig
If I could do 0 stars I would I have…
If I could do 0 stars I would I have had no working WiFi for 22 days they sent me the worst little mobile devise to put me on which disconnects every 2 seconds , I have had 3 engineers out and my WiFi still isn’t activated and running! I raised a complaint on day 1 and still have heard nothing back. This company is an absolute joke do not go with EE !!!!!
23 July 2026
Unprompted review
Reply from EE
Hi Caitlin,
Thanks for taking time to stop by and leave a review.
It's disappointing to read you've not had the best experience, and this really isn't the high level of service I'd expect. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further directly on the call.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks,
- Craig
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