Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
Company replied
Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
Company replied
4.1
Great
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The lady I spoke to today was brilliant…
The lady I spoke to today was brilliant and helpful
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your phone advisor
Your phone advisor, Graham was clear, helpful and speedy with support, an absolute star. Thank you Graham.
Made our day!
4 September 2026
Reply from BT
I'm really pleased to hear that Graham was clear, helpful, and quick with support. It's fantastic to know they were an absolute star! Thanks for your lovely feedback, Patsy. - Jess
Speaking to an actual person who…
Speaking to an actual person who listened to what I wanted and didn’t want and made the package correct for me and my usage
Adam was great patient professional and listened 🙂
6 September 2026
Reply from BT
I'm really pleased to hear that Adam listened to your needs and tailored the package perfectly for you. It's wonderful that they were so patient, professional, and attentive. Thanks for your lovely feedback, Cheryl. - Jess
The person I spoke to was very polite…
The person I spoke to was very polite and helpful very good customer service
6 September 2026
Reply from BT
I'm really pleased to hear that our team member was so courteous and helpful. Thank you for sharing your positive feedback about our customer service, Peter! - Jess
Reply from BT
I'm really pleased to hear that you found my colleague to be so helpful and knowledgeable. Thank you for sharing your positive feedback with us! - Jess
Great deals
8 August 2026
Reply from BT
I'm really pleased to hear that you've had such a positive experience when checking out deals, Graham. Thanks for taking the time to share your feedback with us. - Jess
Lengthy phone call over moving house…
Lengthy phone call over moving house and trying to set up Broadband with BT. Lengthy but successful. In addition BT agreed to transfer us to the new address without a cancellation fee for our current contract with them. I thought this only fair as we're not leaving BT we're just between houses at the moment while our current house sale is underway. Overall a pretty good service with a polite and helpful guy on the other end. However it remains to be seen whether we can get connected easily up at the other end once the router arrives!
1 September 2026
Reply from BT
We're so glad to hear that our team was able to assist you with your move and ensure a smooth transition without a cancellation fee. We understand that moving can be a complex process, and we appreciate your patience. We hope your connection at the new address is seamless! Thanks - Jess
Not easy to amend / renew as should be
5 September 2026
Reply from BT
Hi Steve,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board. I'm really sorry that you've had some trouble with renewing or changing your plan.
Thanks - Jess
An extremely helpful and knowledgeable…
An extremely helpful and knowledgeable lady dealt with my inquiry. She covered many options and gave me lots of detail and sorted out my problem most satisfactorily.
6 September 2026
Reply from BT
I'm really pleased to hear that our team member was so helpful and informative. It's wonderful that she covered lots of options and provided great detail to get everything sorted. Thanks Russell. - Jess
Reply from BT
I'm so pleased to hear that our team provided you with such excellent service. Thank you for sharing your positive feedback with us, Brian! - Jess
Cut my landline off so I can't receive…
Cut my landline off so I can't receive calls and can only ring out. Absolutely shocking service.
6 August 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Great Customer Service
Quick connection. Through to UK call centre. Customer Service Rep tracked issue quickly and resolved it immediately. Easy process. Happy to recommend.
6 September 2026
Reply from BT
I'm delighted to hear about your quick connection and that our customer service team was able to track and resolve your issue immediately. It's wonderful to know you found the process easy and are happy to recommend us. Thanks Jim. - Jess
Reply from BT
I'm really pleased to hear that you found the language straightforward and the process easy. Thank you for sharing your positive feedback, Gav! - Jess
The operative we spoke to was helpful
The operative we spoke to was helpful, friendly and polite.
6 September 2026
Reply from BT
I'm really pleased to hear that you had such a positive experience and found our team member to be helpful, kind, and courteous. Thank you for sharing your kind feedback, Jo! - Jess
My inquiry was dealt with very quickly…
My inquiry was dealt with very quickly and fast 😊
6 September 2026
Reply from BT
I'm really pleased to hear that your query was handled quickly, Samad. Thank you for sharing your positive experience with us! - Jess
Susan the person I spoke with was absolutely amazing and helpful
Totally amazing service and and advice
6 September 2026
Reply from BT
I'm really pleased to hear that you found our service and advice to be so brilliant, William. Thank you for sharing your positive feedback with us. - Jess
Excellent communication and easy to use
6 September 2026
Reply from BT
I'm really pleased to hear that you found our communication brilliant and the process simple to use. Your positive feedback is greatly appreciated, Justin. - Jess
Excellent and personal service
Excellent and personal service. Thanks, helped me resolve tricky query and found me a cheaper package too.
6 September 2026
Reply from BT
I'm really pleased to hear that you received such excellent and personal service. It's wonderful that we could help resolve your query and find you a more affordable plan. Thank you for your positive feedback! - Jess
I am currently unable to sort out my TV…
I am currently unable to sort out my TV renewal after fixing my broadband renewal. Can't login to the website. My TV deal is going up 66% for this renewal which is ridiculous!!
6 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Amazing
Amazing, staight through on the phone. The girl who handled my query was brilliant. Got my Bt query sorted efficiently and with consideration.
Thanks BT
6 September 2026
Reply from BT
I'm really pleased to hear that your query was handled so efficiently and with consideration. It's wonderful to know you had such a positive experience! Thanks John - Jess
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