Mo and Jasdeep were some of the kindest and patient customer service providers I’ve ever known. They spent several hours trying to overcome many obstacles and complications to get my family. The best... See more
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Tyler and Leah were absolutely incredible when I came in looking my for a new phone after mine suddenly broke from water damage. They helped me get set up very quickly and were the friendliest and mos... See more
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We visited Vodafone today to buy a new phone for my husband and to upgrade my own plan. Holly and Sara were absolutely amazing and incredibly helpful throughout the whole process. They were fri... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
141K reviews
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THE CONTEMPT VODAFONE HAVE FOR CUSTOMERS!
I have been with Vodafone since 2020. Everything went well for the first two years. Then they refused to give me a new contract citing Full Fibre Broadband as starting in less than two years. This did not happen! I started paying £28, this has risen sharply and now stands at £48.36. The Broadband speed has REDUCED during this period. In the last month on 4 days the Broadband has gone off! A few weeks ago I got an e-mail to say Vodafone were upgrading me to full fibre. I DID NOT ORDER THIS! I have managed to cancel it. They sent something in the mail - I refused delivery! I am an ill pensioner, unhelpful, arrogant, money-grabbing companies like Vodafone holding me in utter contempt make me VERY angry. AVOID VODAFONE. ZERO STARS.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hello there,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service. Friendly, knowledgeable, good advice. I've been a Vodafone customer for years and I really appreciate being able to go into the Newark store in person.
5 September 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent in Store service
Chiggy went above and beyond after the customer care team wasted hours of my time and totally messed things up for me.
If not for him, I’d have cancelled everything
4 September 2026
Unprompted review
Reply from Vodafone UK
Hey Susan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Special shout out to Connor at the…
Special shout out to Connor at the Morpeth store. Amazing customer service he is a credit to the company, I had to return the next day with ID ( my own fault) and new deal was fully set up and completed all within 10 minutes.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
4 Days Live Service And Already WITHOUT Internet
Fibre Service Installed 02/09/2026 goes down 06-09-2026 and guess what 2 days for an engineer to visit!
Terrible service give you a dongle that you can pair to a computer but no good when you have no phone signal and trying to run a business
6 September 2026
Unprompted review
Reply from Vodafone UK
Hello Emma,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Bought the 5g broadband a month in…
Bought the 5g broadband a month in advance of moving into my new place because I really needed wifi the first day I arrived (working from home). Had an issue setting it up in the new place, phoned the customer help number and was stuck on the phone for over half an hour where the guy on the phone eventually concluded that he couldn't help and that my only choice was going to my nearest in person branch to get a new sim for the 5g hub. Asked about getting compensation and he said that he couldn't do it for me right now on the phone but that the people in the store could get it for me.
Went to the store the next day, was told that I needed to bring a physical bank card for an ID check? Had to go all the way back and return with my bank card, then finally got the new sim. Got on the phone again to try and fix the problem, ended up staying on the phone for 56 minutes before it was finally sorted.
Absolute waste of time, spent most my weekend sorting out wifi when it should've been ready for the day I moved in. Had to cancel meetings and was offered £50 compensation which was "the most we can offer". Was informed that loss of business did not qualify for more. Ridiculous.
Would never recommend Vodafone: terrible customer service, first person I called refused to try for compensation and was just trying to end the call.
Thanks to the team instore who were more understanding and tried their best: would've been a 1 star review without them.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Appalling service from Zee and Mo
Appalling service from Zee and Mo
My complaint number: 260906104676604
6 September 2026
Unprompted review
Reply from Vodafone UK
Hi there, We’re sorry to hear about your experience, Jac, and the frustration caused. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Don't use vodafone
I hate vodafone with every essence of my body. I hate it so much I'd rather use starlink WiFi regardless of the fee. Its fast but not reliable. Even tho we pay fro the WiFi, connection just... vanishing is surprisingly common. Its so infuriating I swear sometimes I want to throw my router at the wall. I'd much rather use fake McDonald's wifi set up by hackers to bait you into using it and getting hacked than keep using vodafone. I much rather use mobile data for the rest of my life.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hello Aaron,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
The staff are always very informative a…
The staff are always very informative a d having been with this mobile company for over 30 years
5 September 2026
Unprompted review
Reply from Vodafone UK
"Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Roman and Nadia were very helpful and…
Roman and Nadia were very helpful and patient with me to find the best plan
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Rukya,
Thanks for the lovely review and fantastic support for Roman and Nadia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Umaima was great she gave me all the…
Umaima was great she gave me all the options that would make my life easier. She was so patient and understanding and always with a smile. She is just perfect
6 September 2026
Unprompted review
Reply from Vodafone UK
Hi Rania, thank you so much for your wonderful review and the amazing support you’ve shown for Umaima, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Stuart was very helpful with a new…
Stuart was very helpful with a new order of an iPad for my daughter for college work
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Kelly,
Thanks for the lovely review and fantastic support for Stuart. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vina was a great help- set up my Pay as…
Vina was a great help- set up my Pay as you Go E-sim in store as I had no UK phone #. took less than 15 minutes
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Brendan,
Thanks for the lovely review and fantastic support for Vina. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, visited Meadowhall store and got very little out of them, came to ParkGate and spoke to Darren, great help and solved all the issues we had. Would recommend!
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Charlie,
Thanks for the lovely review and fantastic support for Darren. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Darren today
Amazing service from Darren today, was super helpful and polite.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Casey,
Thanks for the lovely review and fantastic support for Darren. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Come home I check my emails I was fed…
Come home I check my emails I was fed loads of lies from Vodafone staff such as I was told I will have unlimited data not true taken my number I had for years on PASG on to a Bill and with in 3 hours I owe Vodafone £40.86p nouthing but con people 😡😡😡
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Tracy at Vodafone is great
Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up process that Tracy handled with grace! I’m happy she was the one who assisted as she made everything feel seamless!
- Chris
1 September 2026
Unprompted review
Reply from Vodafone UK
Hey Christopher,
Thanks for the lovely review and fantastic support for Tracy. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was very helpful and…
Connor was very helpful and professional.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Ian,
Thanks for the lovely review and fantastic support for Connor. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service. The store manager was able to tell us what discounts were available for Vodafone together to give us the best deal.
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Andrea,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Him was very helpful with helping…
Him was very helpful with helping navigate the new school rules on phones
6 September 2026
Unprompted review
Reply from Vodafone UK
Hey Troy,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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